Review
I work for a hospital and I couldn't agree more to your just-in-time approach. In this day of scarce healthcare resources, we just cannot afford to waste the time of our greatest resources - our front line workers. --Cynthia Jennings, Queen of the Valley Hospital
About the Actor
Jay Arthur, The KnowWare® Man, works with operational managers who want to plug the leaks in their cash flow.
Using Jay s approach, one wireless company, saved $250,000/month by eliminating their top five order errors in just four months. Another Baby Bell saved $20 million in postage expense and $16 million in adjustments. One health care company reduced rejected claims by $20 million. A mail house developed ways to prevent using the wrong lists, saving $5,000 or more per list.
Jay learned the Deming Prize Winning improvement methodology in 1990, but teams struggled to solve problems and create results. Dissatisfied with anemic results and slow pace of change, Jay began to apply the improvement methods and tools to the improvement process itself. He found ways to dramatically shorten the 5- 20 day training process to a day or less. He calls this just-in-time training. He found ways to shorten the problem solving process that had been taking up to 12 months or more down to three or four days. And he found ways to ensure that no team would ever start a project unless they were assured of success.
Thousands of people in companies from healthcare and telephony to manufacturing and multi-level marketing are using Jay s Lean Six Sigma Simplified system and QI Macros software to make breakthrough improvements. Jay can be reached at 888-468-1537, 303-756-9144, lifestar@rmi.net