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Most Helpful Customer Reviews
60 of 63 people found the following review helpful:
3.0 out of 5 stars
Good coffee, good espresso-a little tricky though...,
By Grace Kim "hotmamagrace" (Springfield, VA) - See all my reviews
This review is from: Krups XP1500 Coffee and Espresso Combination Machine, Black (Kitchen)
I am a self-confessed coffee junkie. With or w/o the caffeine (pregnancy and such) I love the taste; and the taste of the coffee that I've brewed with this machine was great. Loved it, loved it, loved it. The machine was easy to use and looked pretty darn cool sitting there on my counter. The only issue that i have is that the espresso side seems to need some encouragement. The knobs need to be fiddled with a bit in order to get the espresso to start dripping (even after 10 minutes during a holiday party full of thirsty coffee drinkers). Thought that was just b/c my machine was so new, but it's been doing that ever since the first use. Still, it's not terribly difficult, and the coffee is oh-so-yummy!
40 of 43 people found the following review helpful:
5.0 out of 5 stars
We love this machine,
By
This review is from: Krups XP1500 Coffee and Espresso Combination Machine, Black (Kitchen)
We love this machine. We have limited space and need to have both a coffee maker and a cappucino maker in that space. We have had none of the difficulties that others mention. But we did take the black plastic sleeve off of the frother and that has made a huge difference. With it on we got bubbles. Now we get great froth. And if we pack the espresso well we get an excellent crema. It is a $100 machine that makes both coffee and espresso. It is not going to be like a $1000 Starbucks machine. We set our expectations appropriately and were delighted.
30 of 32 people found the following review helpful:
1.0 out of 5 stars
Another disappointed customer!,
This review is from: Krups XP1500 Coffee and Espresso Combination Machine, Black (Kitchen)
My wife doesn't drink coffee, so it is appropriate to say "I" received the XP1500 as a wedding gift. Like others, the SECOND TIME I made espresso, the handle cracked on the espresso grounds holder from the normal pressure of turning it into place. Customer service assured me that they could do nothing unless I had the receipt. This was two years ago, and the machine was a brand new item, so there should have been no question to the age of the machine for warranty purposes, but I had no receipt since it was a wedding gift. They wouldn't even pay the shipping for a new holder. In short, they wouldn't budge, and if I wanted a new grounds holder, I would have to pay full cost to do so. So I kept it, being very careful over the last couple of years to not turn it too hard. Today, it broke further, rendering it useless. To be fair, I have tried to make espresso and cappucino many times, but I have never been able to get a truly good cup from this machine.
Other problems: the frother is too low. You need to angle the milk cup too much to be useful. A half cup of cold milk will turn into a counter full of frothed milk when it's done. You're better off researching all products and choosing one that is made with better materials, has better reveiws for the quality of the resultant coffee, and going with a company that has BETTER CUSTOMER SUPPORT. There's a reason that "customers who purchased this product also purchased..." "...REPLACEMENT ITEMS!!!"
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