Customer Reviews

LG Kitchen Series : LFX21980ST 20.5 cu. ft. Counter-Depth French Door Refrigerator

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(3)

 

 

Looks nice but ... a carton of milk on the top shelf and a 2L coke on the door had chunks of ice within a day. I raised the temp setting to 39, then 40 degrees and waited 48 hours, same problem. I called LG Customer Service, I was told that was to be expected since cold air vents were located in those places. Their solution is to put my milk on a lower shelf. I called back and talked to a different rep, identical response. Neither rep would connect me to a supervisor. Although the 2nd rep did offer to schedule a service call, it would be at my expense since they consider that to be normal.

LG customer service was so bad. I felt like their purpose was not to help, but rather to get me off the phone. Both reps gave such similar responses, it seemed as if they were reading from a script.

I finally did got the refrigerator repaired, but only after I filed a dispute with my credit card company. At this price point, it shouldn't be this frustrating to get service.

Very poor pruduct..very poor service..they do not stock parts for these...I have many broken parts on it due to poor quailty..the light housing has melted because the light stays on..we have the bulbs turned out to stop a possible fire..DO NOT BUY A LG REFRIGEATOR!

DO NOT buy ANY LG refrigerator...... EVER !!!! They are plagued with problems that can NEVER be fixed... even with an extended warrantee. The freezer fans runs continually while the elements behind the back panel freezes solid around the fan. The noise that comes out of the fan running against the ice pack can keep anyone awake all night .

RUN dont walk away from ANY LG piece of shi? French door refrigerator !!!!

This is a great fridge, don't overpay for the newest and latest fridge, save money and buy the last "version" of the fridge.

Not only Energy Star rating, its HUGE!

Water tastes great and the french door is useful as well.

It even "beeps" to tell you if you have left the door open for over 20 seconds or so...