21 of 22 people found the following review helpful
on July 14, 2009
After a reload of the OS, my old HP laser was no longer compatible with my Mac computer, so I went looking for a color laser that did duplex printing (trying to be a bit green). My use is at home for personal as well as some business printing.
The set up was easy and the instructions clear. Printing in B&W single sided is fast and of high quality. I find the color printing to be a bit muted and not photo-like, but still acceptable. The biggest negative is the duplex printing. It works, but... When I select two-sided printing, it takes forever to print. It is so slow that I have given up using it completely. As I was hurrying out of the house on a road trip, I tried to print a Google map in duplex, and it took so long I simply left the house without the map. I don't know what is going on inside, but this is so bad I'm shocked it ever was released.
Once I ignore duplex printing, and treat it like a nice feature I will rarely if ever use, then I am generally satisfied with the printer and recommend it for the price.
8 of 8 people found the following review helpful
on May 20, 2011
I've had this printer for over a year in my workplace, and it has been excellent for everything except printing envelopes. This is our networked printer, so our 5-person office all use it. We do a lot of printing and a lot of it is graphical and colorful.
When it comes to printing a single envelope, it jams the printer. We get around that by printing labels instead or using a different network printer to do envelopes. It was out of warranty when I discovered the issue; I wonder if it was a manufacturer's defect in our machine (and may not be a problem in most machines.)
Print speed is very fast (it just takes about 15 seconds to warm up before first page out, then easily prints text only at 30 pages per minute (ppm)). It takes a long time to print graphics-heavy PowerPoint presentations, but if you're printing multiple copies of a presentation, the first print is very slow and subsequent copies are quicker. Color graphics are excellent and crisp, and so is black text.
I would recommend this printer as long as you don't need to print envelopes.
7 of 7 people found the following review helpful
on September 11, 2011
I replaced an aging tank-like Konica-Minolta color laser which never worked right and cost a fortune to maintain. This printer has worked fine with Mac OSX in a wireless Airport Express environment for two years. It did have a failed power supply for the fuser which gave error messages. It was fixed in home for free. I have been pleased with the cost of replacement cartridges. They seem to last longer than my former color laser and cost less than half to replace. You are replacing toner only, not an entire roller assembly. The toner is available everywhere. It is not fast at start-up nor when printing Adobe PDF's. I upgraded memory and added a second paper drawer. For some reason when the paper runs out on the top drawer, it does not automatically shift to the next drawer as other printers do. Maybe this is a software issue that I have not found.
Pros: Less expensive toner replacement than others; Has worked with Mac OSX; Has a single feed slot; compact.
Cons: Slow start-up time. Duplexing feature is external-you need to remove each page as it is processed so that the multiple pages do not get drawn back into the unit and jam. If you do a lot of duplexing, look elsewhere; does not automatically switch paper drawers when empty.
4 of 4 people found the following review helpful
on September 12, 2009
I was very impressed with the speed and quality of the color printing when using the standard page sizes. However, when I added the 650 page add on tray in order to get the statement sized paper feeder, (5.5" X 8.5"), the printing slows down to about 8 - 10 ppm. I have been in contact with Lexmark regarding this issue, nothing that I have tried has helped the speed, and I have the feeling that this is simply the best it will do. I still think it is the best printer for the money, but if a business expected to use the statement feeder for volumes of printing, they would be quite disappointed.
3 of 3 people found the following review helpful
on November 1, 2010
I would love to give this a 5-star review from the start, but because of the setup and early operation problems I had I just can't. I do wonder if some of the problems might be attributed to Amazon--no proof of that!--but I do suspect I got a slightly used printer, perhaps one of those returned by the dismayed fellow reviewing below.
First problem out of the box: No printer cable. All documentation in their manual say a cable should have been included. But the cable from my inkjet worked on it, a standard printer cable, so that wasn't a big problem for me.
Setup was easy, following along their included instructions. I did wonder at the amount of toner powder inside the printer at various points (one thing that made me think it might have been a bit used). All set up, with printer drivers installed and... nothing. Didn't work.
