Customer Reviews

LG : LDF7932ST 24 Fully Integrated Dishwasher with SteamFresh - Stainless Steel

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(3)
1 star:		(18)

 

 

We purchased this dishwasher to replace an aging Frigidaire that had just stopped getting our dishes clean. We decided that we wanted to spend a little extra and get a dishwasher that offered more options, and would match our stainless LG refrigerator purchased earlier this year.

First of all, to get the obvious out of the way, this dishwasher is beautiful. Unlike most stainless dishwashers, the handle is more flat than round, which gives the unit a more modern and sleek feel. Also, the control are fully integrated and the layout and presentation of the buttons is intuitive and user-friendly. I have no prior experience with integrated washers, but the only con is that you can't easily see how much time is remaining on the wash cycle because it is hidden under the lip of the counter. The only way to check is to open the door and take a peek.

As for the interior, the tub is all stainless steel which looks fantastic and promises to hopefully stand up to staining and wear and tear better than a traditional plastic or vinyl interior. On the top and bottom racks, there are two sets of tines that are adjustable so if you are loading oddly-shaped dishes, you are more than likely going to be able to fit them in. Additionally, on the bottom rack, there is a row of tines that is completely removable in case you have large casserole dishes or baking pans that you want to load vertically. The silverware basket is removable and has slots to ensure that utensils stay standing vertically and not laying against each other during a wash cycle. On the top rack there is also a modular "shelf" attached to the edge that can be used to hold over-sized utensils. The shelf folds out of the way if you don't need to use it.

Now for the important part: wash performance. Included with the unit are samples of Cascade All-in-One Action Packs and a sample bottle of Cascade Rinse-Aid. To tell you now: TAKE THIS AS A SIGN!!! I can't re-iterate how important it is to use rinse aid and decent detergent. This washer performed flawlessly using these products on the first two washes (there are only two detergent packs included). On our third load, we fell back to our old Palmolive Eco+ detergent (low phosphate) and the results were staggering. While the dishwasher was definitely cleaning better than our old one, the baked on gunk was not entirely removed from the dishes and there was a noticeable haze to the dishes that wasn't there with the detergent packets. Through some research, we found that the low phosphate detergents are notoriously low performers. This doesn't mean that you have to throw away money on the Action Packs though. We are now using plain 'ole powdered Cascade and rinse-aid and our dishes are coming out spotless and shiny.

I've read elsewhere that if you don't use rinse-aid with this dishwasher, your dishes will not be dry at the end of the cycle. I haven't encountered this issue, but I also haven't stopped using the rinse-aid. This dishwasher does not have a heating element in the bottom of the tub, but instead uses a hybrid drying system that uses a fan to remove the moisture from the interior air. This system has worked great for us, and the only time I see leftover water is on the top rack in the concave bottoms of certain glasses. It's not much, and I usually just keep a dish towel nearby if I encounter any and give it a quick wipe on the top.


As for the additional cycles and settings, the steam function does work very well. As mentioned earlier when using the Palmolive Eco+, the only area of the casserole dish that really got cleaned off was the area that was right next to the steam vent. The wash cycle on this washer is a little long (Usually 2 - 2 1/2 hours) but I'm not usually in any kind of hurry to get my dishes clean, so this isn't really an issue.

Finally, if you're looking for a quiet dishwasher, this is what you're looking for. You can hardly tell when it's running, and the sound it does make almost sounds like a very quiet babbling brook.

Hope this helps anybody that is interested in this fantastic dishwasher.

Like you, I read many reviews of many dishwashers to replace our beloved 10 year old Bosch. This dishwasher looked great and I ignored the bad reviews, as it had a good rating in Consumer Reports. Well, that was dumb. Not only was this a pain in the neck to install, it hasn't ONCE cleaned a load of dishes well. Like other reviewers we tried different detergents, rinse agents, loading styles, etc. Our water is not hard and plenty hot. The dishes literally were dirtier after we ran the machine. They were covered in film, unusable, and not at all clean. I've never seen anything like it! So, after 6 weeks, we are returning it and probably going back to Bosch. I've never had such problems with an appliance before, nor have I reviewed one before, but I feel so strongly that I had to share my experience!

Do yourself a favor and don't buy LG...I have both an LG dishwasher and LCD tv's..they have both broken multiple times and they are only 2 years old. LG has some major quality issues and customer service sucks!!!!!

We bought this machine unfortunately, about 1 years ago.
We have had many problems since we bought it, we called customer service they recommend something, we went to trip and come back after 2 month, when we use the dishwasher after 3 days I opened the door all of my dishes was wet, had spot and sometimes left detergent on the dishes. Three LG technicians came and saw the problems, finally they replace it with a new one. We had the same problems from the day one. Their technicians came and saw our problem again, they recommended that we should install water softener, use the vinegar, jetdry and everything that you could thick of and we did all of it. Still the problems did not go away. Their technician came for the last time and they referred us to LG customer service to buy back the unit. But the customer service denied our case. I have to wash my dishes by hand. This product is awful. Don't buy LG at all and don't waste your money.

When i first was researching this dishwasher I had read many good reviews and a FEW bad ones. Now, a year (almost to the day) after i bought it, the web is full of mostly negative reviews. Unfortunately, now I also have to add my own. The motor makes a grinding noise, then stops working, displaying an LE error which isn't listed in any of their manuals or troubleshooting guides. It looks to be a common problem with these machines, the filter breaking.
Now I have to spend more $$$ (since the labor is our of warranty) as if this dishwasher hadn't cost enough.

