Most helpful critical review
134 of 163 people found the following review helpful
Can't leave anything lower than 1 star!
on February 15, 2011
RUN AWAY! We bought this washer/dryer combo a little over 2 years ago. I wrote a review shortly after talking about the need to iron everything, the knots tied in shirt sleeves and the clothes coming out looking as if they were crumpled in a corner for a month. Here's an update:
We are now on our third repair in 5 weeks (not including the repair last year)! We are up to over $460 in repairs! The pumps on these units are notorious for going out. This is according to our LG certified repairman and to most online forums I've read. We've also had to have a heat sensor rewired ($50 + $85 service charge) and a new circuit board - $212 + service fee! This was on top of the condensation chamber cleaning and heat sensor check that was over $200! All of that was after waiting over a month for LG to send the part to the repair company. We are still waiting on our $60 pump to arrive, so we are still stuck with a broken unit after over a month of waiting and service calls!
I contacted LG with my concerns and issues. They said (in a nasty, condescending tone), "you should have bought the extended warranty, shouldn't you!"
I wish I had my old GE washer and dryer units back. They were 18 years old, cost $550 for the pair (20 years ago), and NEVER had a repair!!!