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WARNING:
CHOKING HAZARD -- Small parts. Not for children under 3 yrs. |
Technical Details
Color: Black/Orange
- Stereo Bluetooth headset for wireless music plus call functionality
- Unique around-the-neck design that's lightweight and comfortable for all-day use
- Magnetic ear buds snap into place when not in use; music controls on neck strap
- Free BT Reader app (Android OS) reads your incoming text messages in real time
- Up to 10 hours of talk time and 15 days of standby time
Product DetailsColor: Black/Orange
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Product Description
Color: Black/Orange
Amazon.com
The LG Tone Wireless Stereo Headset brings you the high quality audio experience of stereo sound with the convenience of Bluetooth technology. Up to 10 hours of listening/talk time keeps you connected to your music and social life whenever you need it. With its unique form factor and sleek design, the LG Tone has an around-the-neck wearing style, ensuring you comfort throughout the day--wear the LG Tone all day without realizing you even have it on.
The magnetic ear phones snap into place in the stylish, streamlined memory flex neck strap for easy storage, and they pop out just as easily for comfortable wear. Music controls right on the neck strap mean you can leave your phone in your purse or backpack and still play, pause, rewind, or fast forward.
Wear it at work, while you are shopping, at the park walking your dog, lounging at home, or working out at the gym. Because it's water resistant, you can work out as hard as you want without worrying about breaking a sweat.
You'll never miss a message with LG's free BT Reader app (Android OS), which lets the LG Tone read your incoming text messages in real time. A vibration will alert you of an incoming call and with the intuitive controls located on the neck strap, you can navigate phone calls and media easily without having to physically touch your handset. The LG Tone has multipoint capability, allowing you to stream music from your phone or computer and switch seamlessly to a call on your mobile device all from the neck band controls.
In addition to up to 10 hours of talk and music playing time, the LG Tone offers up to 360 hours (15 days) of standby time. It also includes last number redial, voice dial, call reject, and call waiting functionality (phone dependent).
Key Features
- Unique around-the-neck design that's lightweight and comfortable for all-day use
- Exceptional audio with noise suppression and echo cancellation
- Convenient power slide switch
- Intuitive talk and music controls
- Battery status check and vibrating call alerts
- SMS Reader app (Android OS)
- Up to 10 hours of talk time
What's in the Box
LG Tone Wireless Stereo Headset; AC adapter; multi-size ear gels; quick start guide
Product Description
With the LG Tone’s premium sound quality, conversations and music live in perfect harmony. Headset battery - Rechargeable (Charge time-2.5 Hours). 1 Year parts and labor warranty.
What Other Items Do Customers Buy After Viewing This Item?
Customer Reviews
Most Helpful Customer Reviews
2,628 of 2,671 people found the following review helpful
Color Name:Black/Orange|Amazon Verified Purchase
An exemplary show of quality and capability at a reasonable price.
Mid-term (Six-month) and Long Term (One Year) updates are at the bottom.
=================================
The Praise (Stuff that's good)...
=================================
- Exceptionally comfortable; it's easy to forget it's there
- Very decent sound quality for both stereo media and phone calls
- Buttons are all easy to find by touch
- Long battery life
- Very nice feature set
- Extremely easy to seat in the ears
- Haptic call alert
=================================
The Raze (Stuff that's bad)...
=================================
- It's easy to forget it's there
- May not work as comfortably for some people with loose, long hair
- Bass highly dependent on the seating of the bud in your ear
- Multi-connection mode connects one profile to each device only
=================================
The Haze (Stuff to consider)...
=================================
- As with all stereo Bluetooth media, the device's implementation of the Bluetooth stack affects the results
- Relatively noise-cancelling, so be careful in sound-critical environments
- Sealed ear bud design... This is not for everybody
- Like most Bluetooth headsets, it has no Mute button
I've got experience with the Motorola S9-HD, so this is not my first BT Stereo headset. I will say that this is my best experience with one however. The first thing to address is that this headset takes a week or so to get used to. People without long hair will have an advantage putting it on and taking it off of course, but it takes a bit to become a pro at how to use and place the ear buds. It's also important to note that people with long hair that is let down may have problems if they habitually brush their hair back past their neck. The wires from the neck band to the ear buds will catch with your hair.
