Foreword by Herb Kelleher, Founder of Southwest Airlines
Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Customers were loyal, employees loved to work there, and it was profitable year after year--for decades.
Colleen Barrett began her career as an executive secretary, yet Southwest Airlines’ founder chose her to succeed him as president. When asked why, he said, “Because she knows how to love people to success.”
Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and Ken Blanchard, the legendary author of The One Minute Manager. Together, they reveal why leading with love is the most powerful way to lead, how to make it work, and how it can help you achieve unprecedented business performance.
It’s not about being “soft”!
What leading with love really means in the organizational context
The real meaning of “servant leadership”
Love in action: how to make it work
Handling inappropriate behavior or performance
“Tough love,” redirection, and when to “share” your nonperformers
Sustaining leadership with love
Building the right vision and culture--and keeping them for the long haul
Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the coauthor of several bestselling books, including the blockbuster international bestseller The One Minute Manager and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005, Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five bestselling authors of all time.
Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also cofounder of Lead Like Jesus Ministries, a nonprofit organization dedicated to inspiring and equipping people to be Servant Leaders in the marketplace.
Colleen Barrett is currently President Emeritus of Southwest Airlines Co., a high-frequency, low-fare, point-to-point airline that prides itself on its excellent Customer Service qualities. Prior to stepping down as the Company’s President on July 15, 2008, Colleen oversaw management, Leadership, and budget responsibilities for the following areas/ groups: Marketing, Corporate Communications, People (Human Resources), Customer Relations & Rapid Rewards, Labor & Employee Relations, Reservations, Corporate Security, Culture activities, and the Executive Office. She was also a member of the Company’s Executive Planning Committee, and she chaired numerous special teams, task forces, and committees relating to internal and external Southwest Customers. Colleen served as a member of the Board of Directors from 2001 to May 2008 and as Corporate Secretary from March 1978 to May 2008. She was Vice President Administration from 1986 to 1990; Executive Vice President Customers from 1990 to 2001; and President from 2001 to July 2008.
Before joining Southwest in 1978, Colleen worked for several years as Executive Assistant to Herb Kelleher (Southwest’s former Executive Chairman) at his law firm. She serves on the Ken Blanchard College of Business Board of Trustees at Grand Canyon University, the Becker College Board of Trustees, and the JC Penney Co. Board of Directors. She is active in numerous civic and charitable organizations in Dallas, Texas.
Provides an outline with real stories and true examples of how much success a company can reach by doing things differently inside an organization. Read morePublished 4 days ago by Janelle
Enjoyed the insight and thoughts of Colleen Barrett, and the conversational style in which the book was written. Provided hope of a better corporate life.Published 2 months ago by L. Eger
I wouldn't have paid for it. It was an ok read. I didn't expect it to be a conversation between two people.Published 5 months ago by TallahasseeAndrews
A very easy, quick read that gives insights into how this company and particularly this person (Colleen) carved out a space of sustainable loyalty both internally and externallyPublished 7 months ago by Heather E McGowan
Great examples of leadership that built my favorite airline. Glad I read it, even though it is not life-changing. Read morePublished 8 months ago by SteelBlue330
Excellent book for the servant leader. Love how the employees are still considered the most important element of the success of the company.Published 8 months ago by Keith
It surprised me, this management style is how I've tried to conduct my life. It has served me well and the world would be a much better place if more people used this style in... Read morePublished 10 months ago by Hiker
Working for Southwest Airlines was a joy! As someone who was working at a station almost as far away from the Dallas center as you can get- and working long enough to go through... Read morePublished 12 months ago by Joanne Osborne