Lenovo Y480 20934FU 14-Inch Laptop (Dawn Grey)

by Lenovo

• Intel core i7 Processor 2.3GHz (6MB Cache)
• 8 GB DIMM RAM
• 750 GB 5400 rpm Hard Drive
• 14.0-Inch Screen; NVIDIA GT640M-LE 1GB DDR5 Graphics
• Windows 7 Home Premium 64-bit, 3.5 hours Battery Life

Product Description

High-performance multimedia entertainment on the go.”With a widescreen HD display wrapped in a Dawn Gray brushed metal cover, the IdeaPad® Y480 notebook lets you enjoy the big-screen experience while on the go. The 3rd gen Intel® Core™ i7 processor and discrete NVIDIA GeForce GT 640M-LE graphics technology provides advanced performance while audio-visual enhancements like OneKey® Theater II, provide the ultimate multimedia experience. Plus, these notebooks are optimized to start super quick withLenovo EE3 for Windows® 7.

Most Helpful Customer Reviews

3 of 3 people found the following review helpful

5.0 out of 5 stars Works as Expected November 11, 2012

By SwiftHex

I bought this from Lenovo's site about 6 months ago. It's worked out of the box, and has worked since. The package was shipped from China and took 2 weeks to come. One thing that was difficult was the drivers for adjusting the brightness. This did not come with an OS DVD on it. I'm not sure if it had one on the hidden partition as I formatted my drive with a fresh install of win7. I did backup my laptop into an image file before that. Make sure you download the network drivers on Lenovo's site and copy it on a usb flash drive or somewhere where you can get it after if formatting your harddisk. This laptop came with other software installed and I wanted to make sure nothing was on my system. I saw another post about not working when ordering from Lenovo. If your system does not work when you first get it, return it right away.

3 of 3 people found the following review helpful

5.0 out of 5 stars Awesome compared to other alternatives October 18, 2012

By Gabriela Proano

Got it after going trough a lot of other brands. After a partner show me his, I wanted one. Awesome screen, awesome processor, nice video card, I use a lot of ilustrator and photoshop. This machine runs it really well, no complains with the factory specs. The most impressive thing is the battery, 5 hours in the lowest brightness level. Cooling is quite good too, no heat trough the palm rest, and its quite light too. All in all, good purchase. Cons, well not many really,maybe the charger gets a little hot, buy is quite small too.

39 of 56 people found the following review helpful

1.0 out of 5 stars Dead on arrival, lousy support June 21, 2012

By Melnorme

I was looking for a cheaper alternative to replace my aging MacBook Pro. Fully understanding that I wouldn't be getting as high a build quality as an MBP (and hoping to save a bundle of money in the process), I pulled the trigger and ordered one of these. It arrived dead, complaining there was no bootable device. This probably happens a lot, because the packaging LeNovo uses is absolutely pathetic. The laptop was shipped in a very flimsy box with the computer wedged in between a couple small pieces of styrofoam on either side of the notbook. That's it. I'm pretty surprised that the computer didn't arrive with a few dents the way it was packaged. Anyways, I called Lenovo support, and spoke with a gentleman who took my details, provided me a case number, and then attempted to transfer me over to another department for an exchange. I was then bombarded by advertisements for a free $25 supermarket card and a free gas gift card by an automated system, then disconnected. Confused by what had just happened, I called back the number I was given in case of disconnect and got the same advertisements. It appears the LeNovo rep not only gave me the wrong number to call, but also transferred me over to the wrong number. I called back the main support number, and spoke with a different guy. He gave me a different number, and then transferred me. While trying to enter in my number to the irritating automated system I was disconnected again. I tried calling back the new number I was given, and it just rang forever with no answer. So for the third time I called the main support number and actually ended up talking with the same person again. He apologized and tried to transfer me in directly to the correct department, but was unable to do so. Instead I was given yet another number to try. By this point I had received a dead computer and wasted an hour just trying to talk to the right person. Maybe the dead computer was a fluke, but there is just no excuse for the joke that LeNovo calls customer service. Anyways, after an hour of a half of my life being hung up on on and waiting on hold, I had completely lost faith in Lenovo. If this is the level of support offered to someone who was shipped a brand new dead computer, what is a regular warranty service call like? When I finally spoke to someone who could help me, I said if you cannot ship me a replacement overnight then I would like to return the computer. She said they do not ship replacements overnight. I got an RMA number, sent the dead laptop back, and will be taking my business elsewhere. Hopefully they Lenovo won't botch the return like they have everything else.

Update #1 7/1/12: Yep, they botched it, why am I not surprised? I ordered a bluetooth mouse with the computer, and it was set to ship a week or two after the laptop shipped. When I told customer service that I wanted a refund on the defective laptop, the rep assured me that the mouse order would be canceled. Well, I just received shipping confirmation on the canceled mouse order, and my credit card has been charged. I'm still waiting for my refund on the laptop as well.

Update #2 7/9/12: For those who are wondering, the computer was purchased through LeNovo's website, not Amazon. I really, truly wish I had bought this through Amazon, because I would have had my refund and been done with this weeks ago. If you must buy a Lenovo, go through Amazon or a retailer who has a reasonable returns process. I am just posting this review on Amazon for the benefit of others. As of today I still have not received my refund from LeNovo for either the laptop or the mouse. Last week I filed a complaint with the BBB. I received an email from the "Customer Advocate and Complaint Resolutions" department about 3 days later, but when I try calling the guy who emailed me he is never there. Going though Lenvo "support" is a hopeless endeavor. I sure hope Lenovo is enjoying the interest free loan they took out on my credit card. What a racket!

Final Update: Things got much better once the BBB was involved. I finally got my money back after a month of waiting.