============
Hardware
============
The headset is a torc-style neck band with a pod on either end of a rubber-sleeved memory-alloy neckband. The neckband may feel flimsy, but the memory alloy is strong and takes use without problem. Ear bud wires exit the outside of the pod near the top, back where your ears would be. The ear buds clip into moderate-strength magnetic cups when not in use. Sliding clips hold onto the band and the ear bud wires to allow for length adjustment.
The left pod is slightly heavier and bears the phone "Call Control" button (Including an indicator light ring), microphone, volume buttons, power switch, and Micro USB charging port, which is covered securely by a sealing cover when not in use. The extra weight of this pod tends to cause the headset to hang slightly lower on this side during use. Interestingly, this seems to improve voice pickup quality.
The right pod has the AVRCP (Audio/Video Remote Control Profile) control buttons, with pause/play and track controls. This is Advanced AVRCP, so depending on device capability the controls can be very thorough.
The switch for the power button means that the headset does not turn itself off when it's idle for too long, which can be a definite benefit for the average person who doesn't get or make a phone call every hour. Despite this always-on state, the battery life is phenomenal.
The buttons on the unit are easy to feel and big enough that it's almost impossible to fat-finger them. Basic button functions are easy enough to remember that it shouldn't take more than a few uses at most to become very familiar with them.
The one disappointment is that there is no mute button. If you are on the phone, it is necessary to access the phone's controls to mute it. While very few Bluetooth headsets out there have mute buttons, I think that LG could make an absolute killing with an HBS-710 or something similar that had a headset-based mute function.
The headset overall is very comfortable. After 15 minutes or so, it's easy to forget you're wearing it, especially when you have it in "Standby" (ear buds parked in their cups). This can be a great thing, but can also be a bane if you forget they're there when their non-presence would be a better thing. Examples of this include scratching the back of your neck, taking a shower, or swinging a bag strap over your shoulder.
Despite assumptions to the contrary, after thorough testing by several friends and associates (many of whom were loathe to give the headset back to me), I can officially say:
This headset works JUST FINE while jogging or exercising. The only person who was able to have any problem had to do five cartwheels to get the headset to fall loose. I have found it to be more comfortable overall and more stable in fact than the behind-the-head style headsets (Like the S9), and the neck-torc with short wires works much better in general than long-wired clips or neck hangers.
Unlike many headsets that have a specific radio-shadow issue depending on the device positioning, I have not found any problems with this one. My S9-HD hates it when my phone is in my front pants pocket, for example, because the Bluetooth antenna is in the back. This headset is happy and uninterrupted regardless of where the device is. The reception quality is actually quite impressive, uninterrupted even across 20 feet and through three walls from an HTC Evo 3D transmitting Stereo music.
============
Music
============
I join others in saying that I'm no audiophile, but the stereo sound quality on this headset is very good. It's important to consider that it uses closed ear buds. If you are not already comfortable with ear buds, especially ones that block your ear very thoroughly, this may not be for you. The headset comes with two different sizes of bud cups to fit different sized ear canals, and they are both very squishy, so should work in most ears.
The headset has two basic EQ modes, Normal and Bass. A good, tight fit is absolutely critical to achieve any semblance of bass response, but when placed correctly the bass is definitely decent and the Bass EQ mode enhances this nicely for people who enjoy a good low frequency response in their music.
==========
Calls
==========
Sound quality on calls is impressive both receiving and sending. The microphone is located on the end of the left pod, just below your chin normally. Unfortunately, it does point out, so wind noise can be more prominent than with some headsets, but very few headsets deal with wind gracefully.
The ring signal is a standard base-tone set, however the headset has haptic feedback for incoming calls in the form of vibration. Even in loud environments, this vibe alert on your neck will get your attention with ease even if the ear buds are not in your ear.
Separation of the power function from the Call control button allows for easier use of call controls. There are more call controls than most people memorize easily, including transferring the call to the handset and handling call waiting.
===============
Considerations
===============
One review claims that it's easy to hear past the ear buds. When they are in the ear canal properly, this is definitely not true. When off in the ear, they are sufficient to muffle conversational speech. When on, even loud sounds are drowned out easily. It's up to the user to be aware of their surroundings and I strongly encourage the use of only the LEFT ear bud for phone calls while in the car. (The microphone is on the left and if the right ear bud is in use and the left one is docked, it creates a tunnel sound.) Obviously user safety is important in environments where hearing is a good idea.
