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Most Helpful Customer Reviews
3 of 3 people found the following review helpful:
5.0 out of 5 stars
L.E.T. gives you excellent tools for work and personal life.,
By Phil Chaddock (pchaddoc@mts.net) (Thompson, Manitoba, Canada) - See all my reviews
This review is from: Leader effectiveness training l.e.t. (Hardcover)
I read the book in 1990, attended a seminar, and put the communication skills into practice in my work life and my personal life. Dr. Gordon does a great job of showing how to use "I-messages" and active listening to communicate effectively and to get folks to solve their own problems. There's even a good section on effective meetings.Our company has made L.E.T. one of the foundation elements of supervisor training.
5.0 out of 5 stars
This book changed my life!,
By Joe Wilmot (Maui, Hawaii) - See all my reviews
This review is from: Leader effectiveness training l.e.t. (Hardcover)
A couple days ago I was explaining the "Gordon model" to a coleague (we're both managers who work for a chain of restaurants). As we conversed, two of our new cooks, who were arguing about something, came to me to vent their frustrations. I'm sure they expected for me to decide which one of them was right about the situation and then take sides. Instead, using the No-Lose problem-solving techniques I learned from the book (finding solutions so that both parties get their needs met), I facilitated a session in which the cooks found a mutually satisfying solution to their problem. All I did is mediate, made sure they listened to one another. My coleague was amazed, noticing the gradual change in attitude and body language - the lowered resistence - as they both realized they could solve their problem in a way that was beneficial to both of them. Later in the day my colegue noticed the same two cooks who had been arguing earlier helping one another and making jokes as they worked through the evening rush. I came into Amazon to order a copy of L.E.T. as a gift for my coleague when I saw there was an opportunity to pay back Dr. Gordon by reviewing the book. So, here's my pitch: There are management theories aplenty out there. But the fundamental truth is nothing will ever get done well if communication between people isn't smooth and effective. What I've managed to do, thanks to what I learned from L.E.T., is to fuse my team together and to create synergy. And, as the team has become more self-sufficient, that frees me up to do what I'm good at rather than always having to waste time fixing problems for them. The techiques that Dr. Gordon teaches, I-Messages, Active Listening, etc., are tools that transcend workplace usufulness; they are techniques that help us in any kind of relationship, be they professional, personal or familial. In short, BUY THIS BOOK!
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