Customer Reviews

Larson Brown Rocker Recliner by Ashley Furniture

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

I was looking for a new recliner to replace my old Lazyboy. We previously purchased an Ashley matching leather sofa, overstuffed chair and ottoman, so were familiar with Ashley's value.

Overall, I'm impressed with the chair. It's large and well built, weighing in at nearly 100#, and was very comfortable right out of the box. Of course, after three weeks, it's even more comfortable now. The rocker feature is an added bonus. For $300, this chair is an excellent value.

I'm a big guy (6'2"-245#) and the chair fits me well. The only thing that kept me from giving this chair 5-stars is the fact that the seat height is very high. If you are shorter than me, your feet will not touch the ground while sitting upright. Other than that, I highly recommend this chair!

Update 6/13/2009:

Well, I've had the chair for just over a year and a half and I still like it!!!!! I have had no issues with the chair at all and it's no surprise that it keeps getting more comfortable all the time. I would definitely buy this chair again!

This chair is so comfortable and the price is awesome. It is wonderful quality and I would recommend this chair to anyone! It was very easy to put together. it came in two pieces. Great product, unbeatable price!!

I tried for almost 2 hrs to resolve this with CitiFinancial(Ashleys Credit Card affiliate) which was just a

waste of time. I then drove to Ashleys in Grand Forks North Dakota, which is approximately 75 minutes from my house

and my complaint was reported to the store Manager. This was followed up with a personal letter detailing my complaint. The store manager at the Grand Forks Location was rude, hostile, and just basically wanted to get rid of me.

I wanted $118.00, a finance charge which I unexpectedly received, after being told repeatedly by Ashley sales personell

that there would be no finance charge, no interest for a 48 month period during one of their special sales promos.

Since I could not get my money back because the manager said I signed the agreement. I then suggested $118.00 in store credit given that I have bought more than $3600.00 of furniture there

and even referred my family relative who recently bought a $699.00 mattress.

She would not compromise, would not listen to alternatives, and when I told her that I will take my businees

elsewhere and report you to the Better Business Bureau, she said that is "too bad"

I have also emailed your official site and wrote a formal complaint on 9/3/2009 without hearing a reply.

I know I signed the agreement, but I trusted your sales personell with the information they provided.

I cannot go thru 10-15 pages of legal contract talk in the store with 2 young kids in a stroller crying to leave

and a pushy salesperson trying to get us to sign and complete her sales deal.

Unfortunate experienece, rude management, deceptive advertisements, once they take your money, forget about any further assistance. Do yourself a favor and shop elsewhere where they really will appreciate your business.

HS