LaCie 500GB Big Disk Extreme with Triple Interface External Hard Drive ( 300794U )

by LaCie

Product Details

• Product Dimensions: 10.6 x 6.8 x 1.7 inches ; 5.5 pounds
• Shipping Weight: 8.2 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B000AZFYMO
• Item model number: 300794U
• Average Customer Review: 1.9 out of 5 stars  See all reviews (33 customer reviews)
• Date first available at Amazon.com: August 20, 2005

Product Description

Box Content: LaCie Big Disk Extreme with Triple Interface 500GB, LaCie Storage Utilities CD-ROM with Silverlining Utilities and SilverKeeper software, FireWire 800 cable, FireWire 400 cable, iLink/DV cable, USB 2.0 cable (USB 1.1 compatible), drive stand for upright desktop use, external power supply.The LaCie Big Disk Extreme with Triple Interface delivers seriously impressive capacity while reaching transfer rates that are up to 50 percent faster than 1st regular generation FireWire 800 drives. With FireWire 800, FireWire 400, and Hi-Speed USB 2.0 interfaces, this plug & play hard drive can help you share data among the widest range of user platforms. Achieve a transparent, built-in RAID 0 array without complicated configuration with its compact 5.25 1U design. Use it to store presentations, archive image banks or pre-press files, or exchange audio/video projects. Share among multiple users and environments with its convenient plug & play. With up to 800Mbits/s per bus and up to 64MB/s per drive burst, it's ideal for a variety of professional applications, including digital audio and video, graphic design and system backups. Its size can also be conveniently stack, stood upright or rack-mounted. It is specially designed to be ultra-quiet with its fanless heat dissipation. Operating System - Mac OS 10.2x or greater, Windows 2000 or higher Weight - 5.51 pounds, 2500 grams Dimensions - 1.7 x 10.6 x 6.8 inches, 44x270x173mm Buffer - 8MB minimum Software Configuration - Driver-free for Windows XP/2000 or Mac OS X; Silverlining for Mac OS 9; Silverkeeper for backup with Mac OS 9 & Max OS X System Requirements - FireWire 800 equipped computer - Mac OS 10.2 or greater or Windows 2000/XP FireWire 400 or iLink equipped computer - Mac OS 9.x/10.x or Windows 2000/XP Hi-Speed USB 2.0 equipped computer - Mac OS 10.2.x or greater or Windows 2000/XP USB 1.1 equipped computer - Mac OS 9.x/10.x

Customer Reviews

Most Helpful Customer Reviews

25 of 25 people found the following review helpful:

1.0 out of 5 stars Lacie 500GB: 2 complete drive FAILURES in warranty and 1 post warranty Lacie would not help even with repeated failures, April 20, 2006

By 

HAT - See all my reviews

This review is from: LaCie 500GB Big Disk Extreme with Triple Interface External Hard Drive ( 300794U ) (Personal Computers)

Just got off phone with LaCie after a 3rd hard disk failure a few months after warranty expired. Two failures occured during warranty and were replaced. They replaced the physical drives once. They replaced the power cable once. The third time was too late since warranty is only 1 year and this was a 5 months later. Same exact problem. Data disappears then entire disk becomes unusable. Lost all data for 3rd time and none of it was recoverable with many different utilites. LaCie would not do anything even though it was the 3rd failure. I escalated to supervisors to plead for assistance. They said they simply would not assist me since it costs them to diagnose and repair and that the mangufacturers they buy their drives from only give them 1 year warranties (for drives used in enclosures). I verified this as true.

Summary: Really beautful looking drives from a company that came highly recommended. However, I will not buy from them again partly due to poor drive experience but mostly due to their approach to customer service. IMHO, They simply don't have the "put the customer first" philosophy. Had they fixed the drives the 3rd time I still might have given them a chance since they were at least "trying to help". I don't want anyone else to have to go through what I have gone through. I will communicate my experience at local user group meetings I attend as well to help others avoid LaCie drives. So beware.

11 of 12 people found the following review helpful:

1.0 out of 5 stars big disk sucks, March 21, 2006

By 

Mr. Paul William Russell "champion" (Brisbane, Australia) - See all my reviews
(REAL NAME)   

This review is from: LaCie 500GB Big Disk Extreme with Triple Interface External Hard Drive ( 300794U ) (Personal Computers)

I have 2 big disks. They have each been replaced twice in the past 8 months. They both just failed again. I am certainly not trusting anymore data with these unreliable things. Possibly they are failing because they get so hot.

I own a couple of maxtors that have been up and running without hassles for 2 years.

6 of 6 people found the following review helpful:

1.0 out of 5 stars LaCie does not want your business, February 6, 2007

By 

SMAX (Connecticut) - See all my reviews

This review is from: LaCie 500GB Big Disk Extreme with Triple Interface External Hard Drive ( 300794U ) (Personal Computers)

I just got off the phone with a very arrogant LaCie tech service representative. This guy acted like he was doing me a favor for fixing their crappy drive after two failures. First time just short of a year and second failure - 2 months after they returned it to me after "fixing it". I explained to him that a drive that fails so readily is fundamentally flawed and there are plenty of people on the web who are going through the same thing I am with this drive. Well he didn't want to hear it and said people write all kinds of things on the internet - as if we're all delusional.

I told him I was not interested in returning the drive again for a third time. It was a problematic drive and most certainly unreliable. I told him that if he had nothing else to offer - he was basically losing a customer. Well - he had nothing else to offer. I'm in search of a new, reliable hard drive. My money down the drain. do yourself a favor and do not buy any LaCie products. LaCie is not interested in keeping their customers satisfied once they got your money.