Leading with Cultural Intelligence: The New Secret to Success [Hardcover]

David Livermore Ph.D. (Author)

Book Description

Publication Date: October 1, 2009 | ISBN-10: 0814414877 | ISBN-13: 978-0814414873

Why are some leaders able to create trust and negotiate contracts with Chinese, Latin Americans, and Germans all in the same day, while others are barely able to manage the diversity in their own offices? The answer lies in their cultural intelligence, or CQ. Packed with practical tools, research, and case studies, "Leading with Cultural Intelligence" breaks new ground, offering today's global workforce a specific, four-step model to becoming more adept at managing across cultures. Practical and insightful, this indispensable guide shows leaders how to connect across any cultural divide, including national, ethnic, and organizational cultures.

Editorial Reviews

Review

"... an instructive, illuminating, accessible primer for all who might have commercial and organizational involvements in the multicultural times of the 21st century."— New York Journal of Books

Book Description

Why are some leaders able to create trust and negotiate contracts with Chinese, Latin Americans, and Germans all in the same day, while others are barely able to manage the diversity in their own offices? The answer lies in their cultural intelligence, or CQ. Packed with practical tools, research, and case studies, Leading with Cultural Intelligence breaks new ground, offering today’s global workforce a specific, four-step model to becoming more adept at managing across cultures:

Drive—show the interest and confidence to adapt cross-culturally

Knowledge—understand how differences such as religion, family, education, legal, and economic influences affect the way people think and behave

Strategy—monitor, analyze, and adjust plans in unfamiliar cultural setting

Action—choose the right verbal and nonverbal behaviors, depending on context

Practical and insightful, this indispensable guide shows leaders how to connect across any cultural divide, including national, ethnic, and organizational cultures.

See all Editorial Reviews

Product Details

• Hardcover: 240 pages
• Publisher: AMACOM (October 1, 2009)
• Language: English
• ISBN-10: 0814414877
• ISBN-13: 978-0814414873
• Product Dimensions: 6.3 x 1 x 9.4 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 4.3 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #220,950 in Books (See Top 100 in Books)

More About the Author

David Livermore, Ph.D. (Michigan State University) is the executive director of the Global Learning Center in Grand Rapids, Michigan. In addition, Dave is a visiting research fellow at Nanyang Technological University in Singapore and a sr. research consultant with the Cultural Intelligence Center in East Lansing, Michigan. Dave has done training and consulting with leaders in 75 countries across the Americas, Africa, Asia, Australia, and Europe.

Visit http://davidlivermore.com

Join discussion at Facebook at http://www.facebook.com/leadingwithculturalintelligence

Dave's driving passion is to help leaders see the world and to engage globally with respect, effectiveness, and dignity.

Dave and his wife Linda have 2 school-age daughters, Emily and Grace. Some of their favorite activities are traveling, hiking, eating Asian food, and walking to the local ice cream shop, Jersey Junction near their home in Grand Rapids, Michigan.

Most Helpful Customer Reviews

9 of 9 people found the following review helpful

5.0 out of 5 stars An Essential Guide for Navigating Global Business Relationships December 31, 2009

By Andres T. Tapia

Format:Hardcover|Amazon Verified Purchase

To succeed in today's highly complex global business environment requires much more than meets the eye. Yes, it helps to know the local language or whether to kiss, bow, or shake hands. Kiss, Bow, or Shake Hands (The Bestselling Guide to Doing Business in More than 60 Countries) But as David Livermore, Ph.D., explains in his lively "Leading with Cultural Intelligence" this is just the tip of the iceberg of what is required. What he offers is a practical, deeply-researched framework for managing the rest of the iceberg, the majority of which lies below the waterline. It's the part that most business people overlook -- that invisible part that sinks ships and sinks relationships.

Dr. Livermore not only is academically grounded but personally experienced in the science and art of choreographing and improvising crosscultural relationships. He has done consulting and training with leaders in 75 countries across the Americas, Africa, Asia, Australia, and Europe and his book is chock full of stories from those experiences as he uses them -- with candor and humor -- to add color commentary to the four-dimensional cultural intelligence(CQ)model he presents.

Any organizational or functional leader, manager, or entrepreneur thinking about or already doing business globally needs to pack this book along with their Ambien, Berlitz phrase book, and PDA.

7 of 7 people found the following review helpful

5.0 out of 5 stars Cultural intelligence is the new leadership requirement April 19, 2010

By Rolf Dobelli HALL OF FAMETOP 1000 REVIEWER

Format:Hardcover

The boundaries between countries and cultures blur more each day. After all, you can buy a Starbucks latte at the airport in Guam or Shanghai. Advances in communication, the Web and global expansion have made the world even smaller. But don't be fooled, cautions consultant and trainer David Livermore. You can't do business in Săo Paulo the same way as in Munich, even if you are drinking the same latte. Livermore doesn't teach the customs and habits of various cultures. Instead, he provides a four-step framework for navigating cultural contexts. He identifies the four elements of CQ: "drive, knowledge, strategy and action." Each one calls upon a set of skills you can apply whether you're trying to relate to your teenager's Goth friend, negotiate with a Mexican executive or open a new office in Israel. getAbstract thinks anyone who deals with people from varied cultures - and who doesn't - will find this cross-cultural leadership guide as essential as a passport.

2 of 2 people found the following review helpful

4.0 out of 5 stars Great start to the process October 31, 2011

By lgerry

Format:Hardcover

This book is a great start to kick start your thinking process about thinking cross culturally. But don't let it be the end all - you need to go overseas and experience it and put the things you learn from this book into practice!