Lessons Unlearned: 25 Years in Customer Service and over one million other books are available for Amazon Kindle. Learn more
  • List Price: $24.95
  • Save: $5.89 (24%)
FREE Shipping on orders over $35.
Only 5 left in stock (more on the way).
Ships from and sold by Amazon.com.
Gift-wrap available.
Add to Cart
FREE Shipping on orders over $35.
Used: Very Good | Details
Sold by Book Robot
Condition: Used: Very Good
Comment: Binding is tight, pages are clean and crisp, no marks. Scratch on back of dust jacket.
Add to Cart
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Lessons Unlearned: 25 Years in Customer Service Hardcover – March 1, 2012

See all 2 formats and editions Hide other formats and editions
Amazon Price New from Used from
"Please retry"
"Please retry"
$9.40 $0.01

Frequently Bought Together

Lessons Unlearned: 25 Years in Customer Service + Consumption Economics: The New Rules of Tech + Complexity Avalanche: Overcoming the Threat to Technology Adoption
Price for all three: $56.41

Buy the selected items together


Kindle Business Book Daily Deal
Today only, Al Pittampalli's "Read This Before Our Next Meeting" is on sale for only $1.99. Shop now

Product Details

  • Hardcover: 158 pages
  • Publisher: Point B Inc (March 1, 2012)
  • Language: English
  • ISBN-10: 0984213066
  • ISBN-13: 978-0984213061
  • Product Dimensions: 0.7 x 6.3 x 9 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #664,822 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

John Ragsdale is the vice president of technology research for the Technology Services Industry Association (TSIA). His area of expertise is creating strategies for improving the overall customer experience and services operation through technology. He drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. During his career, he has held product management and marketing positions at various service and support technology vendors, including Clarify, AnswerSystems, Platinum Technologies, and Nortel Networks. He has been involved in customer service throughout his career, including managing both the internal and external customer support organizations at J.C. Penney, before moving to the Silicon Valley in the mid-1990s. He leverages his insights to help guide TSIA members in making informed technology, business, and investment decisions.

Customer Reviews

5.0 out of 5 stars
5 star
4 star
3 star
2 star
1 star
See the customer review
Share your thoughts with other customers

Most Helpful Customer Reviews

Format: Kindle Edition
After 10+ years in customer service (and six years at a business that was all about serving the customer) I sure wish I had learned these lessons earlier. Always enjoy listening to John's insight, but now I have it at my fingertips.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again