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2 Reviews
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2 of 4 people found the following review helpful:
5.0 out of 5 stars
An inspired reader from California May 23 l999,
By A Customer
This review is from: Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality (Hardcover)
A must for businesses who dare to make changes to improve their service and customer realtions and inspire their employees and in turn insure the future success of their companies. As expected Rick Tate is inspiring and along with Heil and Parker has written a winner.
2 of 5 people found the following review helpful:
5.0 out of 5 stars
A must read book for Visionary Leaders,
By A Customer
This review is from: Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality (Hardcover)
An informative, hard hitting read about leadership as it relates to customer service policies and procedures. Should be required reading for all management.
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Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality by Gary Heil (Hardcover - Jan. 1995)
$36.95 $24.39
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