Letitia Baldrige's New Complete Guide to Executive Manners [Hardcover]

Letitia Baldrige (Author)

Book Description

Publication Date: October 12, 1993

After sixteen printings in its first edition and two in this updated version, this bestseller remains America's most complete guide to the hidden asset that isn't taught in business schools -- the personal behavior that can make you or break you in today's competitive workplace. Letitia Baldrige takes the reader from the first interview and first day at work through all the complex knowledge we need to maneuver through the ranks and rise to the top.

WHAT THIS BOOK REVEALS:

* The ten major problems at work that never existed before, but which everyone from trainee to CEO must learn to handle today

* The twenty-four hallmarks of those who "work smart" today

* Which behaviors accepted a short time ago may spell disaster today

* The new codes concerning dress...language...socializing with colleagues...behavior when traveling and at conferences or meetings

* What degree of informality is acceptable today -- and with whom

* What you must know about the new manners relating to diversity...plurality...family values...sexual freedom...and substance abuse problems...about hiring and firing...and much more

* A total update on today's business entertaining, from lunch with a guest at your desk to planning parties for thousands

* Running meetings, from interoffice to international

* Corresponding in every form, from traditional to high-tech electronics...forms of address...Plus the hidden rituals of business life that a polished professional on the rise must learn to handle with poise and confidence

As life at work becomes increasingly pressured, everyone needs to know more about improving interpersonal relations. You'll learn exactly what to do, what to say, and how best to present yourself, from this extraordinary guide. Plus -- it's good reading!

Editorial Reviews

From Library Journal

This book tells executives (and others) how to behave in business situations. Baldrige discusses traditional points of etiquette (e.g., making introductions and using proper forms of address), but also gives guidelines for other types of behavior, such as dressing appropriately and planning a meeting. The result is a comprehensive handbook on business manners which combines protocol with common sense. Baldrige, who revised The Amy Vanderbilt Complete Book of Etiquette and who served as Jacqueline Kennedy's chief of staff, writes in clear and entertaining fashion. This useful book deserves a place in most business and etiquette collections. Wendy Allex, Central Arkansas Lib. System, Little Rock
Copyright 1985 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

Review

Ann Landers Letitia Baldrige...the premiere authority on etiquette in America today...whose books are considered gospel.

Executive Book Summaries Who should read this book? Anyone who mingles with other people.

Henry Kaufman internationally renowned economist and financial advisor Essential for all who aspire to move up the ladder...especially today, when business relations are more intricate and involve people not just on the local but the international level.

American Bookseller The first complete guide to manners at work shows people and companies how to perform flawlessly in every business situation.

Time America's leading arbiter of manners.

See all Editorial Reviews

Product Details

• Hardcover: 672 pages
• Publisher: Scribner; Rev Sub edition (October 12, 1993)
• Language: English
• ISBN-10: 0892563621
• ISBN-13: 978-0892563623
• Product Dimensions: 9.7 x 7.7 x 1.8 inches
• Shipping Weight: 2.7 pounds (View shipping rates and policies)
• Average Customer Review: 3.4 out of 5 stars  See all reviews (16 customer reviews)
• Amazon Best Sellers Rank: #193,508 in Books (See Top 100 in Books)
  • #69 in Books > Business & Investing > Business Life > Etiquette

More About the Author

Letitia Baldrige's books on manners have sold over two million copies; her previous guide to executive manners sold over half a million copies worldwide and has had sixteen printings. This is her thirteenth book. In her diplomatic career she served in the American embassies in Paris and Rome; in the White House she was Jacqueline Kennedy's chief of staff. She has served as a marketing consultant to many major international corporations and holds three corporate directorships. She produces management training seminars on business behavior for major American companies and professional institutions and writes a weekly syndicated newspaper column and a monthly national magazine column. She is a regular on major network TV programs. Letitia Baldrige and her family live in Washington, D.C.

Customer Reviews

Most Helpful Customer Reviews

32 of 37 people found the following review helpful:

2.0 out of 5 stars Unfortunately, Not for the Average Business Person, June 8, 1999

By 

[e-mail] (Florida, USA) - See all my reviews

This review is from: Letitia Baldrige's New Complete Guide to Executive Manners (Hardcover)

This book was a disappointment in that it appears to be primarily aimed at high-level diplomats and/or very, very high level corporate people at the biggest corporations. It seemed pompous and snobbish and out of touch with real life situations outside of the diplomatic corp. I would not recommend it for the average Joe Business man who just wants to know the proper real-life etiquette in a majority of corporate environments today.

23 of 27 people found the following review helpful:

5.0 out of 5 stars fundamental social skills, December 5, 2001

By 

Larry Chiang "send an email to my phone: chia... (Palo Alto CA University Ave) - See all my reviews

This review is from: Letitia Baldrige's New Complete Guide to Executive Manners (Hardcover)

My work centers on meeting and greeting people and getting people comfortable in interacting. This book is critical for those base social skills. I use the tips, strategies and ideas for helping emerging young adults network better.

For people that think it's only for diplomats, or that it's anti woman... I couldn't disagree more. The book shows your the formality in doing proper introductions--- people can choose to customize the intro to the situation!!! It gives you a high water mark to shoot at and no one ever complains about how formal I am in presenting one person to another.

I have recommended this book on multiple occasions. People that I admire most in social circumstances execute the fundamentals taught in this book.

13 of 14 people found the following review helpful:

5.0 out of 5 stars Must read for serious professionals, April 13, 2004

By 

Subtleldy (Springfield, IL USA) - See all my reviews

Amazon Verified Purchase

This review is from: Letitia Baldrige's New Complete Guide to Executive Manners (Hardcover)

Think it doesn't matter how you write thank you notes or eat lunch with the boss? Think again! This book outlines the why's and how's of executive manners. At the senior level, competence is assumed. Promotions are in the details of everyday protocol. Read this book!