Top critical review
34 people found this helpful
This item has been redesigned and you will be receiving the Affinity, not the item you see pictured
on September 23, 2010
I don't know how many stars to give this item. I hesitate to even post this, because I can't stand it, personally, when people review things unrelated to the item that should be posted under seller reviews or similar. But as I have now ordered this breast pump TWICE from two different companies, and haven't received the item pictured, but have rather received the redesigned (and poorly reviewed!) Lansinoh Affinity Pump (you can see the reviews here: http://www.amazon.com/Lansinoh-Affinity-Double-Electric-Lavender/dp/B003B08EWM/ref=sr_1_1?ie=UTF8&s=baby-products&qid=1283971007&sr=8-1), I feel that everyone needs to be made aware that this may happen to you as well. From what I can tell, this item is drop shipped directly from Lansinoh, and Lansinoh has just been sending out the Affinity for everyone who orders this product.
Perhaps you will be able to find a seller who has stock of this item rather than it having been drop shipped, but I was unsuccessful. The second time I ordered it, I specifically ordered it from a company called AmericanRx because I was able to actually call them and ask if I would be receiving the one I wanted or if the would send me the Affinity instead, and they assured me that I would be getting the one I wanted. Now I have the Affinity in hand, and I'm going round and round with their customer service department in India, with them refusing to pay return shipping and telling me that they have no record of my call. (How could they have a record of my call? I called *before* I ordered the item). I have rarely felt so frustrated by a customer service experience or even just by trying to get the item that I actually want. Since I'm sure this item is frequently purchased --- it is one of the best reviewed on Amazon.com and certainly for the price you can't find a better reviewed item --- I just wanted to warn potential customers that unless you are able to verify that your item is not being drop shipped from Lansinoh and you're actually getting the item pictured, you're going to get their redesigned Affinity pump, which, again, has really crappy reviews compared to this item. So just be aware!