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Amazon vs "Troubleshooting Guide"
on April 9, 2013
I went through Kodak customer support and was sent to someone that could barely speak English. After almost an hour of "troubleshooting", I was told the printhead was bad and a new one would cost more than a new printer and they tried to sell me a new printer for $159.95. I ordered the new printhead from Amazon, it was delivered when promised, I installed it in less than 5 minutes and the printer works fine now. I will be checking with Amazon before ordering from anyone else in the future. Thanks