we got this for our son for Christmas. Very disappointing to realize that it had two of one piece and was missing another. Called the customer service line to see if they could ship the correct piece and they said "ain't likely". It has been discontinued, and "maybe" be could get the correct piece in 6 weeks. Also, the nuts are poorly threaded, and although they look cute being painted, the paint makes it very difficult for the bolts to screw into them.
Could have been a great product, but poor decision on painting the nuts, combined with a lackluster approach to packing the boxes and zero customer service make this a product to avoid.
I will never buy anything Wildwood or distributed by "Merchsource llc". Merchsource is who is listed as the customer service. They could care less. Not even an apology let alone a solution.
Since it's Christmas Eve I'm going to eat it on this crappy product and try to fabricate the missing piece, although part of me wants to bring this half assembled bench and mess of parts into Kohls and demand a full refund, we live in Los Angeles, Kohls here is the seventh layer of hell and I want my son to have a workbench for Christmas.
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