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Let Them Eat Cake: Marketing Luxury to the Masses - As well as the Classes
 
 
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Let Them Eat Cake: Marketing Luxury to the Masses - As well as the Classes [Hardcover]

Pamela Danziger (Author)
3.7 out of 5 stars  See all reviews (6 customer reviews)

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Book Description

January 1, 2005
This book shows marketing professionals how to position their products to take advantage of the $77.7 billion luxury market.
In Let Them Eat Cake: Marketing Luxury to the Masses As Well as the Classes, readers will get the first research-based study of the 15 million truly affluent households that make up the leading edge of the new luxury market. Pamela Danziger notes that the luxury market is changing radically from the conspicuous-consumption consumers of the 1990s. Danziger conducted a two-year research study of luxury consumers with incomes of $75,000 and above and discovered a totally new type of luxury consumer. Called the "butterflies," these most affluent of affluent consumers have emerged from their luxurious cocoons and are turning their focus from the home to the outside world. Designed to give marketing practitioners an insight into what luxury means to the consumer, Let Them Eat Cake covers the natural evolution as today's luxuries become tomorrow's necessities, as products move "from the classes to the masses." Readers will learn:
* How to "get it right for the masses" and how to "get it right for the classes" with profiles of companies that exhibit best practices in luxury marketing.
* Why luxury isn't about material things or how much something costs. It is how the product or service connects with the dreams, desires, and passions of the consumer.
* The different drivers and motivators for luxury consumers. Danziger outlines the purchase behavior and preferences in the nine categories of home luxury products (e.g., furniture, art, antiques), four personal luxuries (e.g., automobiles, fashion), and six experiential luxuries (e.g., luxury travel, spa/beauty treatments). As businesses compete in an increasingly crowded marketplace, Danziger also describes the six key consumer trends in luxury marketing and strategies that marketers can implement to build their luxury brands.

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Let Them Eat Cake: Marketing Luxury to the Masses - As well as the Classes + The Luxury Strategy: Break the Rules of Marketing to Build Luxury Brands + Luxury Brand Management: A World of Privilege
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Editorial Reviews

About the Author

Pamela N. Danziger is a nationally recognized expert in understanding the mind of the consumer.  She founded Unity Marketing in 1992 as a marketing consulting firm that specializes in consumer insights.  With a Master of Library Science degree from the University of Maryland and a Bachelor’s degree in English Literature from Pennsylvania State University, Pamela has devoted her professional career to collecting, organizing, and disseminating information to solve business problems.

Product Details

  • Hardcover: 320 pages
  • Publisher: Kaplan Publishing (January 1, 2005)
  • Language: English
  • ISBN-10: 0793193079
  • ISBN-13: 978-0793193073
  • Product Dimensions: 9.4 x 6.3 x 1.1 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 3.7 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #311,612 in Books (See Top 100 in Books)

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Customer Reviews

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18 of 18 people found the following review helpful:
5.0 out of 5 stars Thorough and Well Organized, November 13, 2005
By 
Soda (Texas, USA) - See all my reviews
This review is from: Let Them Eat Cake: Marketing Luxury to the Masses - As well as the Classes (Hardcover)
In this book, the author gives a thorough analysis on the contemporary U.S. luxury market and presents principles to the marketers who would like to capture this market successfully.

In the first two chapters of the book, the author defines today's luxury market and the term "new luxury." In short, new luxury is more about experience than about money or expensive things, although such an experience cannot be obtained without money. As Americans, especially the baby boomers, have more disposable income to spend, what they crave is the experience of self-actualization and expression of individuality. This is different from the old snobbish and arrogant concept of luxury, which emphasizes exclusivity. For example, having some quietness for taking a cup of good coffee while enjoying the view of the city is counted as a luxurious event by some people.

In chapter three, the author defines the consumers in this luxury market with basic demographic information. In subsequent chapters, discussion continues along the four traditional Ps in Marketing: Product (what different luxury consumer groups buy and why), Price, Promotion, and Place (where they shop). One interesting finding is the fact that, these shoppers are frugal and they are bargain hunters. They buy everything on sale unless sales are not common in a category, such as fragrances and beauty products. They do not need to shop this way but do so because they are wise and value-conscious.

