Run. That's all I can say. Run as fast as you can from LG. Mine was not an Amazon purchase but I feel obliged to help others make an informed decision, and all I can offer is my own personal experience with this product and manufacturer.
Purchased this dryer 11/02/13, with matching washer WM3470HVA.
The "steam fresh" and "steam sanitary" cycles stopped working. I got an "Ie2" error message. But at least it dried clothes. LG customer service said that either I'd have to A) "preheat" the drum for 5 minutes (which pardon me if I'm wrong, but doesn't that defeat the purpose of having an HE machine?) or B) select the "big" setting for those two cycles and just can't use the other two garment settings. Then they told me that the current cold weather is causing this issue and I should wait until it's warm outside before calling to complain again. I insisted that I was getting the error message when it was over 70 degrees out. I live in Atlanta. I'm wondering, according to LG, do people in colder climates just have to live with error messages 6 months out of the year if that's the case?
I insisted on a service call. They obliged. BTW, the service tech has been extremely sympathetic and professional. I get the feeling he's genuinely embarrassed by LG products and customer service. His first service call didn't fix it. So he ordered replacement parts and scheduled another visit a few days later. That still didn't fix it. He said my only recourse at this point was to call LG and see what they could work out with me.
I called customer service and remained calm, but the person on the other end ("Tish") was smacking gum or food in my ear and proceeded to read a prepared statement about the cold weather causing these issues.Read more ›
We purchased an LG Front loading washing machine that opened up during a wash cycle and LG is refusing to cover any of the damages to our home. This is particularly egregious because LG is aware that if their front loading machines over fill with water that the door will pop open. LG is knowingly selling front loading washers that will open if, for whatever reason, they get too full of water.
MODEL NAME: WM2650HRA SERIAL NUMBER: 306PNAJ6G432 PURCHASE DATE: 4/20/2014 Retail price $1,099.00
It worked perfectly until 5/10/2014 when during a sanitation wash cycle the front door opened and poured water out causing over $3000 (supported by estimates from licensed contractors) of damage to our living space by ruining wall to wall carpet and some of the sub floor.
On 5/10/14 LG service representative admitted that too much water would open the door. On 5/19/14 Mr. Blake also stated that too much water would cause the door to open. This proves that LG was well aware of this feature of their front loading washing machines.
5-20-2014 LG Call CNM140520553488 Representative Katie refused to provide smart diagnosis report from 5/10 incident and refused to provide her last name but transferred me to a supervisor.
5-20-2014 Adrian ID7008 seemed surprised that two people at LG had admitted the defect regarding the door opening.
On 6/16/2014 our claim was denied by LG
We have filed a formal complaint against LG with the North Carolina Dept of Justice Consumer protection dept. which has been assigned file number 1408167 LG replied with a frivolous reply claming there was nothing wrong with the washing machine.
Complaint case # 31032574 has now been filed with the Better Business Bureau. LG replied with a frivolous reply referring us back to Mr. Blake.