Call to tech support, about a 10 minute wait time. Be prepared for a tech support call--get a flashlight, screwdriver (Phillips), lens cleaning cloth, paper towels, a flat clean surface to place big components, and magnifying glass or reading glasses if needed for close, small, fine work.
The first problem, the total non-op, was fixed by removing a back plate and reseating some cables. Then it printed. Second problem was "voids" in the black portion of the printing (color was fine). These were invisible lines running the full length of the page. Online help suggestions first recommendation was a new toner cartridge. Well, I wasn't going to waste a full, very expensive toner cartridge, so was able to reformat my (rush) print job to get around the voids and did a huge print job. After that, with the new toner cartridge not fixing the problem, another session with tech support had me take the printer apart again and clean a glass strip which had gobs of toner obscuring it.
Super! Now the printer reaches the 5-star portion of its review.
With everything working as it ought, this printer is dazzlingly, deliciously fast. Color and/or black and white, the pages fly out. I did a two-sided 900 page print job in a matter of hours. That's about 3600 printed sheets. When asked how long this would have taken with the inkjet, I answered, "Does that include the five trips to Walmart to get more ink cartridges?"
And the quality is stunning. The colors are gorgeously saturated, the lines sharp. None of the wet ink or moisture problems of an inkjet. The pages look fabulous.
The black toner cartridge that comes with the printer printed well past its maximum total number of pages. The second black toner cartridge started to say "low" _before_ it's maximum number of pages. One downside--once it says a cartridge is "low", do not shut the printer off! It printed perfectly for hundreds of pages after it said it was low, but shutting it off overnight apparently sent it to "empty" and it refused to print any more.
The duplexer... it's fast. It works well. It never jammed. But, oh my goodness, what a mess it made spewing papers all over the place. If you have any duplex job over 10 pages or so, especially if you want it collated, you're better off doing one side at at time, flipping them and sending them back through for side two. The output pages stay reasonably neat on single-sided but are a mess duplexed.
Only about 100 pages at a time in the standard paper tray. I'm uncertain of the larger paper tray because of the mess it would make in the output tray. More than 50 or so sheets in the output tray and they start falling on the floor.
This printer is said to be an "Energy Star" printer. That's just funny. My office lights dim when this power sponge prints.
So, a three-star review for a five-star printer that I (now) love.
**Added the additional memory--easy to do, took off the same back plate (6 screws) I had to take off to reseat the cables to make it work in the first place. Stick the memory in. Printer recognized it immediately. Here's the odd part, though, it seems *slower* with the added memory! Printing is just as fast but the wait time until the printing starts seems a bit longer. I have not tried a huge, complex print job yet, however, so that may be where the added memory pays off. BIG CATCH: The added memory for this printer from any "official" source was about $600. We paid $30 for the same new memory card. Shop around and don't overpay!
**Added the large second paper tray. So far so good. Installation is nothing--just set the printer on top of the added paper tray. A couple experiments on the computer with tray selection and it worked perfectly.
3 of 3 people found the following review helpful
on December 16, 2009
Two great features:
(1) Quality is fabulous. It prints great detail like lace clothing in photos. It prints best metalic colors I have seen from a color laser printer. Color balance is excellent too.
(2) Totally silent in standby mode! You don't even know it's on.
It does seem to take a little slow (a minute or so) to process large images compared to big office color lasers. Probably the same as other color lasers in its class.
2 of 2 people found the following review helpful
on February 25, 2012
As the owner of a new startup small business, I knew I needed to make an impact to get customers' attention. Our product is market research and advice - only about a million other firms compete with us! we've emailed clients with copies of our reports, but these days folks get so much email that I wasn't sure it was terribly effective. We'd get confirmation a few folks had opened the emails but that was it. Very little response or feedback. On the other hand, the response to a few physical mailings (reports printed on nice glossy paper) had been very positive. Folks would send us polite responses even if they weren't interested in our services.
So we put together a booklet with a cover sheet, a quick overview of our firm and some copies of our reports. To stand out, we put a ribbon of pictures relevant to our industry on the cover page.