Although it did work good during the first year, I can't justify spending over $700 and then having to spend on repairs a year later. One of the most important things to consider when buying a large appliance like this IS reliability, and this LG dishwasher just doesn't cut it.

Truly disappointed in this product,I will NEVER buy an LG dishwasher again. Too bad I can't return it to Home Depot anymore. Buyer, beware!

To be honest, maybe we just bought a dud. I am getting old enough to know that it just happens sometimes, but this thing is constantly breaking on us. In the first year it has been down on us 4 times. There is some type of problem with the heating element buring out the circuit board on it. On the last round, I actually smelled burning wires in the kitchen which really scared our family.
Thank GOD for the extended service plan at Home Depot or I would have pulled this thing out and towed it around the neighborhood behind our SUV.
As I type this, the unit is broken again and flashing an HE error which means a fresh heater error and burnt circuit board.
If the unit didn't break so much, I actually would give it quite high marks. It is quiet, cleans very well and SUPER heats the dish water so they are near sterile. A good looking unit as well, but it would be like getting a brand new Corvette that constantly had a wheel that fell off on you. Sure ruins the experience.


Buyer be VERY aware!

Most of the positive reviews I've read here are about appearance and the ability to clean dishes. Their is a conspicuous absence of people who like the product's performance, that also write that they've owned their unit for years without problems... We bought ours 14 months ago, and the console went out after 8 months. The tech showed up and did something, but said he couldn't replicate the problem and suddenly the console worked! But only for 5 more months... Now the console is completely dead and we have arranged for another tech to come out but will now be paying for it ourselves. In addition to the console we now have standing water in the tub, and the seals on around the unit are not functioning properly. Having been through two repair calls in 14 months we've learned some things about LG by talking with current or previous repair companies, and with LG directly:

1) Service companies we spoke with that used to service LG appliances but stopped, or decided never to work with them to begin with, listed a couple of reasons:
a. they can't inventory parts for their customers, so they must return a second time - charging customers 2x - to complete a repair once the part comes in. This is just bad business.
b. parts must be ordered from LG directly and take FOREVER (we've been told that we are going to be washing dishes by hand for the next 2 weeks while we wait for the part and repairs).
c. evidently LG is a complete pain in the arse to do business with - 3 of 4 repair firms we called for service said that there is plenty of business and they have chosen not to deal with LG.
2) There appears to be a severe shortage of technicians that are readily available to service our dishwasher. I've read about this issue from others, and am now living it myself. We called the
one service company in our area (that is roughly 18 miles away) early Monday and were told that they would get to an LG repair no earlier than Friday afternoon.
3) LG's service support STINKS. They tend to be a bit rude/curt. More importantly, LG's own policy for how they want to support their customers is OUTRAGEOUS! They want you to call and
confirm service calls directly with the repair company for yourself etc... every time we deal with them I find myself not believing what they're saying - zero confidence - based on our experience with them.

In a nutshell - we love how our dishwasher looks and how it washes dishes (but in this day and age you can get a 10 year old Maytag to wash well by buying high end detergent and using a rinse) - but it is poorly designed and breaks down LOOONGGG before it should, and LG as a company cannot be trusted to support what it sold you in an efficient manner. They have a customer satisfaction questionnaire after you call their service center, but it asks all the wrong questions about "how polite and knowledgeable" the call center employee was...as he tells you that his hands are tied and you are on your own with your newer appliance that has broken down again...

NEVER AGAIN WILL WE PURCHASE AN LG APPLIANCE - by the way our kitchen is 100% LG today, but will be 0% 18 months from now...

We have had the same issues others have had.

In our case we do dishes around every other day or every day, and we use to use normal dry soap. The dishes never seemed to get clean and the system broke while under warranty. It was fixed and the repair guy told us that we were using too much soap. So we reduced the amount of soap and the dishes came out worse. We then had it break again this time out of warranty and it cost about $400 to get fixed. We then switched to the gel packets and the cleaning was acceptable. Granted they are expensive, but at least they worked and cleaned our dishes. Now the system broke again. It looks like the pump again, so we are going to cut our losses and get another dishwasher. We are going back to Kitchen Aid. We had that brand before our move to a new house and it lasted fine for over 10 years.

My advice is to avoid LG dishwashers at all cost. We do have their washer and dryer though and they held up well so far (4 years).

This dishwasher broke before it reached 2 months of use. It looks nice, but it is hard to recommend it when it breaks so easily. This was my first LG appliance purchase and I doubt I will make any more.

My sweet husband wanted to get me a new dishwasher for Christmas 09'. (I asked for one) I wanted a Maytag, but they did not have one to deliver before Christmas. So my husband got the Lg. Just as many of the other reviewers are saying it broke almost to date, a yr later. Fortunately I had all my ducks in a row and arranged for a repair that day. They took their time responding but about 2 weeks later I got a call from a repair company in the area. The man came out looked at it, ordered the part and was back within a week to repair. It went well thanks to the great repair company employee. However it started making the same grinding noise within a month. It's been 5 months now, God has heard my prayers and it is still running. Unfortunatly, I am having the same problems the other reviewers are having, I also have to open the door and let it dry out in order for the dishes to dry, also if you don't use the specific brand of automatic dishwashing soap and rinse aid everything comes out cloudy and sometimes I just go ahead and wash them by hand! ugh! That is irritating to have to do, considering we spent $900.00 on this Lg dish Not-washer, when I could have waited a week or two for a Maytag @ $450.00. Hopefully they lose enough business to make it worth their while to put more effort into their products to insure they will satisfy the customer. In the future if I have to buy another one, or any appliance for that matter it will NOT be a Lg!