Customer Reviews

LG : WM2688HWMA 27 Front-Load Steam Washer - White

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What a mistake to buy one of these. We have owned a Model 2688 for three years now. The bearings in the drum are going out, becoming more and more noisy as it spins. When calling repair men I noticed noone worked on LG's. After dealing with customer service I figured out why noone worked on them. The warranty may seem pretty good: 1yr whole machine, 2 yr electronics, 7 yr drum motor, and lifetime on the Stainless steel drum. There are alot of parts not covered, like bearings and tub housings and spiders and....almost $700 worth of parts(according to repair man). When I brought it to Customer Services attention that the machine was barely 3 yrs old, he didn't seem to care. When I asked the repair man to call them, per Customer Service's request, he changed his mind about fixing it. After looking on the internet, I can get the parts for about a third(or less if it doesn't need everything listed) of what I was quoted. I'm not going to deal with LG, I'll fix it myself and LG can stick their warranty. I'll never buy anything with LG wrote on it again.

our LG steam washer is 7 months old and we have a bad musty mildew odor coming from the machine. It took me a while to realize this smell was from the washer but I found that the front door seal holds about a 1/2 cup of water after the cycle and that water stagnates and turns into black goo that smells really bad. In our old house we had kenmore HE3 machine and never had that problem and they did just as good a job or better. I feel the LG has a design flaw and for being top rated and costing $$$$ that this is unaceptable. I would not buy this machine again.