Top critical review
107 people found this helpful
You will NOT SEE "120Hz TruMotion" on this TV
on February 28, 2013
(revised review and rating August 4, 2013) - I bumped my rating UP one star (from 2, to 3 stars) because after 6 months, the TV is really a great value, and I've had no problems with the TV. But I'm still frustrated with the misleading "120Hz" verbiage detailed in my first review below.
(original review - February 28, 2013) - This review is tricky... I paid a great price for this TV, and by most standards, this TV is a great value. The picture is very good, it's stylish with a thin bezel, set-up was a breeze, and I really liked the "picture calibration wizard" tool.
Yet, I'm VERY upset with this purchase because LG, as well as most retailers who sell the 55LS4500, list this HDTV as "TruMotion 120Hz" - in fact "TruMotion 120Hz" is featured on the TV box packaging! I got the TV set up, went through all of the set up options, and nowhere is there an option to toggle on or off the TruMotion feature. I then went to the LG support website, noticed that there was a firmware update available for this model. I successfully updated the TV and still nothing about the 120Hz feature. I tried many TV channels and Blu-Ray, re-checked the TV options menu, and nothing. I've seen 120Hz before, its the very apparent "soap opera effect" that greatly enhances watching sports or console game playing, and on the other hand, can make movies seem "too real" or "live" - and akward looking.
I called LG support, and they insisted that the 120Hz feature is "always on". The LG service rep also added the following:
"Thank you for contacting LG Electronics USA. I am delighted to hear from you as our valued customer and I will be glad to answer your concern. Normal video broadcasts are received at 60 Hz. Blu-ray players' signals at 60/30/24 Hz. Our products generally receive the signal at 60 Hz or 24 Hz depending on the output of signal. TruMotion increases the refresh rate to 120 Hz, 240 Hz or 480 Hz depending on the model, thus smoothing the picture and creating a more realistic movement on screen. You may check the TruMotion settings under the Picture Option menu. The TV will only display the refresh rate of the signal it is receiving. Therefore, it will always display 24/30/60 Hz because, that is the only type of signal being output by a broadcast or DVD/Blu-ray. The TV will never shown 120 Hz as the refresh rate. On the other hand, this does not mean that the TruMotion is not active or working. The TV is processing the signal either through the main board using MEMC (Motion Estimation & Motion Compensation) or by using Backlight Scanning. I hope I was able to help you with your concern."
Well, first, LG needs to train thier reps better. This model DOES NOT have "TruMotion settings under the Picture Option menu" ... but, to be sure I wasnt going crazy, I finally set up the 55LS4500 TV RIGHT NEXT to my LG 55LM6200 that I KNOW has 120Hz. I set the two tv's up using one Blu-Ray player with a split HDMI signal. The LG 55LM6200 is fine!! with VERY OBVIOUS 120Hz refresh!!
So, "No", LG service rep, you didnt "help me with my concern"
Lastly, on the last page of the user manual that came with the TV (where Tech specs are listed) it says in plain black and white the MAXIMUM SUPPORTED Horiz/Vert Hz is "67.50Hz"!!! LG and retailers need to advertise this TV as 60Hz refresh.
I'd like to add, that if you dont care about any "smooth motion" feature, then this is a great value. I did care, for the purposes of this TV however, and thats why I'm so dissapointed. I dont like the misleading product feature description, nor did I appreciate the response from LG. LG can tell me all day long that the 120Hz TruMotion is "always on" - fine, its always on, you just wont see it. Just like I am leaving this "5-star review" ... keep looking, trust me, the 5-stars are there.