Multi-connect functionality is different compared to some headsets, and due to the lack of clarity in the manual, I am loathe to test because it doesn't indicate whether it is an ongoing status. When multi-connecting, it will specifically connect one device as the telephony connection, and one device as the stereo connection. I honestly can't remember which, but I have previously used a stereo headset that allowed two devices to be connected and use either profile they liked. In that case, I was able to connect to the phone and the computer, listen to music on the computer, and receive a headset call from either the phone or from the VoIP phone system. In this case, when listening to music on the computer, calls must come from the phone, and no music can come from the phone when it is connected A2DP to the computer.
===========
VERY IMPORTANT
===========
General to -all- stereo Bluetooth headsets: The device's Bluetooth capability is the complete determinant on capabilities and performance. On some devices and even some -apps- on some devices, the use of Bluetooth will cause the audio to differ substantially in quality and often in sync from wired headphones. The sync on some devices will mean that trying to view a video with the Bluetooth headset is night onto impossible as the sound is way off from the video. This is dependent on the DEVICE and its firmware, not the headphones, so know your device before getting stereo Bluetooth headphones for video viewing or any media use. One important device example: Most iPhones will pipe all audio through the headset, including alerts and system sounds. Changing the audio output/source is necessary to put alarms and alerts back though the phone when any headset is connected.
===========
Summary
===========
Overall this is an extremely nice headset and will work well for most people in most cases. The specialty cases and caveats are mentioned above. Read more ›
Mid-term (Six-month) and Long Term (One Year) updates are at the bottom.
=================================
The Praise (Stuff that's good)...
=================================
- Exceptionally comfortable; it's easy to forget it's there
- Very decent sound quality for both stereo media and phone calls
- Buttons are all easy to find by touch
- Long battery life
- Very nice feature set
- Extremely easy to seat in the ears
- Haptic call alert
=================================
The Raze (Stuff that's bad)...
=================================
- It's easy to forget it's there
- May not work as comfortably for some people with loose, long hair
- Bass highly dependent on the seating of the bud in your ear
- Multi-connection mode connects one profile to each device only
=================================
The Haze (Stuff to consider)...
=================================
- As with all stereo Bluetooth media, the device's implementation of the Bluetooth stack affects the results
- Relatively noise-cancelling, so be careful in sound-critical environments
- Sealed ear bud design... This is not for everybody
- Like most Bluetooth headsets, it has no Mute button
I've got experience with the Motorola S9-HD, so this is not my first BT Stereo headset. I will say that this is my best experience with one however. The first thing to address is that this headset takes a week or so to get used to. People without long hair will have an advantage putting it on and taking it off of course, but it takes a bit to become a pro at how to use and place the ear buds. It's also important to note that people with long hair that is let down may have problems if they habitually brush their hair back past their neck. The wires from the neck band to the ear buds will catch with your hair.
============
Hardware
============
The headset is a torc-style neck band with a pod on either end of a rubber-sleeved memory-alloy neckband. The neckband may feel flimsy, but the memory alloy is strong and takes use without problem. Ear bud wires exit the outside of the pod near the top, back where your ears would be. The ear buds clip into moderate-strength magnetic cups when not in use. Sliding clips hold onto the band and the ear bud wires to allow for length adjustment.
The left pod is slightly heavier and bears the phone "Call Control" button (Including an indicator light ring), microphone, volume buttons, power switch, and Micro USB charging port, which is covered securely by a sealing cover when not in use. The extra weight of this pod tends to cause the headset to hang slightly lower on this side during use. Interestingly, this seems to improve voice pickup quality.
The right pod has the AVRCP (Audio/Video Remote Control Profile) control buttons, with pause/play and track controls. This is Advanced AVRCP, so depending on device capability the controls can be very thorough.
The switch for the power button means that the headset does not turn itself off when it's idle for too long, which can be a definite benefit for the average person who doesn't get or make a phone call every hour. Despite this always-on state, the battery life is phenomenal.
The buttons on the unit are easy to feel and big enough that it's almost impossible to fat-finger them. Basic button functions are easy enough to remember that it shouldn't take more than a few uses at most to become very familiar with them.
