A must read, a practical guide to building your own winning team. --Noel M. Tichy, Professor, University of Michigan Ross School of Business
Required reading for any organization striving to create the right culture. --John Crisci, VP HR, VistaCare
...practical lessons for building a culture that fosters productivity, innovation and organizational success. --Libby Sartain, SVP Yahoo! Inc.
About the Author
Lorraine Grubbs-West was a senior executive with Southwest Airlines for fifteen years. Her career with Southwest included positions in marketing, employment and leadership development. She is now president and CEO of Lessons in Loyalty with the mission of providing tools and resources for organizations to create a postitive and productive culture.