Customer Reviews

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(2)

 

 

I, like the other reviewers, thought this pitcher was absolutely beautiful and very sturdy. I purchased it from Bed Bath and Beyond for a brunch I was hosting 5 months ago. I have used it several times since.

There is not much information on the box, no paperwork, but what I gathered from the box and graphics is: handwash only, no transferring from freezer to microwave and vice versa, avoid extreme temperature changes, and not for use with hot liquids.

I have followed those instructions, yet today my pitcher broke rather unexpectedly and could have potentially been dangerous!

My hand washed pitcher was sitting in the drying rack when I went to fill it with a batch of iced tea I had made. The tea had been sitting on the stove cooling in a pot for about an hour and when I reached into the liquid with my bare hands to retrieve the bags, it was lukewarm to the touch.

I set the pitcher in my sink and poured the tea into it. When it reached the top I heard a cracking sound and watched as the entire pitcher of tea drained and went down the drain. Then, slowly a crack appeared near the bottom and over the course of the next minute or two made its way loudly up to the top of the pitcher.

I was very shocked, gasped, and went and got my box to re-read making sure I had followed all of their recommendations. Indeed, I had. That is when I thought "I should send the company some pictures because this is dangerous!" I went to remove the pitcher from the sink and found that what had happened was the bottom cleanly separated perfectly from the rest of the pitcher and stayed in the bottom of my sink like a glass puck.

I believed my pitcher to be defective, took pictures, and emailed the company (their number is closed because it is the weekend). I will wait to hear what they have to say.

EDITED TO ADD: Company contacted me the next week about a replacement. It was mailed really soon and I received well-packaged at no cost. Will still be very weary of breakage in the future, but gave an additional star for good customer service!

I would just like to say BUYER BEWARE. Google around a bit and read other Amazon reviews of Libbey and their Crisa products before purchasing. I am NOT the only one who has had major breakage problems. It seems their glassware is known for being very fragile and breaking easily. Users have complained of glasses breaking as they are drinking out of them, as they set them on the counter, shards of glass found in their sink after washing the dishes, etc. I only wish I had known this before I brought their faulty product. Thankfully I did not get hurt, but the 1/2" thick broken glass I handled definitely scared me enough to want to speak up and warn others about this. Thank God I had put it in my sink so as it broke it was contained, otherwise this could have been a different story!

Not sure if this thing was defective, but it didn't appear to have any cracks. Poured hot water into the pitcher, at this point the pitcher exploded. My sister and the dog were covered in hot water and glass. I truly wouldn't recommend this product to anyone.

and they BOTH cracked after a couple of weeks, right at the top of the handle. I have no idea what happened; I don't recall anything that might have caused the damage. Too bad, because the pitchers look good and have a large capacity. It seems like a good glass pitcher is hard to find.

These pitchers are lovely and they make beverages especially water taste much better when using them as well. I would advise others to use these pitchers as well. They are beautiful and nice sturdy glass and well made.