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26 of 26 people found the following review helpful
on February 17, 2011
I saw a video review of man who got a gun and took his LG refrigerator outside and started shooting holes through it. I thought "that will never happen to me" and in 2008, I bought an LG LBC22520 bottom-freezer refrigerator that has had continual problems. I would NEVER recommend.
The first one delivered never cooled. The second one delivered froze the fruits and vegetables had to be repaired (it had an air leak at the supply duct). Now we have trouble with ice build up in the freezer that stops the fan and everything shuts down-with a warm frig and freezer. This has happened four times in the last 10 months. We have paid almost $500 in repair bills.
It has been very frustrating and a lot of work unloading the warm frig, losing lots of food and time.
Now that I look online again, I am finding many people with this same problem.There are flaws with this model. LG service has been very difficult to deal with.
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27 of 28 people found the following review helpful
on January 21, 2011
Bought this fridge less than two years ago. Runs quiet, looks agreeable, keeps things cold, spacious enough inside. Has this feature where it starts beeping if you leave the top or bottom door open more than 30 seconds.

A few months out from the warranty period, it starts beeping every 30 seconds - except both doors are shut. Nothing we do can make this stop. Unplugged it, kicked it, jiggle the switch inside, you name it. We've had LG authorized service out here to deal with this problem twice already, as we slowly go insane listen to this beeping every 30 seconds...but replacing the parts (as per the advice of LG) nothing helps. Finally we had the service guy rip out the alarm instead. Now, every third or fourth time I open the fridge, the light doesn't come on.

On the bright side, for the moment, it's still keeping things cold.

Wish I had googled around before buying this fridge - there is a wealth of forum postings and angry letters on the net from dissatisfied and regretful LG fridge buyers. I now count myself among them.
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6 of 6 people found the following review helpful
on March 25, 2012
Our LG model LBC22520ST is only 3.5 years old and just up and died! I had to toss a 1/4 beef I had purchased from a local farm that was stored in the freezer. This was no fun! Since it is a secondary refrigerator/freezer, it went unnoticed for a little while... one can imagine the smell! No excuse for a refrigerator/freezer that is only 3.5 years old!!
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1 of 1 people found the following review helpful
on December 12, 2012
We have had this fridge for two years and around 6 months ago, it started randomly beeping when the doors were closed. I researched extensively and have ensured that there is a proper seal, nothing is obstructing the door sensors. I unplugged it, of course. Nothing works. Last night I was up all night trying to get the beeping to stop. I finally wedged a nail into the freezer door sensor and it quit but am waiting for it to come back. Oh and now I have no light in the freezer as a result. No one can tell me how to remove or turn off the alarm either and as a matter of principle, I can't bring myself to pay an LG tech $150 to do this for me.
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on April 15, 2015
Ive had frig for almost 5 years, and it's been somewhat of a problem, but really not LG's fault. I wanted this frig so bad I could almost taste it, and would have sacrificed almost anything to get, and I did. I got solid white, swing door freezer. I wasn't impressed with delivery/install folks. They could not, or would not "install" ice maker because I did not have a cut off within 6 feet, it was about 8 feet away, but it does clearly state that it must be 6 feet and they cannot do it. So, while two grown men watched, I connected the tubing and ice maker myself! Anyway, to my point, I loved my new frig until less than a month later I broke 8 vertebrae in my back and for months and years now I have great difficult bending, turning and lifting. So now, getting to my ice maker and freezer is a REAL problem! Can you imagine? Not only the bending, but because of my bone issues, I have lost about 8 inches in height and can barely even reach the top frig shelf much less see what's there. As stated my health issues are certainly not LG's problems, but they have become and remain a huge problem for me, and really cannot afford to purchase another new frig. The only problem i can speak to is that over time, the frig sounds seem to have gotten louder and more often. Sometimes I literally think someone is in the house. I see others have written about ice build up in the back of the freezer, and I have that too from time to time, but have determined it happens when I don't keep the filter and grate in the back clean, or something blocking. If I spent alot of time, I would probably find maintenance also has something to do with the noises. My LG continues to operate as if it was new, it certainly keeps items cold, and things freeze rather quickly in the freezer. The ICE PLUS feature works wonderfully when you need an extra boost for ice to fill up chests, etc. Others have complained about the door alarm, but I have not experienced any problems with it; in fact, it has been very worthwhile numerous times in alerting me that I have failed to close the door completely, which is what it is meant to do. It is very well lighted on the inside, and has more than enough temperature settings for any event. The drawers and shelves are large, glass and see thru, something else I really like, and you can adjust and place them practically in any layout you want. If I have to complain I would say the noise is somewhat irritating sometimes, and when my freezer is loaded, the drawer is very heavy to pull out (could be because of my weakness though), so being able to see what's in the freezer without pulling out the drawer is not easy. And I'm clumsy I guess but I spill more ice than makes it to my glass, and it falls in places in the freezer that I cannot reach. And one last minor point, although my LG is while it is very easy to keep clean, but I have noticed at the top of the freezer door the paint seems to be starting to chip, dont know why, but for now, it is not a major issue, and it is not visible when door is closed. I am pleased with my LG and were it not for my back injury, it would be GREAT, but keep in mind if you do have back issues, the bottom freezer can be a problem.
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on May 9, 2013
I have an LG 2 door, SXS fridge/freezer. It's big, it's beautiful but it failed twice in 2 years! It worked for 10 months then the temperature probe failed. It was still on guarantee/warranty so I got a new freebie probe plus free labour. New sensor lasted one year. As it's now out of guarantee/warranty, I paid-up. It took 1 week for LG to reach us, weekend, public holiday, busy etc. but that's NOT the point, The point is one expects a fridge to last 15, 20 or more years, as all neighbours and our previous ones did. Sensor is a simple component, BUT it is the 'go/no go' item for the fridsge. If the circuit in the small, single, thermo-whatever component of the sensor opens, that signal shuts off the fridge. The tech. didn't know why it would fail/open circuit, nor its name! These sensors are made in Thailand, not by LG, but come from a 'supplier' according to tech. The new sensor looks identical to the first one, so it may be that LG is accepting these failure-prone sensors without changing/upgrading etc. That would be 1 sensor a year, or less if one is unlucky,. It's only guaranteed for 3 months. LG seemed to have plenty of sensors in store! Maybe I'll scour the net for sensors and keep one spare to fit myself now I've seen it done twice. Maybe LG will send me a new sensor for spare? I will never buy an LG fridge again.You wanna buy an LG fridge? Go for it, but don't forget I warned you..
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on November 10, 2014
Not only did the LG break down after only under 4 years, their are only two authorized repair companies for all of California. The one I got had to come back twice. Told me I needed a new electronic control board. Made me wait 3 months telling it would be in just 2 more weeks. When the part finally did come, it did not fix the problem.

LG was selling a lemon and they knew it! LG has little if any customer service and a lousy repair chain.

You have been warned!!!
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on March 10, 2015
Really a ZERO star review, but I don't have that option. It's awful. It falls apart - the shelves, the dividers, the bottom drawer with ice, the handles (both refrigerator and freezer). And the customer service is the worst. Repeat: worst. Don't let the staff at the appliance store talk you into this. Avoid LG at all costs.
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on March 19, 2015
This has been the worst refrigerator I have ever known. My dorm refrigerator caused me less problems. We have had continuous problems with the freezer, first the ice maker and now just keeping the temperature low enough enough to keep food frozen. This is the first and last LG product I will ever own.
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on October 3, 2014
We had our bottom freezer refrigerator for 3.5 years and it died on us. Just stopped working.
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