Most helpful critical review
11 of 12 people found the following review helpful
Can't Recommend Lenovo
on January 21, 2013
Back in December, I bought a Lenovo C345 through Amazon. Right from the start, the computer had problems. It kept crashing and required far too many hours to restart after downloading updates. I was on the phone with Amazon and Lenovo for weeks trying to work out the problem. Lenovo sent me some recovery discs, but they wouldn't work. After a month, I finally sent the unit back to Amazon for an exchange. Amazon promptly sent a new Lenovo C345. I started it up, and so far, for the past couple weeks, this machine has been running with no problem whatsoever. I even like it! But since of the two, one was a dog, I can only rate the product as 3 stars. But there's more. Now that I have my new machine, I wanted to add a second monitor, which I was told was possible if I bought a VGA to HDMI cable. I ordered one through Amazon, and when it arrived, I attached the monitor to the Lenovo C345, but the monitor wouldn't work even though it worked fine on my 8-year-old DELL. I called Lenovo for help, and I was ping-ponged back and forth between service centers. Each time, the new service rep wants my name, address, phone number, email, product number, seriel number. Each time! Finally, I get with one guy who assured me he would help. Then, right when we get started, the call gets disconnected. He had my phone number, and I've been here now half an hour and he's still not called back. He had my email, but he hasn't sent me an email either. In short, their customer service is atrocious. They are polite, and I'm sure they are very nice people, but they are incompetent. So, with the machine rated a 3 and the customer service rated a very generous 1, I settled in on a rating of 2 stars. Hey -- I wouldn't recommend dealing with Lenovo at this point. The computer seems fine but I'd better knock wood on that.