Then the author's writing turns to the marketers with important advice derived from the nature of this market, distinguishing the myths from the facts. The last chapter is a summary of the book.

The contents of this book are based on empirical research performed by the author and her colleagues. In addition,
it includes the personal opinions of many people doing business in the luxury market. These interview excerpts add valuable practical information to the book and enhance the validity of the contents. The writing style of the author is clear and easy to understand.

I see this book as another step beyond Trading Up. It gives an even more focused treatment to this social trend of consumer spending. The title of the book, Let Them Eat Cake, is derived from the author's statement "Let your consumers go to Wal-Mart to get their plain white bread, but when they come to you, `let them eat cake here!'"
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15 of 15 people found the following review helpful:
1.0 out of 5 stars Very disappointing, July 23, 2006
This review is from: Let Them Eat Cake: Marketing Luxury to the Masses - As well as the Classes (Hardcover)
This is one of the two books that I purchased about luxury products, the other being Trading Up. After seeing the recommendations on this book I thought it would be an insightful read, instead it regurgitates the form and data of "Trading Up." The author also makes note of the book.

I was dissapointed by this book and the way it was written. The author presents a deluge of data and consumer opinions. There are numerous charts that present surveys and polls but the book fails to extrapolate on the data. In numerous occasions, references to specific years in which a certan luxury good had higher growth or lower growth are cited but the author failed to site why and if this trend would continue. It also fails to describe why luxury goods companies have done so well. Only a brief page or two is written about a company and it's products but fails to establish what drives demand for luxury goods.

The book scratches the surface of the psychological buying factors for luxury goods, other than for the "experience." For a much better read, read Trading Up.
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8 of 8 people found the following review helpful:
5.0 out of 5 stars More than a simple "marketing" book...very impressed!, February 22, 2006
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This review is from: Let Them Eat Cake: Marketing Luxury to the Masses - As well as the Classes (Hardcover)
According to this author, it can be tougher than ever to sell luzury goods to the American consumer. In the past, factors like snob appeal and appeals to class and "taste" were enough to get people to buy certain items. They wanted to appear to be "in the know" or to be like certain people who were.
These days, it is much harder to get people to buy luxury items, to drop the bucks and make the purchase seem worth the price. The difference between the past and the present? Creating a total and even MEANINGFUL experience, convincing the buyer that purchasing a particular item or experience will enhance his or her life. They might even want to feel that spending a zillion bucks is a PRACTICAL decision.
The author not only explains why buyers purchase luxury items today but will show you how to go about convincing them to buy YOUR items. If you aren't in the business of selling luxury items, you'll still find this a fascinating read - as it shows you WHY you might fall prey to the appeal of certain "luxury" goods, for better or worse.
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Inside This Book (learn more)
First Sentence:
If we were to identify an official birth year of "new" luxury, it would be 1984. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
luxury marketers, luxury branding, new luxury consumers, home decor fabrics, luxury goods marketers, purchase incidence, luxury marketing, luxury survey, luxury shoppers, luxury pricing, extreme affluents, luxury electronics, luxury retailing, luxury satisfaction, marketing luxury, luxury fragrances, luxury value, home marketers, luxury experiences, luxury apparel, total market potential, luxury purchases, luxury fantasy, luxury lifestyle, luxury travelers
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Let Them Eat Cake, Hunter Douglas, Ralph Lauren, New York, American Express, Crystal Cruises, Mysteries of Luxury Branding, Real Simple, Saks Fifth Avenue, Best Buy, Luxury Aspirers, Other Stores, Ten Thousand Villages, Platinum Card, Furniture Store, Louis Vuitton, Luxury Performance Parameters, Unity Marketing, Home Decorator, Isaac Mizrahi, Martha Stewart, Matterhorn Nursery, New Luxury Is Defined, The Conference Board, The Taubman Company
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