Customer Reviews

LaCie (300801u) 2TB Bigger Disk Extreme USB/FW

5 star:		(2)
4 star:		(3)
3 star:		(1)
2 star:		(0)
1 star:		(26)

 

 

DO NOT BUY LACIE DRIVES. (My personal opinion based on recent experience - I've had 3 different LaCie drives fail in the last 9 months for no reason).

1) One 80Gb portable (Porshe-design) - simply died.

NO WARNING. Lost a lot of data.

2) My desktop external 250 Gb LaCie d2 Hard Drive Extreme (w USB2, FW400, & FW800) - fortunately I had enough warning (lots of "clicks of death") I called LaCie tech support to ask if I could put a replacement drive into the casing to save some money - they were very unhelpful - told me they don't do that unless it's under warranty) OK, so I like the styling of the LaCie range so I (stupidly) stuck with them (and before the 250 Gb died), still had the time to buy myself the:

3) 2TB LaCie Bigger Disk Extreme (w USB2, FW400, & FW800).

(very expensive - paid nearly US $1000.00 when it came out)

4 months after I bought it, it started to make strange soft "whirring" noise - Phoned LaCie tech support and they told me it was the cooling fan. I told them it couldn't be (by then I knew the sound of the cooling fan). They told me to give it some time and if the noise didn't go away then to call back. After one month I called back asking for RMA number (for in-warranty swap-out). They refused. They blew me off - the tech guy argued with me on the phone saying I didn't know what a cooling fan sounded like and as far as they were concerned there was no problem. Basically they didn't honor their warranty.

At the beginning of June 07 my 6 month old drive had a hardware failure and died.

I tried everything I could and could not access my data. Basically 7 years worth of electronic filing, receipts, passwords, access codes, my portfolio, 7 years worth of my family photographs, all my iTunes music. All gone.

I have since contacted a local data recovery facility and have had to pay them US $5500.00 to recover my data. (They told me they have a division that specifically works on LaCie drives - go figure).

So buy LaCie at your own peril.

LaCie tech support has been extremely arrogant and dismissive (I went up 3 management levels), and difficult to deal with - even arrogant. I will NEVER buy another product with the LaCie brand name on it,

Erich

We had three of these drives and they all failed within a year!!! This is statiscally impossible without a major design flaw. LaCie refuses to replace a drive which died within three months of being replaced under warranty because they only honor the one year warranty date of the original drive! The replacement drive date does not count!

This is a bad company with a seriously flawed product!

Have 1 and 1.2-TB versions of this product. One failed after 16 mos, and LaCie refuses to even look at it..recommends I buy a new one. The other drive is starting to show signs of failure. Since when are 1TB drive assemblies disposable???

bought this just over a year ago and it has died. After one year you cannot even pay to have Lacie look at your hard drive. I was told to "throw it in the trash" by their customer support. I have bought BuffaloTech Terastation, Infrant ReadyNAS, Western Digital and Seagate drives and RAID arrays and this is by far the worst. If you want a hard drive that will not last and give just adequate performance during its short life expectancy Lacie is the way to go. I can't think of one single positive thing to say about the hard drive or their customer service. There are other cheap alternatives (some cheaper) that offer better quality. Good luck.

I purchased two of these to store a 1.2 TB media collection and to back it up. After 6 months BOTH failed and it's costing me $6000 to get the data back. Lacie has offered to look at the drives, but states that the data will be lost. Never buy a Lacie product.

I have 3 of the Lacie Bigger Disk Extreme external drive -- and have been running them all over firewire 800 which is much faster when compared to firewire or usb 2.0. However my 2TB drives have both shot cr*ps on me. My 1TB is still running fine -- but it does not really get used that much.

Lacie has swapped both drives out under warranty -- however the warranty is very lacking. You can only communicate via an online email service. Expect about a weeks worth of nonsense troubleshooting steps before they will replace the drive.

mine died within a year -- it would periodically fail, restart, vanish, reappear, before finally grinding to a perminant death. i replaced it (about four months ago) the new one is chugging along but this is really the first time i've ever had a drive fail like that. gah.

I'm sitting here with my 6-month old 1TB LaCie drive...whirring and knocking and...no data. Hosed. The consultant we brought in strongly recommended that we only use these drives as backups for our backups. Unfortunately, I didn't get around to backing it up and now whatever is on this drive...important stuff...is gone. Never again. Wish I had read all these reviews before buying one at the Apple store.

You think YOU have it bad?! The 2TB drive has failed and been shipped back to Lacie 5 TIMES now!!!

The drive failed the first time within about a week! After that (and I'm soooo stupid for trusting in the drive) it kept failing over and over again.

Now I need to review Lemon Laws to see my options!

Do NOT under any circumstances buy this product!!!

Pros for the 2TB LaCie external drive? When working it is quiet. And, when under warranty, they happily repair it. I know, because the one I bought has crashed twice and had to be sent back. It is back now, fixed again, but I don't trust it enough to put any more data on it.