Top critical review
3 people found this helpful
Broken after one month...
on April 5, 2014
I'm not one to post 1 star reviews. Why? Because I do significant research before buying and the G700 seemed to be the ticket. Negative complaints were often about Windows 8 which I can deal with, so I purchased a remanufactured one for a great price (relatively compared to new). Sure, it was more than a brand new Dell and a lot more than comparable HPs but Lenovo is higher quality, right? Well, here I am 1 month (yes, one month) after purchase with 11 months still on the warranty and I have a laptop with a broken LCD screen.
Dropped? Abused? Liquid spilled? Nope. The LCD was on my wife's lap and he opened the screen and CRAACK. Screwed up video.
Went to Lenovo's website and found a poorly designed experience. It seemed to indicate that it could be taken to a local repair shop. Okay, neat, so I contact them. Sorry, they only support "Idea" based products and that I needed to call Lenovo online. So, I do that, talk with Lenovo and submit a picture and they create a claim. It sounds like it might be a $79 accidental repair which I'd be fine with.
Then they tell me that shipping to them is at MY cost. MY cost? Yep. I have to pay $25 to ship the laptop to them. That's a first. Whether it was a claim by HP, Nintendo, Squaretrade, etc, they all had PREPAID shipping.
I check the status later after it arrives and it shows that there is an out of warranty cost, so I call them and talk to someone in India and they tell me the cost... $300. Yes, they expect me to pay nearly the cost of what I paid to repair a laptop that failed with NO FAULT OF OUR OWN while the laptop is under warranty. Nice business model. $100 worth of parts and labor and charge $300 even though it was a design flaw and still under warranty. To top it all off, the status had actually changed to repaired (we were very excited) even though it wasn't. Salt on our wounds.
So, here I am. $25 in (shipping) and probably $100-$125 to order a replacement screen that MAY fix the issue. Will it break again a month later even if I'm successful? Will they even honor the remaining 11 months of my warranty because I didn't use them to fix it? I really don't plan on buying another Lenovo product again. This is unacceptable.
Is one star too harsh? Not when you have something that's dead in a month. Compare that with our 3 year old iPad 2 that has survived drop after drop and still works great even with a cracked/shattered screen.
Don't order this without an accidental warranty or you may very well wind up like us.
UPDATE 4/10/14: I got my screen fixed by myself using a replacement screen found here on Amazon. Wasn't easy, but wasn't difficult - just LOTS and LOTS of screws and disassembly (The manual tells you to pretty much remove everything). It seems to work great now and I DO like the look and feel of the laptop, but the whole Lenovo "experience" was too bad to bump up my review. I'm still unsure how the LCD screen broke (no external damage), but maybe some pressure got put on the screen somehow. I'm hoping that I can get lots of new life out of the laptop now and if so, maybe I'll update my review in a year or so, but now I'm pretty scared to use it and the $300 Lenovo quote was totally unacceptable for a 1 month old laptop.
UPDATE: 4/28/14: After just 2 weeks after fixing the screen and wondering if maybe I was too harsh on this laptop, guess what? The "Y" key is now popping off everytime I use that letter. Arg! I'd contact Lenovo, but after going through all that I went through + had to pay $25 to ship the thing only to be have a notification that it wasn't covered and had to talk to India, I'm not eager to go through that all again. I really don't like being a second-class citizen since I'm not a "think" based customer. Guess I'll have to order a replacement part and disassemble it again. Sigh...