0 of 12 people found the following review helpful:
1.0 out of 5 stars
I would never buy anything from this company!, November 20, 2009
This review is from: Lewis N. Clark Travel Sentry TSA Luggage Padlock with Status Changing Lock (Apparel)
We bought a voltage converter from Lewis N. Clark Co. Using it in Europe, my two electric shavers became ruined. Lewis N. Clark Co. denied responsibility, claiming the cause was my using the converter with a shaver which was "dual voltage", i.e. would accept 120 or 220. This seemed illogical - if the shaver accepts both, why can't it accept 120 that has been converted to 220? I asked a shaver tech, and he agreed with me. Furthermore, one of the ruined shavers was not "dual voltage".
After much prodding by me, they suggested I send them the converter for inspection, which I did. For many weeks I heard nothing. Eventually, they responded by just reiterating their original supposition with absolutely no information about the condition of the converter. Getting my questions answered became a major ordeal, but finally they claimed someone at Norelco had agreed with their analysis about dual voltage - but I couldn't call that person because they didn't know who it was! They claimed that their product directions specify not to use the converter with dual voltage products - but when they emailed it to me I saw that there was no such warning, which they then conceded! They "claimed" their product was still working, but when I asked why they hadn't sent it back to me, they seemed surprised I wanted it back. After requesting it back at least three times, five weeks after my first request for it, they admit it hasn't been sent!
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