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1 of 1 people found the following review helpful
on March 21, 2014
Bought our LG wm2101hw four years ago. Now it started making a loud grinding noise during high speed spin. A technician said it was the bearings and would cost $400 to fix (parts and 2 hr labor). He said it was a common problem with the LGs. Prior to this, the metal below the detergent tray began to rust. According to LG CSR, it does not affect operation so it was not warrantied. Also have been having problems with the start button; sometimes you gotta push it just right for it to function. These are supposed to be durable goods. This is not. I think I'll go with a Whirlpool next time. The dryer works fine though.
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1 of 1 people found the following review helpful
on September 29, 2011
I used a Maytag Neptune front-loader for many years in a condo laundry room and loved it. I like the idea of saving water and the fact that the high speed spin made clothes dryer than they would be with a top loader so there is less for the dryer to do.

After reading Consumer Reports rave about this LG, I took the plunge. Since the machine was being discontinued (I think the WM2010 is the successor) I was able to get the pedestal for free (normally it is way too much at $100) and this turned out to be a good thing.

The washer does a good job of cleaning and uses an unbelievably small amount of both water and electricity. The noise level is very low (but see below). The pedestal really is nice for putting the door at waist level (I'm getting older).

Here is the catch - this machine can shake! I called the vendor to have them come check why the unit vibrates so much on spin, but could not reliably get it to do so - so I called them off. Sometimes it will shake so much that the front panel lights turn into a blur with the vibration. Most of the time the vibration is minimal but it never comes close to the perfectly smooth and consistent spin of that 15 year old Maytag. When it does shake, the pedestal comes in handy because it acts to decouple the shaking machine from the floor, absorbing the vibration and not passing it to the floor. The shake is never enough to cause the machine to move over the floor - don't laugh, with old machines this was a problem!

In addition, from time to time the start of the spin cycle will cause a loud thump-thump-thump as the machine tumbler balances itself before the full speed spin up. This happens maybe 20% of the time. The auto-balancing system IS working. I verified this by putting in a single large bath-towel, a load that cannot possibly be balanced. Sure enough, the machine kept trying to get the towel to balance and never went into the high speed spin. After 15 minutes I stopped the test, satisfied that the machine is doing as it should.

Since the words "True Balance" are prominently displayed on the front of the machine, I have to laugh that it makes the fuss it does

My only other complaint is that the settings you select on the front panel are cleared with every wash. You can't select what you commonly want it to do and have it remain in that mode. For example, I can't leave it on "COLD" wash temp, but have to select COLD each time I put in a load. This is a strange oversight as "set and forget" has been a feature on washers for decades now.
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1 of 1 people found the following review helpful
on June 7, 2011
I chose the LG WM2101 HW due to Consumer Reports rating. I ordered the optional pedestal and extended service plan from Home Depot also. I have owned the unit for one month and have no complaints. The unit was placed in my basement which has a cement floor so vibration is not an issue. The unit does "thump" a little when first it starts to spin, but then quiets down. The washer does not use as much water as my twenty year old Maytag top loader, but gets the clothes clean gently. I purchased the optional pedestal. It works well,but is too expensive.

I was concerned about the mildew issue mentioned on this site and others. At the end of laundry day, I wipe down the door, gasket and soap tray. I leave the front door and the soap dispenser tray open when the unit is not being used. So far, no odors.