The one disappointment is that there is no mute button. If you are on the phone, it is necessary to access the phone's controls to mute it. While very few Bluetooth headsets out there have mute buttons, I think that LG could make an absolute killing with an HBS-710 or something similar that had a headset-based mute function.
The headset overall is very comfortable. After 15 minutes or so, it's easy to forget you're wearing it, especially when you have it in "Standby" (ear buds parked in their cups). This can be a great thing, but can also be a bane if you forget they're there when their non-presence would be a better thing. Examples of this include scratching the back of your neck, taking a shower, or swinging a bag strap over your shoulder.
Despite assumptions to the contrary, after thorough testing by several friends and associates (many of whom were loathe to give the headset back to me), I can officially say:
This headset works JUST FINE while jogging or exercising. The only person who was able to have any problem had to do five cartwheels to get the headset to fall loose. I have found it to be more comfortable overall and more stable in fact than the behind-the-head style headsets (Like the S9), and the neck-torc with short wires works much better in general than long-wired clips or neck hangers.
Unlike many headsets that have a specific radio-shadow issue depending on the device positioning, I have not found any problems with this one. My S9-HD hates it when my phone is in my front pants pocket, for example, because the Bluetooth antenna is in the back. This headset is happy and uninterrupted regardless of where the device is. The reception quality is actually quite impressive, uninterrupted even across 20 feet and through three walls from an HTC Evo 3D transmitting Stereo music.
============
Music
============
I join others in saying that I'm no audiophile, but the stereo sound quality on this headset is very good. It's important to consider that it uses closed ear buds. If you are not already comfortable with ear buds, especially ones that block your ear very thoroughly, this may not be for you. The headset comes with two different sizes of bud cups to fit different sized ear canals, and they are both very squishy, so should work in most ears.
The headset has two basic EQ modes, Normal and Bass. A good, tight fit is absolutely critical to achieve any semblance of bass response, but when placed correctly the bass is definitely decent and the Bass EQ mode enhances this nicely for people who enjoy a good low frequency response in their music.
==========
Calls
==========
Sound quality on calls is impressive both receiving and sending. The microphone is located on the end of the left pod, just below your chin normally. Unfortunately, it does point out, so wind noise can be more prominent than with some headsets, but very few headsets deal with wind gracefully.
The ring signal is a standard base-tone set, however the headset has haptic feedback for incoming calls in the form of vibration. Even in loud environments, this vibe alert on your neck will get your attention with ease even if the ear buds are not in your ear.
Separation of the power function from the Call control button allows for easier use of call controls. There are more call controls than most people memorize easily, including transferring the call to the handset and handling call waiting.
===============
Considerations
===============
One review claims that it's easy to hear past the ear buds. When they are in the ear canal properly, this is definitely not true. When off in the ear, they are sufficient to muffle conversational speech. When on, even loud sounds are drowned out easily. It's up to the user to be aware of their surroundings and I strongly encourage the use of only the LEFT ear bud for phone calls while in the car. (The microphone is on the left and if the right ear bud is in use and the left one is docked, it creates a tunnel sound.) Obviously user safety is important in environments where hearing is a good idea.
Multi-connect functionality is different compared to some headsets, and due to the lack of clarity in the manual, I am loathe to test because it doesn't indicate whether it is an ongoing status. When multi-connecting, it will specifically connect one device as the telephony connection, and one device as the stereo connection. I honestly can't remember which, but I have previously used a stereo headset that allowed two devices to be connected and use either profile they liked. In that case, I was able to connect to the phone and the computer, listen to music on the computer, and receive a headset call from either the phone or from the VoIP phone system. In this case, when listening to music on the computer, calls must come from the phone, and no music can come from the phone when it is connected A2DP to the computer.
===========
VERY IMPORTANT
===========
General to -all- stereo Bluetooth headsets: The device's Bluetooth capability is the complete determinant on capabilities and performance. On some devices and even some -apps- on some devices, the use of Bluetooth will cause the audio to differ substantially in quality and often in sync from wired headphones. The sync on some devices will mean that trying to view a video with the Bluetooth headset is night onto impossible as the sound is way off from the video. This is dependent on the DEVICE and its firmware, not the headphones, so know your device before getting stereo Bluetooth headphones for video viewing or any media use. One important device example: Most iPhones will pipe all audio through the headset, including alerts and system sounds. Changing the audio output/source is necessary to put alarms and alerts back though the phone when any headset is connected.
