Most helpful critical review
32 of 34 people found the following review helpful
Please read this before you purchase this product! WOW just wow!
on November 27, 2012
when it worked it worked pretty good, better than all the other products I tried.......BUT over-all this has been a terrible experience.
After purchasing this, I have had called for support 3-4 times. There is something wrong with getting this program to open after you install it.
I still cant tell if the product is legit or used as a bait and switch SCAM for a much more expensive product!
Each time I called they requested remote access, and each time they have tried to convince me that something was wrong with my computer and to buy their support package of $300+ for two years. And let me tell you they try VERY HARD to try to get you to buy their tech support package.
After the first call to tech support I called webroot, they said my computer was fine. Apparently, this is something a lot of companies do to SCAM customers.
The second time I called I realized what the tech was up to. I warned them not to try to sell me anything. I just want to be able to use the product. They ended up telling me to uninstall and reinstall. That seemed to do the trick. However, after a couple of weeks I tried to use it again but it would not open, so I called tech support.
So I called today, and got the same run around. Lying to me about what is wrong with my laptop, went into some files and oohh and ahh, I was very firm in telling them to stop that! Finally, I suggested just giving me a refund. He asked me to wait, came back tried to further convince me that there was something wrong with my laptop. He finally relented and suggested sent me a new download, which downloads completely different from the orginal link...with a new activation code.
Here is something that is really SNEAKY of them. After the call I realized I had left the remote connection going. Then webroot detected 3 trojans! I know they did it because I had just ran webroot before I went to bed.....and this was the only thing I have used my laptop for today!!
If you are wondering why I still have it, well, like I said the product seems pretty cool when it is working, better than the other dozen I tried. And I already had so much time into it, I just wanted it to work. But after all this if it does the same thing, I will get my money back!!
one other thing, they try to tell you it will take 5 hours of "intense cleaning/diagnosis," to figure out why the program is not working. My feeling is the truth is more like this; people like me get the random dummy/faulty product, they get your money for the 5 hour "intense cleaning/diagnosis," call you back after 5 hours and give you the good product.
I am pretty good on the computer, and through all my years of getting tech support, I have NEVER experienced what I did with this company. From the feedback on CNET, I am not the only to experience this bait and swtich or as some called it "cross selling" disguised as tech support.