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on March 20, 2015
This washing machine never worked properly. Could not make it through a SINGLE load of laundry without ending up with a uneven load error code. I had to constantly rewash loads and manual override the system to get to the point where I could put them in the dryer. I adjusted the feet and made sure everything was level. LG customer service is horrendous. When the machine was under warranty they said there was nothing they could do. As soon as the warranty was up they were willing to send someone to fix it. I have had this machine just over 2 years and the rotor position sensor switch just broke. The repairman also said the motor "dropped". I will never buy LG again.
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on March 15, 2015
I would give Zero Stars if it was allowed. We have had the washer for a year now and it still washes without water. We had the controls changed out after 4 months, but it didn't change anything. It only fills about 3 inches in the bottom leaving most of the clothes in the tub dry for the complete cycle. If we put in our own water with a bucket....more than ten gallons, is does an OK job washing, we think. It is hard to really tell if it did as good as a conventional machine. The service personnel have been telling us that none of the units work well and that everyone is replacing new units.
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on March 4, 2015
The LG topload HE true balance is absolutely worthless. The list of things it doesn't do well covers everything you need in a washer: it does not clean, it is hard on the fabric, my towels look horrible and holes appear out of nowhere, it won't clean at all if load is small or large, I have to run the cycle multiple time in an attempt to remove dirt forget stains they're permanent with LG.
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2 of 2 people found the following review helpful
on March 3, 2015
This machine is the bane of my existence! I hate it! I cannot say how many times I have wished for my plain old top loading agitator machine back, if only!! We have 4 kids, lots of laundry. This thing is constantly stopping and displaying the unbalanced error code. It wastes tons of water trying to rebalance itself and has cost us innumerable hours babysitting the stupid thing to make sure a load finishes! If there was just one thing in life I could go back and do over, it would be buying this machine. DON'T BUY THIS!!!!
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on February 25, 2015
This washer is not a true balance washer as stated. It will pause with the UE code so I can redistribute the clothes or fill with water and try to re balance on its own adding an additional 10 min to 3 hours worth of wash time every single load. It will display UE regardless of light, medium or heavy loads. It won't even allow me to do the full tub clean option without pausing with the UE. I have called LG in regards to this matter and they state that the washer must not be balanced (and I assure you it is and has been checked with a level to see if I am losing my mind.) I do not understand why this washer is being sold still and not recalled.
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on February 25, 2015
Absolutely horrible! Uneven load every time! Even when only filled with water. Wastes time and money as it refills 3 times to try and re-balance the load. Don't waste your money!
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on February 24, 2015
Horrible. I wish I had read these reviews earlier. Machine cannot complete a single load without becoming unbalanced and refilling with water -- again and again. Therefore the loads cannot spin. I called lg and they sent a repair tech to take a look. The repair guy said he had to order a part. After not hearing anything for almost two weeks, I called lg to check status. The rep said just wait for the part. I want a new machine!!! Worst purchase ever.
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on February 23, 2015
We have had this washer barely two years and rust has formed at a metal seam near the dispenser. LG responded by saying it was because I wasn't wiping off the dispenser after each wash. 30+ years of laundry and I have never had a washing machine rust. I did some online searches and have found others with the same issue. Terrible customer service, lousy product. Will never purchase LG again.
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1 of 2 people found the following review helpful
on February 13, 2015
BUYER BEWARE !!!!!!!!!!!!!!!!!!!!
Do not buy an LG washer and dryer!
I purchased a high end type LG washer and dryer in Nov. 2013 and have had to have both of them repaired at least two to three times in the first year.
At least during the 1 year warranty, LG did pay for the repair costs, however now that this warranty is over, I guess I am looking at spending $300.00 or more per year in repair costs to keep the unit’s operating.
LG Customer Service states that they will not extend the 1 year warranty or replace either of units.
Buyers should consider other manufactures such as Kenmore, Westinghouse, etc.
My past experience with Kenmore has been very good, and I am now sorry we did not buy Kenmore units.
The dryer model number is: DLEX5170W and the washer is: WT5070CW.
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1 of 1 people found the following review helpful
on February 6, 2015
Owned this machine 2 years and 7 months. Bought new in 2012 for the current list price. Good features but constantly out of balance. At times, had to stop the wash cycle to avoid damage to adjacent paired LG dryer which still works fine.

No longer have to worry about the unbalanced issue - washer went dead this week. LG's technician just quoted more than the list price to fix it. Oops - didn't buy the extended warranty

This machine will be picked up and recycled when the new washer we bought today is delivered
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