Most helpful critical review
110 of 112 people found the following review helpful
Very Disapointing Purchase
on February 3, 2012
I bought this machine, and it's matching dryer, after a great deal of research. I compared and considered many options, finally deciding on this one. Everything was great for the first six weeks I owned them. I truly felt they did a better job cleaning my clothes, etc. Unfortunately, that is where the fairy tale ended.
The washer lasted 6 weeks. It stopped working mid cycle, trapping a load of laundry inside, as well as a tub of dirty water. The control panel was completely dead. I contacted LG and they sent a serviceman to repair the unit.
When the serviceman arrived and confirmed the problem, I was informed the necessary part was on back order. The serviceman did break the lock on the door so I could remove our clothing, however the tub is still filled with stagnant water a week later.
After repeatedly contacting LG, I was informed that the necessary part would not be in stock for 4 additional weeks. This will bring my wait for repair to a total of 6 weeks, from the time I reported the problem to LG. They are unwilling to replace the machine, or offer any other solution, than to continue to wait.
Their product appears sub par, and I would avoid a future purchase from them. They do not stand behind their product, nor do they value their customers.