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41 of 41 people found the following review helpful:
1.0 out of 5 stars
Krups quality?, May 29, 2005
This review is from: Krups FMF4-14 10-Cup Coffeemaker, Black and Stainless Steel (Kitchen)
We have had a Krups carafe type coffee maker and a Krups espresso machine that we were very happy with, so when our ten-year-old coffeemaker died (perforation in the heating element that was unfixable, but after almost ten years of twice daily use), we didn't even think of going to anything but another Krups machine. Two days after our old Krups machine died, we had a new Krups FMF4 on the counter. Two weeks later, I can say unequivocably that it is junk. We've given Krups products as gifts before, and the only silver lining in this cloud is that we didn't give anyone one of these. Leaks, nonfunctioning (bubbles) unreadable water level indicator, cheap plastic, strong plasticy taste to coffee even after running several cleaning rounds, terrible ergonomics (can't really easily empty the pot), slow pour, drips, on and on. I honestly can't believe that a company that has made such good products in the past could fall so far so fast. We're taking it back asap, and I'll not buy another Krups product. This product functions like a no-name cheapo coffee maker, but at a premium price.
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30 of 31 people found the following review helpful:
3.0 out of 5 stars
Livable, but not good and not worth the price, August 6, 2005
This review is from: Krups FMF4-14 10-Cup Coffeemaker, Black and Stainless Steel (Kitchen)
Most of the criticisms are true. Bubbles in the indicator, hard to remove the pot (tip it and it'll come out one handed), pot is hard to pour and can't be emptied 'til its inverted, brew interrupter sometimes doesn't work, and the materials aren't up to Krups'old standards.
But, I use the pot to fill the reservoir, so I measure the water as I put it in the pot. I've now figured out how to get the pot in and out with one hand, and, although somewhat awkward, you can get all the coffee out of the pot, I don't sneak cups during the brew cycle since it messes up the strength of the whole pot, and although the materials and design and construction aren't what I came to expect from Krups, I just haven't found a better unit with a thermal carafe.
Also, I don't understand the criticisms about the filter holder coming out. . . IT'S SUPPOSED TO PEOPLE, SO YOU CAN CLEAN IT!
It's also worth noting that NONE of the machines I've ever owned measured the number of cups by the size of my personal cofee mug. It IS a 10 cup machine, if your expectations are realistic and if compared to other machines claiming to be 10 or 12 cup machines. A CUP IS A STANDARD UNIT OF MEASUREMENT PEOPLE, GET REAL. "CUP" DOES NOT MEAN YOUR COFFEE MUG!!
What you can find, however, is one with similar or other flaws for a cheaper price.
If Krups wants to compete with Mr. Coffee and Black and Decker, then this one does, at twice the price. But, if they want to keep their reputation and compete with DeLonghi, Braun and other top names, they had better start firing some managers and designers and do something to save their reputation because this unit is perfectly acceptable . . . if sold at Kmart for 59.95.
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22 of 23 people found the following review helpful:
2.0 out of 5 stars
Krups What Happened?, May 8, 2005
This review is from: Krups FMF4-14 10-Cup Coffeemaker, Black and Stainless Steel (Kitchen)
I bought this unit on New Year's Eve of 2004. I have been a faithful KRUPS customer when it comes to their coffee machines. This is the first unit I purchased that I am really disappointed in.
The overall design is good but the materials used and thought behind it must have been out to lunch when this product was first designed and then reviewed in the QUALITY ASSURANCE department. The coffee is hot and the thermal pot keeps it that way for a couple of hours. One of the features I purhcased this unit for. I had the Duo filter unit previously for 10 years. The Duo unit worked fine but wanted to update it. The first FMF4 unit I purhcased I returned within a week since the water level indicator started to get air pockets in it and getting a proper measurament was a guessing game afterwards, I did not spend over a $100 to play let's guess the water level. I returned the unit (under the impression that this particular unit must be faulty.) I exchanged it for the same model. I read the instruction manual like you should. The manual should be written only for the model that you purchased not any other model that you didn't. Saves a lot of time and confusion. When pouring the water into the resevoir and watching the indicator to make sure that there is no air pockets forming. The air pockets did not return for a while. Was feeling like I did the right thing this unit is working fine it just must have been the unit itself. Spoke to soon. The air pockets have returned. Sent KRUPS an email to report this particular problem, the return email was no help on this at all. I found a way to eliminate the air pockets and make the numbers much more legible at the same time.
The water indicator is probably installed improperly at the factory with a little adjustment the numbers show up like never before and I have not had an air pocket since. At the top of the water indicator there is a little rubber gasket or plug. The tube is plastic/rubber. I bent the tube until it was able to come off the coffee maker. I blew into the tube to get the airpockets out. When re-fastening the tube to the unit I turned the tube until I saw the numbers that are printed on the tube became larger and legible. If you decide to do this make sure that you keep an eye on the little rubber plug since it seems to like to fall off and disappear on you. Like I said prior, this has seemed to correct the air pocket problem and I can now read the numbers on the indicator much better than before. I did the same procedure on my parents who have the same unit and also the same problems and theirs works fine as well. After over coming that little obstacle, the unit worked fine. There is more though. The thermal pot is hard to put back into the unit when the filter holder is in. I have to hold the back of the machine in order for it to go back in without it moving all over the counter, when removing the carafe while it is brewing, it does not pause like it is supposed to, it just keeps on dripping (sorry I do not have a quick fix for this one).
The door that the filter holder resides in is poorly made and flimsy. I do not think that this door is going to hold up for 3 yrs let alone 10 like my other KRUPS. The holder as I have read in the other review does not sit that securely in the door as well. Another potential problem to deal with in the morning or whenever you use the machine. The newest and latest mishap with this unit is the little white rubber gasket inside the filter cup. I made a pot of coffee one morning and while emptying out the filter, the little white gasket fell off causing the lever underneath the filter cup to come apart spring and all. I had to rummage through the garbage to retrieve this little white gasket thing once I discovered that, that was the missing peice which would fix this problem. Once I have found the missing part (another brillant thought out design), I put it back on the little plastic stick inside the filter holder and once again another problem fixed.
Outside of the problems listed above, the unit is great. The unit makes a good pot of coffee after the anxiety of making sure the unit is set up right before you hit the brew or on button. I have to ask KRUPS though, WHAT HAPPENED? This unit is not worth the $129+ I spent on it. It was a poorly designed unit not given much thought on the placement of the electronics (display/control buttons), the materials to construct the machine are flimsy at best. Not impressed. Just like a review I had read before witing my own Mr. Coffee is just as good at half the cost.
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