Update... 14 months now I have owned this washer. Still is OK. There has been a few times the washer did not spin the water out of the load. I think the problem was an unbalanced small load. I've found out that it is best to do full loads ,if you can. My water bill has dropped $20.00 a month.
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on March 22, 2015
We have purchased our LG Washer and Dryer on 4-11-15 and as of 3-6-15 our washer started to smoke on the inside of the unit. I opened the cabinet up and I could not find any issues. so 4 days go by and it does it again. So I check the front rubber boot and I notice small pieces of rubber along the front of the drum and then I noticed the front of the drum was very hot so I shut everything down and I decided to buy new bearings and seals thinking that this was the problem. WRONG! I open the the plastic shell that encloses the drum only to find a broken spider in several places on the back side of the drum and a small hole in the drum itself. I called LG to let them know what I thought of this washer and how disappointed I was with the quality of this machine as I have never seen this type of failure with a washer.They told me that their is a lifetime warranty on this drum but I have to pay someone to come out an install it or it voids the warranty on the drum and the motor:( LG refuses to send me a drum under warranty and so do the Service Centers as they stated that they do not make any money this way! I currently have $245.00 in parts and the service center wants an additional $230.00 to install the new drum that is warrantied. I will never buy another LG Product in my lifetime as they build very poor quality units and they will not stand behind them. My unit is less than 5 years old and it already has a major issue! Why can't companies build better quality units these days. I have been reading up on the washers and it looks like Speed Queen has one of the best washers on the market, They also have one of or the best warranty's on their products and they are made here in the USA.
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on April 15, 2015
I Love ours. We purchased this in 2009 and have not had a single issue until now. I have replaced the valve inlets and the main circuit board this month. about $150 and 1 hour of my time (I'm not mechanically inclined at all, but the hubby is TDY so it was my responsibility.) I would recommend this to anyone. I use it every day to every other day, with dogs, kids and a very active lifestyle we do many loads.
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on February 26, 2015
Proper installation, check. Regular cleaning, check. Keep door open so it doesn't mold, check. Can't wash large loads, check. Clothing still comes out smelling dirty, check. Changed soaps multiple times, check. Causes problems due to tankless water heater, check. Hate it, check. Regret buying, check. Still had it after multiple years due to price of replacing, check.

Should you buy it, NO.
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on October 9, 2013
I have had continuous problems with this machine and have to keep the door open between cycles as it starts smelling. We have also had several leaks even though the machine has been emptied-yes there is a hose that has to be used to empty out water between washes. I would never have bought this washer if I would have known about the water build ups that have to be emptied between cycles-not to mention the wiping down the inside of the machine and keeping the lid open as it smells if you do not.
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on August 8, 2013
Good points about the washer were that it cleaned the clothes real good, removed any stains after treating them and it was very quite and did not "jump" all over the floor.
I was most disappointed in the fact that it "told me" what I can do, but after further research I find that is what most washers are all about, with all the electronic buttons, especially front loaders.

Well the BIG DISAPPOINTMENT IS: We purchased the washer on FEBRUARY 20, 2010 and had to replace it on AUGUST 2, 2013. It had a strange type of sound about a month prior to dying, I was getting black grease stains on my white clothes, and after about two weeks it would spin so fast, (regardless of what speed I set the spin cycle on) that I believe that if I would have sat on it I would have been to the moon in no time at all.

Called LG, thy gave me the name of an appliance repair place, A very courteous repair man accessed the problem and advised that repairS would cost approximately $600.00, as it was the drum and bearing, etc. The drum has a life time guarantee but the "thing" that holds the drum is not covered, labor is not covered, etc. (I had not purchaseD the extended coverage)

Well needless to say - I'm truly UPSET that I had to replace the LG Washer in 2 1/2 years, and it still looked like brand new.
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on December 7, 2012
My LG front loader washer machine is over a-year old. I have called LG and the service department and I still have a leak. I have lost four days of work due to the fact of waiting for them to come out that order the parts reinstall them, then again the same issue happened again. My husband called the service department and they started yelling at him. Telling him he is not going to get a new washer. The first person that came out said it was a design flaw. The second guy looked at it with a flashlight and stated that there was no water leak however he reordered more hoses. Now it looks like I have a new leak. My warrantee on the LG washer didn't really help us. They are coming out again to fix the hoses at that does work they say they're going to send an expert out. What did they send me the two times they came out. I am very dissatisfied with LG.
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23 of 36 people found the following review helpful
on March 7, 2010
This machine (and probably all the LG washers)cannot be used with a tankless water heater! They fill with very short bursts of water. That is, the water is never on long enough to start the tankless heater. Thus, no matter what temperature you select you get a cold wash. The small heater in the machine is not able to raise the water temp either.

If it were not for this I would rate it a 5 star, but for me it has to be a one star.
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