Top critical review
5 people found this helpful
I month past warranty TV snapped and died.
on July 9, 2013
While it worked, this LG TV had great picture quality and better than decent sound. I purchased on June 9, 2012 and took delivery on June 17th. Today, just a little over a year later, it was on and all was fine. And then - a pop and nothing but a black screen and the sound of static. The screen does not show any logo or menus. The cable box tries to connect and I get a few seconds of the sound of static, then back to black silence.
There are many videos on how to repair this by soldering capacitors on an internal panel. Soldering is not my forté. So I am left with a non-working TV in an area where there is no local LG service and I am out of warranty. NOT happy.
LG has the WORST warranty repair service EVER. They did put the TV back under warranty but this is useless as they say they do not have anyone within 100 miles of me to do the repairs. I do not live in SIBERIA, for crying out loud. I live in Waupaca, WI, which is 35 miles from Appleton and Stevens Point, both major hubs with every chain store that exists in America represented in each. Really? NO ONE can get to my house to repair this piece of junk?
So LG found a repair tech in Appleton but they have not sent the part I need, after 3 (count 'em THREE) boxes of parts to this shop and 2 weeks of waiting. Still without a TV.
DO NOT PURCHASE FROM LG...unless you can afford to completely replace their malfunctioning products after a year as NO ONE will be available to fix them.