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Most Helpful Customer Reviews
7 of 7 people found the following review helpful:
4.0 out of 5 stars
Great glasses, extremely poor packing,
By James Yeager (Winterville, NC USA) - See all my reviews
This review is from: Lenox Tuscany Classics Martini, Set of 4 (Kitchen)
I was a little concerned ordering these glasses based on some of the comments regarding breakage. I was right to be concerned....3 of the 4 glasses arrived broken. When I looked in the box, there was NO PACKING MATERIAL around the glasses of any sort! I don't know how they can ship glass that way. Regardless, I'm giving the glasses a 4/5 because the one that arrived unbroken is a really nice glass and I'd love to have 3 more just like it ;)The replacements arrived today via FedEx and they were all fine. Amazon was great about replacing them within days and getting the new ones here undamaged. They are awesome glasses.
5 of 5 people found the following review helpful:
2.0 out of 5 stars
Terrific glasses but horible packaging,
By Fred in NY "westernewyorker" (East Amherst, NY United States) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Lenox Tuscany Classics Martini, Set of 4 (Kitchen)
Before purchasing, I read other reviews indicating there was a risk of damage during shipment, but the brand, size and price drove me to take the risk. Can you say worst case scenario? All four glasses were broken into small pieces. The Lenox packaging is barely suitable for carry out retail, and incredibly poor for shipment. Each glass was NOT individually wrapped. There was no tissue or cushoning material within the Lenox package or surrounding each glass, as another reviewer had noted.Unless Amazon requires Lenox to pack them for shipment, do not repeat my mistake! I can't for the life of me understand how anyone in the shipping department could have believed they were adequately protected.
3 of 3 people found the following review helpful:
1.0 out of 5 stars
Amazon STILL doesn't know how to ship them,
This review is from: Lenox Tuscany Classics Martini, Set of 4 (Kitchen)
Judging by the picture on the box, these glasses are beautiful. However, the large pile of shattered crystal I have received both times has been rather disappointing.
Amazon has sent these glasses to me twice, both times with the same result. They simply place the Lenox box within an Amazon box. The Lenox box is packed well within the Amazon box, but the glasses have no padding or dividers within the Lenox box. They smash each other to pieces during shipment. I would love to have these glasses, but I have yet to receive even one intact. Amazon has been very responsive and helpful with the returns. My only complaint is with the method of shipping.
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