Most helpful critical review
49 of 60 people found the following review helpful
Thunderbolt port failed after 1 month
on July 2, 2013
I had been using the LaCie with two Macs. The Thunderbolt port stopped working with both Macs. Neither of the Macs has a USB 3.0 port, so I'm stuck as far as the Macs are concerned. When I plug the Thunderbolt cable into either Mac, the light on the drive flashes continuously at a very high rate, but neither Mac detects the drive.
When you set up the LaCie, you can define two partitions, a Share partition formatted for both Mac and PC and a partition formatted for Mac only. Neither of the partitions will now register through the Thunderbolt port. Both will register through the USB 2.0 ports on the Macs. Oddly, on one of the Macs, even the USB 2.0 port is crippled; I've not been able to salvage a single file from the LaCie with that Mac. Files that were copied were corrupted. Currently only the folders are visible and not the files. Fortunately, USB 2.0 works on the other Mac, and I've been able to salvage the files. Both of the Macs are recent models running Mountain Lion. There were no software updates made to the Macs that could have triggered the problem.
I did not make this purchase on Amazon. I bought it new and in its unopened original packaging on eBay. I haven't determined how LaCie will treat me on this. Was the LaCie I purchased on eBaY only sold there because it was known to be defective? It's unlikely, but not impossible. I'm telling you the whole story.
One thing I noticed was that when it was working, the drive stayed very warm when plugged into a computer via the Thunderbolt port, even when idle and even after it had been ejected on the Mac. I've read similar comments from other users, so that's not just my unit. As you'd expect, it sped up the drain on my MacBook Air. If the LaCie hadn't stopped working simultaneously on both computers, I'd worry that it had damaged the computers.
Bottom line: this expensive drive has reliability that is highly suspect. I wish I knew of a better alternative to recommend. If anyone knows of one, please add a comment. Also, if anyone has one of these that doesn't run very warm, please offer a comment. If that were the case, users could buy from Amazon and return the ones that ran warm.
Later addition: I now see that 2 people took the trouble to say that they found this review helpful, while 10 went to the trouble to say that it was not helpful. This is a hazard of writing negative reviews: you get a lot of "unhelpful" hits. Amazon keeps score on "helpful" versus "unhelpful" responses, and the "unhelpfuls" hurt the reviewer's rating. Of course, if a review appears to be dishonest or misleading we should indicate that it is unhelpful. If it doesn't provide a highly positive evaluation, some may think it hasn't helped them find an answer since it didn't say "buy this." Some people who have good luck with a product, or just WANT to like it, will go down the line and hit the "unhelpful" button for every one-star and two-star review. I personally value positive and negative reviews equally when they are based on real-world, hands-on experience with a product that I can't test for myself. In the case of this review, I went out of my way to warn people of what happened to me. In the past, I've gone back and deleted honest, but negative, reviews because of the "unhelpful" scores they generated. I'm not going to do that on this one yet, but if the "unhelpful" hits keep coming, I'll have no choice. Deleting the review is, in a sense, dishonest, so I'm going to hang tough for a while. BTW, my reviews are about 10-to-1 positive. Also, if I solve early problems, I go back and increase my score and explain why I did.