===========
Summary
===========
Overall this is an extremely nice headset and will work well for most people in most cases. The specialty cases and caveats are mentioned above. Read more ›
305 of 315 people found the following review helpful
Color Name:Black/Orange
The LG HBS-700 is the third Bluetooth stereo headset that I have used (see my reviews of the Motorola S10-HD and Jabra CLIPPER). As in my other reviews I will focus on the music experience as I use my Motorola T305 for hands free calling. After pairing this unit with my Droid X, I evaluated it for sound quality, ease of use, and comfort.
Sound Quality: I don't have the strictest standards for music listening, but I haven't had many better listening experiences that I have with the 700. After changing out the earbuds for the larger set to get a good fit, I was ready to go. I can't emphasize enough the importance of getting a good seal between your ear and the earbud for sound quality. I have had this wrong on other earbuds in the past, and the difference in sound quality is night and day. For clarity of playback the only thing that I have gotten better sound from is my Creative Zen X-Fi with the EP-830 earbuds. While the 700 doesn't produce booming base, it is rare that earbuds do. By comparison I think that the 700 has better sound than either the Motorola or Jabra units that I have used.
Ease of Use: This is an area where I think LG has really scored. The 700 has a dedicated on/off switch, and each of its controls does exactly one thing. There are dedicated buttons for play/pause, skip, and reverse for controlling your music player. In addition there are dedicated volume and call buttons too. Once you learn which side the controls are on, it is very easy to control the 700 without being able to see the controls.
Comfort: If you have used earbuds with no issues in the past, you should have every reason to expect the 700 to be of similar comfort. I have listened for an hour and a half without giving any thought to the headset I was using. The unit itself rests like a necklace around your neck. The only potential issue I could see is that people with long hair may find that it gets tangled in the unit. If you are concerned about this, I would recommend checking out this unit in person. As of this writing you can do so at a Sprint store.
The one caution I would issue would be around active use. I don't think the unit is designed to hold up to bouncing around, and it also does seem to be sweat resistant either. I would recommend the Jabra Clipper for active use. However I use the 700 while sitting at my desk at work. It does fine with normal walking around and light activity. I would just refrain from using it during exercise.
Overall: The LG HBS-700 is a very strong offering. It hits the mark on sound quality, ease of use, and comfort. The only downside I see to it is that it was not designed for using during exercise. Otherwise I think that you will be happy with this unit.
Sound Quality: I don't have the strictest standards for music listening, but I haven't had many better listening experiences that I have with the 700. After changing out the earbuds for the larger set to get a good fit, I was ready to go. I can't emphasize enough the importance of getting a good seal between your ear and the earbud for sound quality. I have had this wrong on other earbuds in the past, and the difference in sound quality is night and day. For clarity of playback the only thing that I have gotten better sound from is my Creative Zen X-Fi with the EP-830 earbuds. While the 700 doesn't produce booming base, it is rare that earbuds do. By comparison I think that the 700 has better sound than either the Motorola or Jabra units that I have used.
Ease of Use: This is an area where I think LG has really scored. The 700 has a dedicated on/off switch, and each of its controls does exactly one thing. There are dedicated buttons for play/pause, skip, and reverse for controlling your music player. In addition there are dedicated volume and call buttons too. Once you learn which side the controls are on, it is very easy to control the 700 without being able to see the controls.
Comfort: If you have used earbuds with no issues in the past, you should have every reason to expect the 700 to be of similar comfort. I have listened for an hour and a half without giving any thought to the headset I was using. The unit itself rests like a necklace around your neck. The only potential issue I could see is that people with long hair may find that it gets tangled in the unit. If you are concerned about this, I would recommend checking out this unit in person. As of this writing you can do so at a Sprint store.
The one caution I would issue would be around active use. I don't think the unit is designed to hold up to bouncing around, and it also does seem to be sweat resistant either. I would recommend the Jabra Clipper for active use. However I use the 700 while sitting at my desk at work. It does fine with normal walking around and light activity. I would just refrain from using it during exercise.
