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104 of 108 people found the following review helpful:
1.0 out of 5 stars
Customer service is terrible, paint chips while baby teethes!, August 17, 2005
This review is from: Kolcraft Baby Sit & Step® 2-In-1 Activity Center (Baby Product)
Imagine my surprise when I saw red paint chips all over my baby's little mouth! Then Kolcraft is impossible to deal with!
I do not keep my baby in this for long periods of time. Perhaps 15 minute periods when I need to fold clothes, vacuum, you know how that goes. Anyway, this product had been in my estimation the perfect place to put baby for these intermissions. The toys are great, it was easy to assemble. I love, love the feature that enables you to re-purpose this as a walk behind!
My little guy teethes on the toy arch of this item. It is half yellow and half red. He only has 2 little bottom teeth. Then one day I was sitting on the floor playing with him while he was in this and noticed that he had a lot of red chips all over his mouth and inside as well. At first I thought it was blood, but he was not crying and didn't appear hurt. I looked at the toy arch and noticed that the red paint chips off. I took him out and called Kolcraft. The rep seemed distant and unconcerned but I was sent another toy arch, I asked the rep to please report this awful defect and her response was "I never heard of this before." I asked if that could be because the product was just manufactured in 6/2005. She didn't know!
Over 1 week later, the new arch arrived, I opened it and scratch tested it and sure enough, the paint chipped off. I called Kolcraft and once again, was told I would be sent another toy arch. Perhaps they don't get it!
Thinking it was just "Me" overreacting, I placed my baby in this again with the new arch in place. Sure enough, he is teething on it within the first 2 minutes and like before, paint chips are around his mouth. Once again I called Kolcraft and was told that there was nothing they could do except issue me another toy arch. They are missing the point of all this and I cannot seem to reach anyone there who seems to realize that we moms do not want to see the paint on our babies toys come off in their mouths and on their faces.
They keep telling me not to worry because the paint is non toxic! In my opinion, this just should not happen!
Although this product has excellent features and my baby loves this, (I did too) I would look for an alternative until they get this flaw corrected.
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18 of 18 people found the following review helpful:
1.0 out of 5 stars
Poor Customer Service - Defective Parts, January 24, 2006
= Durability:1.0 out of 5 stars = Fun:4.0 out of 5 stars = Educational:2.0 out of 5 stars
This review is from: Kolcraft Baby Sit & Step® 2-In-1 Activity Center (Baby Product)
I purchased the Kolcraft Sit & Step and my son loved it. However, it had 3 faulty parts on it. I was a little set back by Lynn the Customer Service Representative and her attitude. The lack of concern for the defects on the product is somewhat alarming. Kolcraft is willing to send replacement parts so long as part itself was not expensive. On the box itself it has a number to call for Customer Service and states not to return the product to the store because it can not be re-sold. I tried it their way by calling the Customer Service line and found that this company needs some serious help with their service techniques.
Defective Parts:
Tray & Base - the Tray latch that is attached by the manufacture at the plant had a stripped screw hole. This is a safety feature on the Toy itself and Kolcraft refused to replace this part.
Walk Behind Frame - Left hand back corner cracked and chipped. They are willing to replace this part. It is a less expensive part.
Discovery Center Toy - After loading in new batteries and double checking to make sure the batteries are placed in correctly the toy, it did not work. Kolcraft insisted that I placed the batteries in wrong. It doesn't take a Masters in Engineering to put batteries in a toy. Negative means Negative and Positive means Positive. They stated that it might be a problem with the batteries not making contact with the points. It is a known problem but they want me to send back the defective part at my expense.
My recommendation for anyone buying a Kolcraft toy is NOT to deal with Kolcraft. Return the toy directly to the store.
As I stated before, I attempted to do it their way to save them some expense of having the store return the toy to them but they are not willing to work with their customers. I will never again buy a Kolcraft product.
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14 of 14 people found the following review helpful:
4.0 out of 5 stars
My son loves it!, July 21, 2005
This review is from: Kolcraft Baby Sit & Step® 2-In-1 Activity Center (Baby Product)
My husband and I bought this for our son at around 4 and a half months. At first he did not know how to turn, but now at 6 months, he's a pro! He loves the book, and I love the fact that you can put your own pictures in instead. The toys are stimulating, but not over stimulating.
What I don't like is that the bottom is smooth and makes it difficult for him to grip, unless bare-footed. And there could be a better idea for adjusting the height.
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