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Most Helpful Customer Reviews
75 of 77 people found the following review helpful:
1.0 out of 5 stars
LaCie EXTREMELY poor quality,
This review is from: LaCie (300801u) 2TB Bigger Disk Extreme USB/FW (Electronics)
DO NOT BUY LACIE DRIVES. (My personal opinion based on recent experience - I've had 3 different LaCie drives fail in the last 9 months for no reason).1) One 80Gb portable (Porshe-design) - simply died. NO WARNING. Lost a lot of data. 2) My desktop external 250 Gb LaCie d2 Hard Drive Extreme (w USB2, FW400, & FW800) - fortunately I had enough warning (lots of "clicks of death") I called LaCie tech support to ask if I could put a replacement drive into the casing to save some money - they were very unhelpful - told me they don't do that unless it's under warranty) OK, so I like the styling of the LaCie range so I (stupidly) stuck with them (and before the 250 Gb died), still had the time to buy myself the: 3) 2TB LaCie Bigger Disk Extreme (w USB2, FW400, & FW800). (very expensive - paid nearly US $1000.00 when it came out) 4 months after I bought it, it started to make strange soft "whirring" noise - Phoned LaCie tech support and they told me it was the cooling fan. I told them it couldn't be (by then I knew the sound of the cooling fan). They told me to give it some time and if the noise didn't go away then to call back. After one month I called back asking for RMA number (for in-warranty swap-out). They refused. They blew me off - the tech guy argued with me on the phone saying I didn't know what a cooling fan sounded like and as far as they were concerned there was no problem. Basically they didn't honor their warranty. At the beginning of June 07 my 6 month old drive had a hardware failure and died. I tried everything I could and could not access my data. Basically 7 years worth of electronic filing, receipts, passwords, access codes, my portfolio, 7 years worth of my family photographs, all my iTunes music. All gone. I have since contacted a local data recovery facility and have had to pay them US $5500.00 to recover my data. (They told me they have a division that specifically works on LaCie drives - go figure). So buy LaCie at your own peril. LaCie tech support has been extremely arrogant and dismissive (I went up 3 management levels), and difficult to deal with - even arrogant. I will NEVER buy another product with the LaCie brand name on it, Erich
23 of 23 people found the following review helpful:
1.0 out of 5 stars
WARNING: DO NOT BUY FROM LACIE,
This review is from: LaCie (300801u) 2TB Bigger Disk Extreme USB/FW (Electronics)
We had three of these drives and they all failed within a year!!! This is statiscally impossible without a major design flaw. LaCie refuses to replace a drive which died within three months of being replaced under warranty because they only honor the one year warranty date of the original drive! The replacement drive date does not count!This is a bad company with a seriously flawed product!
43 of 47 people found the following review helpful:
1.0 out of 5 stars
LaCie won't repair products out of warranty,
By
This review is from: LaCie (300801u) 2TB Bigger Disk Extreme USB/FW (Electronics)
Have 1 and 1.2-TB versions of this product. One failed after 16 mos, and LaCie refuses to even look at it..recommends I buy a new one. The other drive is starting to show signs of failure. Since when are 1TB drive assemblies disposable???
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