Customer Reviews

Lenovo Y-550 15.6-Inch Black Laptop - Up to 4.5 Hours of Battery Life (Windows 7 Home Premium)

5 star:		(3)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(2)

 

 

I've had this laptop for a year, no major problems. I got the onsite warranty service for 3 years. Just last week, a couple of my keyboard keys broke, NO QUESTIONS ASKED they came to my house and gave me a brand new keyboard. I've never had this much success with a company ever. Dell was a horrible company at servicing my laptop.

The laptop itself runs great, Windows 7 64 bit is a great OS, the speakers are loud enough, the keys are responsive, and it's an overall great, durable, well-constructed laptop.

This is a Solid Machine. Had Mine for 8 Months and it still runs like new. The Slidebar feature is pretty cool too. Really good on battery life too. Recommended Purchase. Great Value!

I am very happy with my purchase, this laptop PC is very fast, the battery lasts as long as advertised, the LED display is very bright and yet an energy saver. The keyboard honors the IBM legacy, it is very comfortable to use. The sound of the built in speakers is crystal clear. All in all I highly recommend this product.

This is one of the most horrible laptops I have ever used/seen. I still prefer to use my 5 year old HP Laptop over this one.

- The touchpad is sooooo frustrating. It sometimes gets too sensitive and sometime would not respond. I have tried different settings but to no avail.
- What can I say about the boot time. I power it up and can go around for few minutes and it wouldn't boot up completely when I return.
- The keyboard layout is weird. You would find keys that you would hardly use easier to reach. But the ones you need always, are hard to find.
- The keys are very flimsy.


I wish could return this. Never buy it, it's a BIG WASTE OF MONEY.

Before I launch into my vindictive diatribe, I would like to say that perhaps I am in error. Perhaps I did not take better care of my computer (although I doubt it, since my previous laptop from Acer lasted me a good 4.5 years, all through my undergraduate career, and had been subject to much more battering than this laptop), or that I should have been more sensitive to this computer's needs, but at this point, I am very convinced that I will never buy a laptop from Lenovo again. This is my first review, possibly my only review ever, but my experience with Lenovo has been so bad that I think you deserve a warning.

Service Issues:
1) Lenovo messed up my online order. I'm not even sure how this is possible. First, they said my CC did not get authorized. I called my bank. They said they authorized it. Lenovo denied it again. Lenovo told my bank to call them so they can work things out. Convoluted things happen. They do so, and I receive my laptop. Unfortunately, I'm charged twice for the same laptop, and Lenovo sends me a two copies of the same laptop. I try sending the first one back, but they do not give me a warning when the person will come to pick it up. Because of the nature of my job, I cannot simply just wait around all day waiting for the mailman. I hold unto the laptop. (my mistake)

2) I finally call Lenovo again to send in the extra laptop. They give me a code. I put it on the box, go to the UPS store and ship it in. A few weeks later, I get a notice saying that the shipment never arrived. I call, they look into it; apparently, they received a box without anything in it. At this point, exasperation ensues. How is that even possible? They file a missing box/shipment. The issue is, to my knowledge, still unresolved.

Now, onto the laptop itself.

1) Webcam breaks within 3 weeks. It picks up light, but monochromatically. Not worth using. (It was good when it worked though)

2) Battery breaks down within 5 months. Laptop recognizes that battery is plugged in, but does not use it. I've been told that because the battery isn't part of the warranty, I have to pay for it myself. Fine. I'll do it once I finish my project and don't need a laptop. (FYI, you need to send in this computer back to Lenovo so they can fix it. You will be laptopless for a while, not sure how long since I cannot send it in until after one of my projects is completed. But, still a major major inconvenience.)

3) Sound quality is terrible. The laptop sound system crackles often, and although it is loud, the incessant sound fuzz is just enough to just have me plug in my iPod instead directly into the laptop itself. I am not an audiophile, so people with more refined auditory systems might be really repulsed by the sound.

3) As a minor pro, in contrast to the major cons, it IS a fairly light laptop. However, there is a great sense of fragility to this laptop, and does not feel at all sturdy. After my webcam and battery breaking, I'm just afraid that this machine is going to break down completely. I've stopped carrying it around as much, and have relegated it as a desktop-laptop, which of course, completely gets rid of the very idea of having a portable laptop in the first place.

Conclusion:
I wish my experience with Lenovo had been more positive, that they could get the order right in the first place, and that this laptop was not so fragile. Overall, there seems to be better options available, so I recommend you look elsewhere first. I wasn't suckered into buying this laptop; I thought it would be genuinely good. I do like that they put in Windows 7, that the processor is fast, the RAM quick, the keyboard "clicky". But, my personal experience with Lenovo has been so bad that I just cannot in good conscience recommend this laptop.

For the first few months, I was very pleased with my order through Lenovo. After a few weeks, I realized that the touch pad is too sensitive..sometimes it doesn't even work at all! Another thing that frustrates me about this laptop is the screen! Its way too flimsy! I dislike this laptop! I'll never buy from Lenovo again.