1 of 1 people found the following review helpful:
5.0 out of 5 stars
HighlyRecommended!, December 1, 2004
This book by former Philadelphia 76ers president Pat Croce doesn't break any new theoretical ground about leadership, but Croce makes the heavy lifting required of exceptional leaders look and sound attainable. Good leaders, Croce says, should be servants, not dictators. His fast-paced, motivational primer is an entertaining, anecdote-filled, step-by-step guide for starting and leading change, complete with no-nonsense tips and salty, locker-room exhortations ("If you rest, you rust," "Don't let your thinkin' become stinkin'" and several that are less printable). Particularly compelling are Croce's homespun tales about the boyhood lessons he picked up on the mean streets of north Philadelphia. His local heroes include a Catholic nun who turned a dream into a homeless shelter and his father, "the original Pat Croce," who taught his son how to out-negotiate a hustler for a great deal on a leather coat - but to do it with integrity. Croce dispenses advice in a series of to-do lists peppered throughout the book, including "Twelve Ways to Build a Passionate Team," "Croce's Three Rules for Praise;" the "Six C's of Communication;" the "Ten Commandments of Service" and more. We recommend this book as a lively and colorful read, and a worthwhile reminder that good leaders are made - not born. They are reflected by the teams they create and the values they live by day to day.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
5.0 out of 5 stars
Croce has still another winner!, February 17, 2006
Pat Croce's I FEEL GREAT AND YOU WILL TOO! is one of my
all-time favorite motivational books . . . he followed it up with
110%, another winner . . . and his latest, LEAD OR GET
OFF THE POT!--written with Bill
Lyon--is every bit as good.
Croce, the onetime president of the Philadelphia 76ers and
current NBC commentator, presents his ideas on leadership
in this lively book . . . but don't feel you have to be a
leader to get value from it . . . what he says applies to
every walk of life, including sales, teaching and even
parenting.
I particularly liked the many examples that Croce uses . . . they
were taken from his ventures as an entrepreneur, basketball
executive, TV commentator and volunteer chairperson for the
2000 Republican National Convention that was held in
Philadelphia.
And unlike the feeling that you get with some authors who like
to impress you by throwing names around, you really get the
impression that Croce knows and is actual friends with everybody
he mentions . . . in fact, he is a big believer on being on a first-name
basis with folks and suggests that you use their existing nickname
or christen them with a new one . . . as he notes, "This puts
people in your inner circle and raises the bar of affection and
respect--even when the nickname is seemingly sarcastic. Some
of my best memories are stimulated when I heard the nicknames
Fast Eddie, Rayman, Scramble Head, Hole, Hollywood, . . .
Shaggy, Snowman, and Bubba Chuck."
Perhaps my only problem with LEAD OR GET OFF THE POT!
is that it contained so many useful tidbits of information that
I found it hard to find just a few to include in this review . . . however,
that said, I did find these especially memorable:
* In team sports, the ultimate measurement of your value as a leader
comes down to two questions: Do you make all those around you
better? And are you able to combine their diverse and disparate
talents and personalities into a cohesive unit?
* Of course, I like to take the Golden Rule and crank it up. Don't just
do unto others as you'd have them do unto you; do unto others
as you'd have them do unto you in your wildest dreams! Don't just
provide service; slay them with super service! Go overboard. Turn
over every stone. Do more than is expected, or even conceived.
And apply these killer tactics to everyone from customers to
employees to family to friends. The little extra you may have
to put in will always earn out.
* Hello.
And good-bye.
These are the basics in customer service, in human relations,
no matter what your business. You greet the person with a hearty
hello, and you bid her good-bye with equal vigor.
Even if you don't really mean it.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
