Customer Reviews

Kolcraft Baby Sit & Step® 2-In-1 Activity Center

5 star:		(4)
4 star:		(10)
3 star:		(2)
2 star:		(3)
1 star:		(3)

 

 

Imagine my surprise when I saw red paint chips all over my baby's little mouth! Then Kolcraft is impossible to deal with!

I do not keep my baby in this for long periods of time. Perhaps 15 minute periods when I need to fold clothes, vacuum, you know how that goes. Anyway, this product had been in my estimation the perfect place to put baby for these intermissions. The toys are great, it was easy to assemble. I love, love the feature that enables you to re-purpose this as a walk behind!

My little guy teethes on the toy arch of this item. It is half yellow and half red. He only has 2 little bottom teeth. Then one day I was sitting on the floor playing with him while he was in this and noticed that he had a lot of red chips all over his mouth and inside as well. At first I thought it was blood, but he was not crying and didn't appear hurt. I looked at the toy arch and noticed that the red paint chips off. I took him out and called Kolcraft. The rep seemed distant and unconcerned but I was sent another toy arch, I asked the rep to please report this awful defect and her response was "I never heard of this before." I asked if that could be because the product was just manufactured in 6/2005. She didn't know!

Over 1 week later, the new arch arrived, I opened it and scratch tested it and sure enough, the paint chipped off. I called Kolcraft and once again, was told I would be sent another toy arch. Perhaps they don't get it!

Thinking it was just "Me" overreacting, I placed my baby in this again with the new arch in place. Sure enough, he is teething on it within the first 2 minutes and like before, paint chips are around his mouth. Once again I called Kolcraft and was told that there was nothing they could do except issue me another toy arch. They are missing the point of all this and I cannot seem to reach anyone there who seems to realize that we moms do not want to see the paint on our babies toys come off in their mouths and on their faces.

They keep telling me not to worry because the paint is non toxic! In my opinion, this just should not happen!

Although this product has excellent features and my baby loves this, (I did too) I would look for an alternative until they get this flaw corrected.

I purchased the Kolcraft Sit & Step and my son loved it. However, it had 3 faulty parts on it. I was a little set back by Lynn the Customer Service Representative and her attitude. The lack of concern for the defects on the product is somewhat alarming. Kolcraft is willing to send replacement parts so long as part itself was not expensive. On the box itself it has a number to call for Customer Service and states not to return the product to the store because it can not be re-sold. I tried it their way by calling the Customer Service line and found that this company needs some serious help with their service techniques.

Defective Parts:

Tray & Base - the Tray latch that is attached by the manufacture at the plant had a stripped screw hole. This is a safety feature on the Toy itself and Kolcraft refused to replace this part.

Walk Behind Frame - Left hand back corner cracked and chipped. They are willing to replace this part. It is a less expensive part.

Discovery Center Toy - After loading in new batteries and double checking to make sure the batteries are placed in correctly the toy, it did not work. Kolcraft insisted that I placed the batteries in wrong. It doesn't take a Masters in Engineering to put batteries in a toy. Negative means Negative and Positive means Positive. They stated that it might be a problem with the batteries not making contact with the points. It is a known problem but they want me to send back the defective part at my expense.

My recommendation for anyone buying a Kolcraft toy is NOT to deal with Kolcraft. Return the toy directly to the store.

As I stated before, I attempted to do it their way to save them some expense of having the store return the toy to them but they are not willing to work with their customers. I will never again buy a Kolcraft product.

My husband and I bought this for our son at around 4 and a half months. At first he did not know how to turn, but now at 6 months, he's a pro! He loves the book, and I love the fact that you can put your own pictures in instead. The toys are stimulating, but not over stimulating.

What I don't like is that the bottom is smooth and makes it difficult for him to grip, unless bare-footed. And there could be a better idea for adjusting the height.

I recieved this activity center as a gift for my 4 month old son. I didn't have problems with paint chips however the pop-up doesn't really pop, it gets stuck all of the time. The other problem I see is the seat, my child's legs were rubbed raw after only sitting in it for about 15min. The other problem is he has hit his head on some of the plastic parts and has cut himself on the plastic book edges. I think this is a good toy for an older child but not for a 4 month old.

My son loves this activity center. It is the first toy of it's kind that my son will stay in longer than 15 minutes at a time. He goes crazy jumping in it. I haven't had the paint chipping problem mentioned in one of the previous reviews- and my son definitely chews on just about every part!

I registered for this when I was pregnant and received it as a gift. I wish I would've registered for a different one now. It was a long time before my son was able to touch the base with his feet so for the longest time we had to put a box under him so that he could stand up. There is no height adjustment! He would sit in it and play for awhile but every now and then he would start crying as if he was in pain. My mother-in-law thinks that the ball release was pinching him but we haven't been able to confirm. My mom bought my son an actual walker for Christmas and he prefers it over this. We also just purchased him a jumparoo that I am sure he will enjoy! My advice to all parents is to shop around. You may be able to find something that will work better for your little one!

I am a work at home mom and when my now 8 month old son reaches for my papers I put him in this. He loves it! We got it for him when he was about 4 months old and he could not reach the bottom, but he figured out how to turn by pulling on toys iwth his hands. Now that his feet reach he bouncs, turns and has a great time! My son also teethes on the toy bar, but I have not had any problems with the paint coming off, it seems to be all plastic rather than painted. I can't wait to use it as a walk behind!
***My son is now 14 months old and just started using this as a walk behind. He thinks it is great to crash in to things! He still drags the balls around everwhere with him. I've concidered ordering more!***

My baby loves this thing, she never sits still. The popping globe with beads doesnt work right though. I havent noticed any problems with paint- I think my daughter would enjoy a jumperoo or bouncer more than this one.

I purchased this for my 4mo old son and he has loved it from the first day. I havn't experienced any paint peeling problems, and he chew on everything. I looked at several others and none of them compared to the value and substance that this one offers. Great product!

I bought this activity center for my son at four months old and he is of average height yet his feet do not touch the ground even though it says for four months and up,he also can't reach some of the toys which gets him extremely frustrated. I am sure he will enjoy it more in a couple of months but they should up the age or do something about adjusting the height.