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on May 15, 2015
I wish I could not rate this product 1 star. I was hesitant to purchase a front loader washer, as I had heard multiple complaints about the issue with mold growth. Despite my better judgement and the persuasion of the salesman, we purchased these units in 2010 hoping the upgrades had resolved the problem. NO! Do not invest in this product or this company! I called customer support, as the units were only 4 years old and despite all my efforts and following their suggestions, mold still grew. The company did not want to help the consumer, simply offering a band-aid solution of sending a repairman to replace the part. It is inherent to the design that this machine, despite any repairs will grow mold. Their customer services is very poor. They manager simply responded she "understood, but she had to follow policies." I hope that she is not clothing her children in mildewed/bacteria infested laundry.
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on May 14, 2015
NOTHING I put in that machine dries...even had a service man come to look at it...could not fix it...called LG while he was in my home...he was told it was the worst product they ever had...could not fix it...so what do I do now... paid over 1700 $ for a machine that washes but does not dry...any comments?
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1 of 1 people found the following review helpful
on January 25, 2015
We are currently renting a house while trying to sell our other one and the house we are renting was built to be very efficient and had one of these LG washer/dryer combos in it to save space. It is literally the worst product I have ever come across and cannot wait to be in another house where I have my regular washer and dryer again.

As mentioned in several other reviews, the washing part is fine, it's the drying part that is a nightmare. We have a family of 4, 2 adults, an older child and a baby. I can never catch up on laundry because it takes ALL DAY to dry anything. Everything comes out damp, even if I dry it for 6-8 hours. I can only wash 4, maybe 5, towels and super small loads of laundry at a time because this thing refuses to dry. I take bedding and large items back to our old house to wash and dry because this thing just can't handle it. I will also take loads of laundry to our old house if I get too far behind because I can do 4 loads with our old washer in the same amount of time it takes to do 1 load with this thing, plus, they came out dry when I use our old washer and dryer.

Also, our clothes come out beyond wrinkled and stiff (after air drying because they never dry in there), jeans are a pain in the butt and look awful after coming out of the combo. Cleaning it is a tedious chore as well; I have to clean out the rim and door after every use and my husband has to clean out the house thing every 2-3 weeks because there is nothing to catch the lint and if you don't clean it out, everything gets clogged.

This combo may work alright if it's just one person, but it is totally not compatible for a family. I dreaded laundry before but now, I absolutely hate it. Cannot wait to get away from this awful piece of technology.
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on January 9, 2015
This machine sucks! We moved into a new apartment equipped with this combo machine nightmare and had we known it would take up to 6 hours to wash and dry 1 load of laundry, we never would have moved in. It takes hours and hours and hours to dry clothes. This means if you have a second load to wash, you'd have to wait until the first load is completely dried and removed. Also, say you have one damp item and you want to throw it the dryer for 15 minutes before running out to work, you'll be out of luck because this machine just doesn't have the ability to do that. Also, pants and jeans come out completely wrinkled unlike anything i've ever seen. The wrinkles are so heavy that it actually sucks the dye right out of your jeans leaving them creased and with white lines. This machine sucks. Not sure how other people are loving it??? HATE IT!
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on November 19, 2014
Do not buy this machine. We purchased it because we have 3 other LG products and they work great. LG has not worked out the kink's in this machine. The water pump continues to break. They have fixed it 5 times and it continues to break. Now they want us to start paying for it after only owning it two years. That's $350 every time it breaks. I don't find this acceptable now would I recommend anyone buy this machine. It is faulty, poor design and LG won't admit to it.
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on October 14, 2014
Have this combo in our apartment. Not only does it have a weird smell, my clothes do not come out smelling like my detergent or softener - they come out smelling like tide (maybe there's a buildup somewhere from the previous tenant?). The Dryer part is TERRIBLE. I have to run it through 3 dry cycles in order to get the clothes dry. We ended up having our building change this out with a stackable unit.
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0 of 1 people found the following review helpful
on October 10, 2014
I would not buy ANY LG product if I had it to do over. We redid our entire kitchen and bought all LG appliances so the stainless steel would match. First month we had to have the entire guts of the dishwasher replaced due to loud noises. Now the the microwave is clunking and jerking as the turntable turns and is very loud when operating. Who ever came up with electric ranges should be shot....what a PITA! The good news: we love our refrigerator.
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4 of 4 people found the following review helpful
on August 21, 2014
This is THE amazing magical laundry machine! Living away from home and don't have Mom to do laundry for you anymore? Well you can replace Mom with this! Thank you magical laundry box! You keep me sane!

This product is an all-in-one unit, which means it both washes AND dries in one unit. That means you throw what you want washed into the unit, set your wash settings and your dry settings, and then go away for between 90 minutes and 5 1/2 hours (depending on settings) to have completed laundry! This does not require a vent, just a source of hot water, a source of cold water, and a drain pipe with at least a 1 1/2" opening. You know what else this does that other magical laundry boxes don't? You can set this to time delay so it finishes drying JUST as you wake up or get home! There's nothing quite like a freshly laundered WARM uniform on a cold winter's morning combined with a fabulous cup of coffee!

*** THIS PRODUCT HAS BEEN DISCONTINUED BY THE MANUFACTURER AND REPLACED WITH WM3997HWA: ESSENTIALLY THE SAME UNIT WITH UPGRADED ELECTRONICS AND A LARGER 4.3 CF CAPACITY FOR ABOUT THE SAME PRICE ***
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2 of 4 people found the following review helpful
on August 16, 2014
very happy with this machine. I am glad I read all the reviews and suggestions before I bought it. made getting use to the machine much easier. I highly recommend it.
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2 of 2 people found the following review helpful
on August 5, 2014
These are the worst products I have ever bought. They are constantly breaking. Just got them fixed for the third time and now the washer is leaking and the dryer is making a clanging noise like something broke again. Getting ready to trash them and buy something else!
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