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Letitia Baldrige's New Complete Guide to Executive Manners Hardcover – October 12, 1993


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Product Details

  • Hardcover: 672 pages
  • Publisher: Scribner; Rev Sub edition (October 12, 1993)
  • Language: English
  • ISBN-10: 0892563621
  • ISBN-13: 978-0892563623
  • Product Dimensions: 9.7 x 7.7 x 1.8 inches
  • Shipping Weight: 2.8 pounds (View shipping rates and policies)
  • Average Customer Review: 3.6 out of 5 stars  See all reviews (18 customer reviews)
  • Amazon Best Sellers Rank: #486,423 in Books (See Top 100 in Books)

Editorial Reviews

From Library Journal

This book tells executives (and others) how to behave in business situations. Baldrige discusses traditional points of etiquette (e.g., making introductions and using proper forms of address), but also gives guidelines for other types of behavior, such as dressing appropriately and planning a meeting. The result is a comprehensive handbook on business manners which combines protocol with common sense. Baldrige, who revised The Amy Vanderbilt Complete Book of Etiquette and who served as Jacqueline Kennedy's chief of staff, writes in clear and entertaining fashion. This useful book deserves a place in most business and etiquette collections. Wendy Allex, Central Arkansas Lib. System, Little Rock
Copyright 1985 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

Review

Ann Landers Letitia Baldrige...the premiere authority on etiquette in America today...whose books are considered gospel.

Executive Book Summaries Who should read this book? Anyone who mingles with other people.

Henry Kaufman internationally renowned economist and financial advisor Essential for all who aspire to move up the ladder...especially today, when business relations are more intricate and involve people not just on the local but the international level.

American Bookseller The first complete guide to manners at work shows people and companies how to perform flawlessly in every business situation.

Time America's leading arbiter of manners.

More About the Author

Letitia Baldrige's books on manners have sold over two million copies; her previous guide to executive manners sold over half a million copies worldwide and has had sixteen printings. This is her thirteenth book. In her diplomatic career she served in the American embassies in Paris and Rome; in the White House she was Jacqueline Kennedy's chief of staff. She has served as a marketing consultant to many major international corporations and holds three corporate directorships. She produces management training seminars on business behavior for major American companies and professional institutions and writes a weekly syndicated newspaper column and a monthly national magazine column. She is a regular on major network TV programs. Letitia Baldrige and her family live in Washington, D.C.

Customer Reviews

3.6 out of 5 stars

Most Helpful Customer Reviews

24 of 28 people found the following review helpful By Larry Chiang on December 5, 2001
Format: Hardcover
My work centers on meeting and greeting people and getting people comfortable in interacting. This book is critical for those base social skills. I use the tips, strategies and ideas for helping emerging young adults network better.
For people that think it's only for diplomats, or that it's anti woman... I couldn't disagree more. The book shows your the formality in doing proper introductions--- people can choose to customize the intro to the situation!!! It gives you a high water mark to shoot at and no one ever complains about how formal I am in presenting one person to another.
I have recommended this book on multiple occasions. People that I admire most in social circumstances execute the fundamentals taught in this book.
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14 of 15 people found the following review helpful By Subtleldy on April 13, 2004
Format: Hardcover Verified Purchase
Think it doesn't matter how you write thank you notes or eat lunch with the boss? Think again! This book outlines the why's and how's of executive manners. At the senior level, competence is assumed. Promotions are in the details of everyday protocol. Read this book!
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33 of 40 people found the following review helpful By mkester@iu.net on June 8, 1999
Format: Hardcover
This book was a disappointment in that it appears to be primarily aimed at high-level diplomats and/or very, very high level corporate people at the biggest corporations. It seemed pompous and snobbish and out of touch with real life situations outside of the diplomatic corp. I would not recommend it for the average Joe Business man who just wants to know the proper real-life etiquette in a majority of corporate environments today.
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16 of 20 people found the following review helpful By A Customer on June 20, 1997
Format: Hardcover
Ms. Baldridge provides invaluable assistance on a wide range of issues in the modern office. Concise, practical hints that help the reader avoid making those mistakes that can derail the most promising career. From office romances to writing condolence letters; from accepted social practices in other countries to dealing with discrimination in the workplace, this book covers it all. This truly is the stuff they never taught you in business school...but should have! A reference book for every office library
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2 of 2 people found the following review helpful By Thomas Yu on April 22, 2006
Format: Hardcover
This book covers manners for many situations at the office, and much more. It could be useful to anyone who works in an office with other people.

It does not address certain topics such as internet messaging which is becoming more common in the office these days...but most of the general information presented can be applied to different situtations as the reader sees fit.
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3 of 4 people found the following review helpful By Steve Dietrich VINE VOICE on June 16, 2007
Format: Hardcover
This is one of the books I recommended to my MBA students. As others have noted it may go beyond the needs of 90% of the high achievers. However, her coverage of the basics is through and very readable.

Sadly we went through several generations where manners were seen as a sign of mindless conformance rather than the foundational courtsies and respect which make life more meaningful and rewarding.

Part of the problem is that most people do not know both the importance of good manners and the essentials. In a business world increasingly diverse it is even more important.

I have also recommended the book to undergraduate students leaving the more casual west for some of the more elite east coast schools. While on campus behavior will often follow the script of Animal House, a different set of expectations may hold if they visit their friend's families in the east.

Most MBA students leave school deeply in debt, there's no use digging a deeper hole due to a lack of knowledge.
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27 of 40 people found the following review helpful By ebd9242 on April 18, 2002
Format: Hardcover
This book describes a world that most business people do not inhabit. It is stuffy and irrelevant. Business etiquette is based on business situations that constantly evolve. There is no evidence here that the authors have any idea about the reality of the work environment. Business etiquette is not about place settings at the White House or how to address diplomats when you have them over for dinner. It about putting one's associates and guests at ease when the atmosphere is social but the agenda is business. A much better book is The Etiquette Advantage by Post.
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By Cranky*Girl on January 19, 2014
Format: Hardcover Verified Purchase
I had this book years ago and let someone borrow it. Big mistake. I never got it back. I was delighted to see this was still available. It has so much more useful information for business and life than the other etiquette books. No one gets to borrow this one!
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