Dennis Snow has built a better mousetrap, capturing the best ideas from his years with Walt Disney World and sharing them with anyone interested in improving his or her organization or career. By mastering his simple Lessons From the Mouse, any company and any employee can become well known for extraordinary customer service. --Ed Yingling, President and CEO, American Bankers Association
The principles outlined in Lessons From the Mouse, while based upon Dennis' experience at Walt Disney World, translate to any organization and any individual within an organization. Cummins is successfully applying these principles globally to create great experiences for customers and to enable every employee to have a clear line of sight to the customer. --Joe Loughrey, President and Chief Operating Officer, Cummins Inc.
What makes Lessons from the Mouse so valuable is that Dennis Snow writes from a front line, customer contact perspective. There's no wasted space in this book. Every page has ideas ready to put to work for you or your organization. Lessons from the Mouse is engaging, entertaining, and of great practical value. This is a winner! --Joe Calloway, Author, Work Like You're Showing Off
About the Author
Dennis Snow spent twenty-years working for the mouse at Walt Disney World. Starting his Disney career at the 20,000 Leagues Under the Sea Attraction, he moved into a management position, managing various operating areas throughout the famous theme park. He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. Today Dennis Snow is a full-time speaker, trainer, and consultant, Dennis is dedicated to helping organizations achieve their goals in the areas of customer service, employee engagement, and leadership. He is currently one of the most sought-after speakers in the North America. Snow & Associates works with businesses, trade associations and executives who strive to be world-class service organizations. Dennis Snow and his associates give customized keynote addresses, workshops and training sessions geared toward moving companies forward into customer service excellence. Each program is designed to meet a client s specific needs and growth area goals. Included among Dennis Snow's clients are: Johns Hopkins Medicine, Cornell University, Novartis, American Express, St. Joseph s Health System, ExxonMobil, Cummins Engines, American Hospital Association, American Bankers Association, BMW Financial Services, Georgetown University Medical Center, First Citizens Bank, Baptist Health System, National Association of Truck Stop Operators, Wakefern Foods, Wachovia Bank, Blockbuster Video, Florida Power and Light, Carle Clinic Association, Childtime/ Tutor Time Learning Centers, Fiserv, Florida State University, Investment Planning Counsel, Hospira, Council of Hotel and Restaurant Trainers, International Marketing Systems, Legal Marketing Association, Nationwide Health Plans, and Select Medical.