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Wi fi does not work with Comcast
on June 28, 2014
After spending an hour on the phone with a cordial and knowledgeable technician, the unit went back to be repaired. During the conversation, the technician mentioned that as of January 2014 the LG units were having problems with Comcast. Unfortunately when the repaired unit arrived, the same issues occurred. The wifi might find or connect to the network, but it was iffy at best. If it did, it lost connection in less than ten minutes. It will not even reliably connect on an unencrypted network. LG has been contacted again to attempt a fix.
Well, the unit arrived from the second attempt at repair today. This time, the unit would not connect at all. The technicians at the repair center were specifically asked to test the unit prior to sending it back. They did not. The representative quickly offered a refund for the defective device. Unfortunately this process has taken six weeks to determine that it is not working.
Just got off the phone with LG customer service again. They lost my proof of purchase, and asked me to send it again. They said that they would call to make arrangements with me for the refund. They didn't. I called back and they told me the process, not for a refund, but for a rebate would take another month. I asked them if they knew this kind of service would make them lose customers, they said yes. Frustrated, I got in touch with Amazon. Within minutes their customer service had sent a return mailing label, even though the window for returns had closed on the 2nd.