Most helpful critical review
18 of 19 people found the following review helpful
Great computer,maybe hardware issue oops... Not a fan of Lenovo any more!
on December 10, 2012
Got the computer in a timely mannor, thanks Amazon. Got it up and running, I was excited to try Windows 8. I was taking the leap. I like Windows 8 and after 5 minutes of getting used to the new interface it was working fine for me. We did buy this computer for our 14yr son and so it was his turn to have some fun. It worked well, very fast. Then day 2. He was playing his favorite game, and called me over because the computer was frozen. Could not do anything with it. Hard boot. No good. Used the "one key recovery" feature, to roll back to original settings. Came back up for a bit then, would not load Windows any more at all. Talked to the nice lady at Lenovo and she offered to send factory recovery disks at no charge. I will update this when we try to recover. Great computer, no so sure about the software, may need a few updates before Win 8 is perfect.
Update Dec 20th : Lenovo sent recovery disks. Attempted recovery with Lenovo on the phone to guide me. Did not work, the computer is going back to be repaired. Not too happy now, but cannot complain about the service, it was fine. I hope the machine works properly when it gets back, will update.
Update Jan 17th : Still waiting. They are replaceing the motherboard and do not have the correct one in stock at the repair center it is at, so they say, must come from China or something, not a very happy customer at this point.
Update Jan 29th : Lenovo is now not the company I would recomend
Update Feb 16th : Finally have the computer back. It is running well. Lennovo support was terrible giving mis-information and outright lies were told to us. According to the "Lenovo Depot Repair Center Repair Action Report" that came back with the machine, the repair was replace hard drive. The telephone support told us that the motherboard needed to be replaced and it was not available and that is why the repair was taking over 5 weeks. If it was jus t a HDD replacement it should have taken no time at all. There is no problem finding a HDD at a repair depot I would hope. I am a very unhappy customer Lenovo. I hope that some people will think twice about buying any product from you. As a small business owner, if something this bad happened, I would bend over backward to make sure my customer was happy in the end. No such thing with Lenovo. I asked maybe if they could put in an extra 4GB of ram to help make up for my inconvience, no reply. The only thing that really surprised me was that we actually got our computer back. Lenovo you need to seriously look at how you treat your customers.