Overall: The LG HBS-700 is a very strong offering. It hits the mark on sound quality, ease of use, and comfort. The only downside I see to it is that it was not designed for using during exercise. Otherwise I think that you will be happy with this unit.
913 of 994 people found the following review helpful
By Shepx2
Color Name:Black/Orange|Amazon Verified Purchase
Since there are a few in depth reviews floating around, I'll just highlight some of the things that struck me after use:
Good:
· The style of the headphones themselves is very ingenious, and stay in place no matter what I am doing. They take a few minutes to adjust to the feeling of having them around your neck, but soon after you forget they are there.
· No problems syncing with my Droid X
· They will pause/skip ahead/answer calls with no problem
· The volume button is well placed, with a feel that's easy to find by touch
· Ear buds are fairly comfortable
· Sound quality is pretty good with music. They are a little flat sounding, but using an equalizer app brought them back to life. For the price, I was pleased.
The Bad:
· Poor construction quality
· Sound quality on phone calls is horrible. Did you ever talk with someone through a long tube or pipe when you were a kid? That's how other people sound when on phone calls. There's no static, and it's clear, but I had to keep reminding myself the caller was not trapped in a well. If you plan on talking on the phone a lot, please take note of this. (That said, I never had any complaints on their end, as far as my speaking sound quality)
· Call answer and play/pause buttons are small and VERY easy to trigger with your chin if you are moving your head around a lot. While working on my car and around the house I was constantly hitting them on accident. (Adding a lock would fix this)
· The magnets on the ends to hold the buds in place when not in use are a joke. I was constantly having them hang down the inside of my shirt when not in use. This needs a major redesign. Be careful if you put them in a bag with anything that my catch on them.
· I knew these were not noise isolating or cancelling, but I still expected them to be a little better than they are, as other regular ear buds I have had were much better in that regard.
Summary: For less than $50, these could be quite a value. They are a very unique headset, and for someone who is mostly going to use them for music, they may be what you are looking for.
So, why only 1 star? While I was happy with these while they worked, I cannot recommend them due to my experience with their service and the sub-par build quality.
After only about 6 weeks of use, they fell apart. The ear buds are made as a two-piece shell that surrounds the speaker and wired connections. Well, they fell apart at the production seam. I could have probably glued them together myself, but I wasn't about to do that with a practically new device. So I contacted LG and sent them immediately in for service (which was a hassle in itself to get an RMA #, since neither their repair website nor phone support has this model # listed)
After almost 4 weeks in their hands without word on status, I contacted them for an update. After multiple transfers between associates who could not get me an update, I was finally connected with a supervisor who informed me that the headphones (and parts) were on backorder. She said that while they could not give me an official ETA, she admitted it could be months until this is resolved. I requested a direct refund since they could not honor their warranty in a timely manner. I was told that she would discuss it with a manager, and would call me back.
After 5 days I never received a call back, so I called again myself. After another inordinate amount of time on hold between individuals, I was told by a supervisor named Maya that they would not offer me a refund. My choices were to either accept a lesser-quality (and less expensive), regular headphone style Bluetooth set as replacement, or to wait for the others to come back into stock, with no end in sight.
Sorry LG, but this is not acceptable. If I wanted a large, old-school style headset I would have ordered a better set from a different manufacturer. I could easily order a replacement set of 700's from a 3rd party vendor if you gave me a refund. I understand that you are not required to do so, but you ARE expected to give your customers timely warranty support, which you have failed to do. As such, you will never get another dollar of mine, for any product in the future.
Good:
· The style of the headphones themselves is very ingenious, and stay in place no matter what I am doing. They take a few minutes to adjust to the feeling of having them around your neck, but soon after you forget they are there.
· No problems syncing with my Droid X
· They will pause/skip ahead/answer calls with no problem
· The volume button is well placed, with a feel that's easy to find by touch
· Ear buds are fairly comfortable
· Sound quality is pretty good with music. They are a little flat sounding, but using an equalizer app brought them back to life. For the price, I was pleased.
