Customer Reviews

Koolatron KBW-55DD 18-Bottle Freestanding Dual-Zone Tower Wine Cellar

5 star:		(0)
4 star:		(1)
3 star:		(1)
2 star:		(1)
1 star:		(1)

 

 

The first unit I ordered was defective; the door hinge was bent and the doors did not seal. I decided to give it another chance and requested a replacement. The second unit was defective as well; the screw holes to attach the door handle were misaligned and the handle would not attach properly. I think it is safe to assume at this point that there are serious quality control issues with this brand. This time I requested a refund. If the rating system allowed me to give it zero stars I would.

I purchased it through [...] under Koolatron WC-18 name in Dec 2009. It appears to be exactly the same model that is shown on this Amazon.com image. I really liked cabinet design and ease of controls. Unit was fairly quiet - just slight whisper noise of cooling fans.

Unit's upper zone stopped working two month after purchase - fan was running, but there was no cooling function. It looked like the top thermo-elements have been defective. After reading warranty info ( I should had done it prior to purchase - no excuses.) I found that Koolatron is only providing 90 days protection and does not refund shipping charges to Canada or another US location (approx $60 for UPS). I was told that if it fails again I would have to ship at my expense again (no refund even if they find that product was defective) and warranty would not be extended. I found that no local warranty repair service is available anywhere else in the country. Customer rep. would not let me to discuss my options with her manager and simply hang up on me after I started complaining.

I got very lucky that our local Sears store kindly agreed to take this unit back at full refund (including shipping)under their 90 days return policy!

This is a great wine refrig. for the home with little space. It is a little tall but that's fine because the width is where we have space issues. It is quiet, and I like that it holds both white and reds.

The Koolatron KBW-55DD wine refrigerator has been a disappointment. I purchased the Koolatron for my husband for our anniversary and he was delighted with the idea. Unfortunately, the Koolatron has never reached the cooler end of the temperatures it advertises although we have had it plugged in and running for over a month now. I tried contacting Koolatron directly by email but their only response (about a 10 days later) was "where did I buy the unit and how long ago". I responded that I purchased it through Amazon within the last few weeks but I have never gotten any further response from them. Am I supposed to ship the unit back to Amazon? to them? I would not recommend dealing with this company.