Well, not surprisingly, our 5-year old HP color laser spat out grainy cover graphics with plenty of banding. It also did an "ok" job on the color charts and graphis in the reports. A national office supply store quoted us $2/page for full-bleed cover pages and $1/page for standard cover pages. If we wanted color copies and supplied our own paper, they would charge $0.50/page. We share a floor with a few other small businesses and the office management company offered to do it for $0.35/page. Both the office and the national chain used giant 4' tall and 5' wide Xerox machines. We realized we were looking at thousands of dollars per mailing. So we decided to try this unit.
I wasn't terribly hopeful until it printed the fruit bowl demo page. It looked great. So I tried our cover page with the photo ribbon. Stunning! The printer blew the office's Xerox and the major chains' Xerox machines out of the water at 600 dpi! We ran dozens of pages through with increasingly complex graphics at increasingly large sizes and it didn't blink. If anything, it showed up flaws in low-res pics. High-res pics took a little longer but still came out looking good. Color performance is running at the advertised speeds. Overall, we have absolutely no problems with it. I wouldn't use it as a photo printer, but it seems just fine for business graphics.
We've estimated our cost for 5,000 pages at $350 for the printer, approximately $300 for extra toner and $250 for paper. Total of around $900. That's less than half what it would have cost us to run 5,000 pages from a commercial place. Even if we use $600 of toner we will come out ahead. Plus, we will have a printer we can use in the future. It has a rated duty-cycle of 55,000 pages/month so I'm not worried about durability. Lexmark also has a "return 10, get 1 free" program and a free imaging kit program if you register your machine.
Overall, this has been a spectacular buy for us. We can now spend our money reaching more people and have our own in-house printer. No more $0.35/page samples or budget-busting mailings. 5 unequivocal stars.
5 of 6 people found the following review helpful
on August 12, 2009
I just spent two hours with Lexmark tech support regarding printing in Black and White using the Mac OX Driver. They have told me in no uncertain terms, that you can only do this with a Windows driver. SO the cost of my consumables just went way up.
Unlike the previous reviewer, duplex printing is insanely fast. He might want to try printing at 1200 DPI instead.
If someone figures how to print in black and white, post a review and i'll send you my email address. thanks in advance. richard
4 of 5 people found the following review helpful
on December 17, 2010
First a disclaimer. I have 25 years experience supporting various hardware and software, so minor technical issues that put other users off are usually easy for me to resolve.
I selected this printer specifically to replace my 8 year old every-day medium duty Monochrome laser, a Samsung 2151n that had begun to error out on the occasional print job. I also had a large color mailing for my business coming up and thought I might save some money and time instead of dealing with a four year old inkjet that usually gets that job. The target was better than 20 PPM, network and duplexing with very good color graphic output, good durability, medium duty, and less than $600.00 for the printer and a full set of high yield toner cartridges. There aren't a lot of printers that meet all of those criteria. HP's are too slow and expensive, and everything else in the price range has crappy color output.
Windows support, speed, networking, quality, and duplexing were all flawless. The one issue I have is the output tray is not well designed. In order to run a substantial sized duplex job, you will have to close the output tray guide and put a box behind the printer to catch sheets as they are pushed over the edge or just stand next to the darn thing and pick them up hot out of the output feeder. Otherwise, we got output jams after fifteen pages or less once it got warm (paper sticks together easier). Better paper might put that number higher, but right around 25 sheets using the built in output tray guide and the collected output paper obstructs the output feeder entirely.
One note on OS support. We use Ubuntu Linux extensively here and I went through the process of obtaining the manufacturer provided PPD files and installing them. This turned out to be a bad idea as the Lexmark provided PPD under CUPS slowed color printing to a crawl compared to native Ubuntu Foomatic PPD which runs at near Windows speed.
Overall, this printer is an excellent combination of features and capabilities for the price. The output tray sucks if you have any major work to do on it.
2 of 2 people found the following review helpful
on May 3, 2011
I purchased a pair of these. Unboxed both and found the toner had exploded inside. There was yellow, magenta and black dust covering the printers. It was also all over the inside of the printers.
Trying to get them replaced seemed somewhat complicated for reasons that elude me now. Anyway, Amazon sent me a replacement pair and one of them had the same issue... I sent back 3 printers total and now I still need another. Just my luck, the price apparently has gone up by $45...