About the Author
Mark Waltz is the author of First Impresssions: Creating WOW Experiences in Your Church, Lasting Impressions: From Visiting to Belonging, and How to Wow Your Church Guests: 101 Ways to Make a Meaningful First Impression. Since 2000, he has served on the Senior Management Team as the Pastor of Connections at Granger Community Church in Granger, IN, caring for guest services, small groups, retreats, connection events, counseling, pastoral care, retail services, and spiritual growth resources. His experience in retail and employment/recruitment management increases his expertise on how award-winning organizations treat their customers. He and his wife, Laura are enjoying life with their daughter, Olivia.
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