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Libey and Pickering on RFM and Beyond
 
 
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Libey and Pickering on RFM and Beyond (Hardcover)

by Donald R. Libey (Author), Christopher Pickering (Author) "I vividly remember my very first direct marketing conference..." (more)
Key Phrases: recency customers, monetary value segmentation, recency segmentation, Master Marketer, The Wall Street, Standard Industrial Classification (more...)
4.0 out of 5 stars See all reviews (3 customer reviews)

List Price: $59.00
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Frequently Bought Together

Libey and Pickering on RFM and Beyond + Strategic Database Marketing: The Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program + Marketing Metrics: 50+ Metrics Every Executive Should Master
Price For All Three: $118.36

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Editorial Reviews

Review
Libey and Pickering take RFM to the next level by applying it in a complex, multi-channel selling environment. -- Ruth Stevens, e-Marketing Strategy, August 1, 2005

Libey and Pickering take RFM to the next level by applying it in a complex, multi-channel selling environment. -- Ruth Stevens, e-Marketing Strategy<br /><br />This book gives you the understanding and mastery of RFM you need to succeed in today's marketplace. -- Bob Bly, The Complete Idiot's Guide to Direct Marketing (Alpha)<br /><br />This book will be required reading for direct marketers for decades to come. -- Jane Revell-Higgins, Catalogue and e-Business Journal, U.K.,<br /><br /> --Jane Revell-Higgins, Catalogue and e-Business Journal, U.K., August 1, 2005

This book gives you the understanding and mastery of RFM you need to succeed in today's marketplace. -- Bob Bly, The Complete Idiot's Guide to Direct Marketing (Alpha), August 1, 2005

This book gives you the understanding and mastery of RFM you need to succeed in today's marketplace. --Bob Bly, The Complete Idiot's Guide to Direct Marketing (Alpha), August 1, 2005

This book will be required reading for direct marketers for decades to come. -- Jane Revell-Higgins, Catalogue and e-Business Journal, U.K., August 1, 2005

This book will be required reading for direct marketers for decades to come. --Jane Revell-Higgins, Catalogue and e-Business Journal, U.K., August 1, 2005

Product Description
Wisdom, analytics and tactics for improving multichannel profitability. Expanded Second Edition released October 2008. How to improve multi-channel customer and prospect profits using advanced recency, frequency and monetary value analysis. A 'must read' book for direct, catalog and Internet marketers; the definitive textbook for optimized RFM and beyond.

See all Editorial Reviews

Product Details

  • Hardcover: 493 pages
  • Publisher: MeritDirect Press; Expanded Second Edition edition (October 15, 2005)
  • Language: English
  • ISBN-10: 0976517205
  • ISBN-13: 978-0976517207
  • Product Dimensions: 9.3 x 6.3 x 1.3 inches
  • Shipping Weight: 1.6 pounds (View shipping rates and policies)
  • Average Customer Review: 4.0 out of 5 stars See all reviews (3 customer reviews)
  • Amazon.com Sales Rank: #717,981 in Books (See Bestsellers in Books)


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Libey and Pickering on RFM and Beyond
85% buy the item featured on this page:
Libey and Pickering on RFM and Beyond 4.0 out of 5 stars (3)
$59.00
DRILLING DOWN: Turning Customer Data into Profits with a Spreadsheet - Third Edition
15% buy
DRILLING DOWN: Turning Customer Data into Profits with a Spreadsheet - Third Edition 5.0 out of 5 stars (4)
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Customer Reviews

3 Reviews
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4 of 4 people found the following review helpful:
5.0 out of 5 stars Libey Rides Again, October 19, 2005
Almost 30 years ago RFM (recency, frequency and monetary value) analysis entered the marketing lexicon, courtesy of Don Libey's first book on the subject. All good and useful things come back in vogue (some never really leave, while some come back with new names with new "thought leaders"). Don Libey and Chris Pickering have produced a useful book worthy of all business libraries and personal libraries. It is already in mine, and will soon be in the libraries of my clients.

Not that I have an opinion.

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3 of 3 people found the following review helpful:
5.0 out of 5 stars GREAT Resource!, May 25, 2006
By Jason Weaver (Amarillo, TX United States) - See all my reviews
(REAL NAME)   
Libey and Pickering on RFM and Beyond ranks right up there with Arthur Hughes's Strategic Database Marketing editions. For those that have read Hughes's Strategic Database Marketing, any edition, you know exactly what I mean.

If a serious direct marketer takes the time to calculate the measures he or she reads about in Libey and Pickering on RFM and Beyond, that direct marketer will be able to evaluate his or her organization's performance more effectively and guide its future marketing efforts much more precisely.

To echo a theme maintained throughout the book, RFM, optimized or otherwise, is a lot more powerful tool than many direct marketers will ever know. Dismiss RFM as an analysis tool or segmentation device at your own peril.
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1 of 1 people found the following review helpful:
2.0 out of 5 stars Disappointing, December 10, 2007
By T. Doyon "tdoyon" (North Carolina) - See all my reviews
(REAL NAME)   
This is one of the oddest, unprofessional, books I've ever purchased. Instead of appearing to be collaborators, these authors wrote portions of each chapter and gave each other credit for each portion. There are multiple sections with different titles and attributions to each author. There are a few illustrations in the book - all drawn by hand. The book also has no index and no references.
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