The Bad:
· Poor construction quality
· Sound quality on phone calls is horrible. Did you ever talk with someone through a long tube or pipe when you were a kid? That's how other people sound when on phone calls. There's no static, and it's clear, but I had to keep reminding myself the caller was not trapped in a well. If you plan on talking on the phone a lot, please take note of this. (That said, I never had any complaints on their end, as far as my speaking sound quality)
· Call answer and play/pause buttons are small and VERY easy to trigger with your chin if you are moving your head around a lot. While working on my car and around the house I was constantly hitting them on accident. (Adding a lock would fix this)
· The magnets on the ends to hold the buds in place when not in use are a joke. I was constantly having them hang down the inside of my shirt when not in use. This needs a major redesign. Be careful if you put them in a bag with anything that my catch on them.
· I knew these were not noise isolating or cancelling, but I still expected them to be a little better than they are, as other regular ear buds I have had were much better in that regard.
Summary: For less than $50, these could be quite a value. They are a very unique headset, and for someone who is mostly going to use them for music, they may be what you are looking for.
So, why only 1 star? While I was happy with these while they worked, I cannot recommend them due to my experience with their service and the sub-par build quality.
After only about 6 weeks of use, they fell apart. The ear buds are made as a two-piece shell that surrounds the speaker and wired connections. Well, they fell apart at the production seam. I could have probably glued them together myself, but I wasn't about to do that with a practically new device. So I contacted LG and sent them immediately in for service (which was a hassle in itself to get an RMA #, since neither their repair website nor phone support has this model # listed)
After almost 4 weeks in their hands without word on status, I contacted them for an update. After multiple transfers between associates who could not get me an update, I was finally connected with a supervisor who informed me that the headphones (and parts) were on backorder. She said that while they could not give me an official ETA, she admitted it could be months until this is resolved. I requested a direct refund since they could not honor their warranty in a timely manner. I was told that she would discuss it with a manager, and would call me back.
After 5 days I never received a call back, so I called again myself. After another inordinate amount of time on hold between individuals, I was told by a supervisor named Maya that they would not offer me a refund. My choices were to either accept a lesser-quality (and less expensive), regular headphone style Bluetooth set as replacement, or to wait for the others to come back into stock, with no end in sight.
Sorry LG, but this is not acceptable. If I wanted a large, old-school style headset I would have ordered a better set from a different manufacturer. I could easily order a replacement set of 700's from a 3rd party vendor if you gave me a refund. I understand that you are not required to do so, but you ARE expected to give your customers timely warranty support, which you have failed to do. As such, you will never get another dollar of mine, for any product in the future.
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5.0 out of 5 stars
Works perfectly!
First bought the 730 units and returned them since they didn't work The 700 series work perfectly with Iphone 5. Read more
Published 2 hours ago by Guru1
1.0 out of 5 stars
it's not working
OMG, I get this Item because I thought was good, the first two week work nice, Good Cuality sound, People said they heard me good, but in less than a month, All Cuality Dissapear,... Read more
Published 6 hours ago by Alex Sanchez
4.0 out of 5 stars
The best bluetooth i have found...
Looks beautiful. No chance of getting lost as it hangs around the neck, quite inconspicuous, and so light you don't feel it at all. Read more
Published 13 hours ago by El Parsi
5.0 out of 5 stars
This is awesome
This is a great headset. I got it because I drive a lot for work with clients in the car, and in states where talking without a handsfree device is illegal. Read more
Published 22 hours ago by oboboy14
5.0 out of 5 stars
My Bluetooth!!
Wow! Is not the best word to describe my satisfaction with my Bluetooth. This thing is AWSOMELY INCREDIBLE!!!
I am going to buy another set next week!!!
I am going to buy another set next week!!!
Published 22 hours ago by Durand Batten
5.0 out of 5 stars
superb one
I couldn't get this headset in India... So asked my cousin to get me this... I feel I did the right thing....
Published 1 day ago by Subbiaa
4.0 out of 5 stars
Surprisingly easy to use
I was not sure if it would feel okay to wear it around the neck for extended periods of time. But I am pleasantly surprised to find that it is quite lightweight and I even forget... Read more
Published 1 day ago by Atul Nene
5.0 out of 5 stars
I Bought For My Wife
I only wish I bought it for myself. This thing is awesome. The sound quality and the voice quality is amazing. It is huge and works very well. I have nothing bad to say about it. Read more
Published 1 day ago by G. McFadden
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