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2 of 3 people found the following review helpful:
1.0 out of 5 stars
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This review is from: Learning Points: 80 Activities and Actions for Call Center Excellence (Paperback)
I was quite disappointed with this book. It contains general suggestions and broad principles, but very few items that a trainer can put to immediate use. In other words there is a lot "should do" and very little "how to." It is not a good value.
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Learning Points: 80 Activities and Actions for Call Center Excellence by Peter R. Garber (Paperback - Nov. 2004)
$34.95
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